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At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

Who We Are

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

Serve Robotics is seeking an IT Generalist to keep our day-to-day operations running smoothly. You’ll set up and maintain hardware, software, and networks for our growing team, and ensure availability, security, scalability, and reliability across our infrastructure. This includes on/off-boarding of employees, resolving technical issues, and coordinating with vendors to continuously improve our systems. This role will support both corp IT, as well as the expansion efforts of the Operations team. This role reports to the IT Manager.

Responsibilities

Install, configure, and troubleshoot employee hardware (laptops, desktops, peripherals).
Support IT break/fix and technical support requests as part of the IT Service Desk, including desktop/laptop configuration and repair.
Support implementation of IT Service desk automation to increase efficiency and improve IT response/resolution time.
Manage user accounts, access levels, and technical onboarding/offboarding.
- Optimize the onboarding/offboarding process through automation.
Maintain office networks and internet connections, ensuring high availability.
Collaborate with security teams to patch endpoints and enforce cybersecurity best practices.
Automate tasks and refine processes using scripting or DevOps practices.
Work with vendors to manage IT contracts, hardware repairs, and software updates.
Document IT standards and provide day-to-day support for technical issues.
Support both internal corp IT, as well as production operation needs to enable robot deliveries.

Basic Qualifications

4+ years in IT support or administration.
Familiarity with Windows, macOS, and Linux environments.
Experience configuring networks and troubleshooting performance issues.
Hands-on experience with managing, configuring, and maintaining an enterprise Google Workspace environment.
Experience managing domain settings, including DNS configurations and email routing.
Experience with Google Cloud Platform (GCP) and GitHub administration.
Functional knowledge of identity management systems (e.g., SSO, LDAP, SCIM)

Preferred Qualifications

Hands on with Microsoft Azure.
Experience in DevOps.
Apple ACMT certification, or equivalent hardware repair experience.
Experience in a hyper growth IT environment.

Average salary estimate

$90000 / YEARLY (est.)

min

max

$80000K

$100000K

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What You Should Know About IT Generalist, Serve Robotics

Join the dynamic team at Serve Robotics as an IT Generalist in sunny Los Angeles! At Serve Robotics, we're on a mission to revolutionize urban deliveries with our friendly sidewalk robot, bringing convenience to our community and supporting local businesses. As an IT Generalist, your primary role will be to ensure all technological facets of our operations are running seamlessly. This involves everything from setting up and maintaining hardware and software to troubleshooting technical issues for our growing team. You'll play a crucial role in managing user accounts, optimizing onboarding processes, and working closely with our security team to implement best practices. We are a group of tech enthusiasts committed to solving real-world problems through innovation, and we want you to be a part of that journey. With your experience in IT support or administration, you'll help enhance our IT Service Desk efficiency and collaborate with vendors to improve our systems. We value diversity and believe in the power of collaboration, so if you're ready to contribute your skills while working in a supportive environment, we would love to hear from you!

Frequently Asked Questions (FAQs) for IT Generalist Role at Serve Robotics

What are the responsibilities of an IT Generalist at Serve Robotics?

As an IT Generalist at Serve Robotics, you will be responsible for a variety of tasks that ensure our operations run smoothly. This includes installing and configuring hardware, providing technical support, managing user accounts, and optimizing onboarding processes. You'll also work on automating tasks and refining processes using scripting or DevOps practices, while maintaining office networks and collaborating with security teams to uphold cybersecurity standards.