ServiceNow Administrator, Sr. - 100% Remote (REF1765N)

As a Senior ServiceNow Administrator at Citizant, your responsibilities will include proposing solutions on the ServiceNow platform, managing data integrity, and ensuring seamless integration between ServiceNow and other systems. You'll also take part in deploying new features and releases while making recommendations to enhance the platform's efficiency and performance.

To qualify as a Senior ServiceNow Administrator at Citizant, you should have at least 5 years of demonstrated experience managing ServiceNow operations. You'll need to be ServiceNow Certified Implementation Specialist in IT Service Management, possess a Bachelor's degree in a relevant field, and it is beneficial to have certifications such as ServiceNow Mainline CSA and Micro-Certifications in Integration Hub.

Citizant is dedicated to the personal and professional growth of our employees, offering excellent compensation along with substantial professional development opportunities. You'll have access to various training programs, certifications, and resources that will help you grow your skills as a Senior ServiceNow Administrator and further your career.

Yes! The Senior ServiceNow Administrator position at Citizant is a fully remote opportunity, allowing you to work from any location while still being an integral part of our team. This flexibility is invaluable in today’s work environment, enabling a healthy work-life balance.

Citizant prefers candidates for the Senior ServiceNow Administrator role to have robust experience in managing and maintaining ServiceNow operations, including familiarity with automated testing frameworks, CI/CD practices, and integration with services like Microsoft Azure. A well-rounded background in IT service management and problem-solving is essential.

When answering this question, highlight specific projects where you implemented solutions or managed data integrity on ServiceNow. Discuss the tools and methods you used, and emphasize any unique achievements or improvements you contributed to the platform’s performance.

Talk about your methodology in ensuring smooth integrations between ServiceNow and other platforms. Include specifics on troubleshooting processes, monitoring performance, and how you’ve solved past challenges with integrations, perhaps with tools used like Microsoft Azure.

Provide a detailed response that touches on the frameworks you have created or improved. Mention the practices you implemented, why they were necessary, and how they benefited the overall performance of the ServiceNow platform.

Discuss your familiarity with Continuous Integration and Continuous Deployment methodologies, particularly in how they apply to ServiceNow operations. Share examples of how you have successfully utilized CI/CD to manage product releases and the benefits it had on efficiency.

Mention the resources you utilize to keep your knowledge of ServiceNow current, including community forums, official ServiceNow certifications, and any relevant networking events or training sessions you attend.

Provide a narrative around a specific project that presented challenges. Discuss what those challenges were, how you addressed them, and the positive outcomes that resulted from your strategic thinking and problem-solving skills.

Explain the steps you take to maintain data integrity within ServiceNow. This could include regular audits, validation processes, and safety measures you’ve put in place to ensure all data remains accurate and reliable.

Compile a list of tools you regularly use and explain how they assist you in your role as a Senior ServiceNow Administrator. This might involve project management tools, monitoring software, or any custom solutions you’ve developed.

Discuss your strategies for prioritizing tasks, such as using project management methodologies, setting deadlines, and communicating effectively with team members to ensure all critical tasks are addressed without delay.

Share your thoughts on the key qualities that make an effective Senior ServiceNow Administrator, such as attention to detail, strong analytical skills, adaptability, and the ability to work well both independently and as part of a team.