Senior Sales Operations Manager

About BentoBox

BentoBox puts restaurants online. We are transforming the hospitality industry by helping restaurants stay at the forefront of technology. Our simple and integrated platform gives restaurants industry-specific tools to manage their website and digital operations, delivered in a SaaS model. BentoBox powers industry leaders such as The Meatball Shop, The Spotted Pig, Joseph Leonard, Union Square Hospitality Group, Major Food Group, Rose’s Luxury, Eleven Madison Park & many more. Learn more at www.getbento.com

About This Role:

The Senior Sales Operations Manager will report to the VP of Revenue Operations and is directly responsible for collaborating with leadership to ensure the effective measurement, support and optimization of sales team performance. You will be accountable for helping a fast-growing organization scale up sales operations, while ultimately enhancing sales effectiveness and productivity. 

The ideal candidate must have excellent program management skills with the ability to translate sales needs into technical requirements and manage stakeholder expectations. You are organized, strategic, analytical, and detail-oriented with strong communication skills. You are comfortable working cross-functionally and building strong relationships to drive change and influence without authority.

What You’ll Do

• Be a trusted, strategic thought-partner to both the Sales and RevOps leadership team
• Ensure RevOps team priorities are aligned and Sales business objectives are met across business systems, enablement, and business intelligence projects
• Create, monitor and optimize lead assignment, routing and pipeline management workflows and automations that drive team effectiveness, ensuring equitable distribution and timely follow-up on the part of the sales team
• Define and manage reports and dashboards that effectively communicate sales performance, partnering closely with business intelligence to build reports and provide key opportunity analysis
• Manage compensation plans including plan design and commission calculations
• Manage Salesforce hygiene and data accuracy, including the importing of leads, duplicate management and territory management
• Support the management, implementation, and troubleshooting tech stack integrations
• Effectively communicate process changes and recommendations within the company, and manage process documentation.

Experience We're Looking For: 

• 4+ years experience in startup or growth-stage tech company sales operations
• Experience managing a full suite of sales software. Our stack includes: Salesforce, GetSiteControl, Google Analytics, Google Tag Manager, Drift, Pardot, Zapier, Customer.io, and coming soon: Marketo, Seismic
• Exceptional knowledge of SMB SaaS sales best practices, including metrics/key performance indicators
• Excellent analytical skills and problem solving capabilities, with a deep knowledge of Excel and Google Spreadsheets
• Experience working cross-functionally and managing senior level stakeholders, both technical and non-technical
• Effective communicator, facilitator and collaborator
• Entrepreneurial mindset that is constantly seeking creative solutions and proactively identifying new areas of improvements
• Significant hands-on experience implementing and optimizing processes, procedures and tools 
• Adaptable in rapidly changing environments with a high degree of comfort navigating ambiguity
• Can handle and protect sensitive data with care

Perks of Joining Us: 

We’re building a hybrid workforce, all or most of our roles can be worked remotely, regardless of location, unless specified. 

• Competitive salary
• Comprehensive benefit plans to suit your unique needs 
• 401(k) and Employee Stock Purchase Plan
•  Generous time off programs including paid parental leave
• Holistic wellness program
•  Employee resource groups
• Professional development, growth and support
• Opportunity to work with a passionate team making a positive impact on the hospitality community

BentoBox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or