Job details

Project Manager

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Team

The Legal Ops IRM team is focused on Digital Transformation for the Ethics and Compliance organization, supporting implementation, adoption, and maturity of the technology portfolio used by the Ethics and Compliance organization.
The Legal Ops IRM team interfaces not only with the Ethics and Compliance org, but also development teams, program teams, and UX designers to drive digital transformation through a “four-in-the-box” product mindset.

The Role

We are seeking a seasoned, collaborative, motivated and humble Technical Program Manager to join our team. You will be responsible for running high-impact programs for our Legal Ethics and Compliance org.

This is an opportunity to make a difference within ServiceNow, driving compliant and ethical software use, and simplifying the process of “Winning the Right Way.” When the compliance and governance arms at ServiceNow have the tools and training to do their best work, our compliance and governance become true enablers delivery across the company. You will bring your programs to life, managing by influence, while cultivating collaboration and remaining laser focused on business outcomes. You will partner with Legal Ops and Ethics and Compliance leaders, managing the roadmap and program components require to reach our operational goals.

The successful candidate is a proactive, “hungry and humble” leader, always willing to learn and collaborate. This role combines technical expertise, operational excellence and program management with exceptional presentation skills and high emotional intelligence. You will think strategically, while driving the tactical execution of the digital transformation program, from initial conception through program development, delivery, and transition to the business.

Qualifications

To be considered for this role, you must have:

Bachelor's degree or equivalent experience
6 years of experience managing global, cross-functional programs
2 years of experience in governance, risk, compliance, or similar organizations
Expertise designing streamlined presentation decks combined with the ability to present with confidence and write without errors
Experience or understanding of ServiceNow’s products and the Now Platform®, and a commitment to become certified in ServiceNow Administration Fundamentals

To be successful in this role, you ideally have the following:

Experience using software to track program progress and track metrics (ServiceNow preferred)
Deep intellectual curiosity about the effect of technology on Ethics and Compliance
Confidence presenting to executives and end users, with inherent awareness to craft your message to different audiences
Ability to manage by influence across internal departments and technical teams
Fundamental desire to collaborate, innovate and showcase the team’s work over your own
Blend of technology and AI experience with business acumen
A desire to continually increase professional skills, including certifications and/or training in PMP, Agile, Risk Management, and Executive Communication

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$105000 / YEARLY (est.)

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$90000K

$120000K

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What You Should Know About Project Manager, ServiceNow

At ServiceNow, we are thrilled to invite a motivated and skilled Project Manager to our Legal Ops IRM team located in Addison, Texas. Our journey began in sunny San Diego, and we've rapidly grown to support over 8,100 customers, including the majority of Fortune 500 companies. As a Project Manager here, you will play a crucial role in driving high-impact programs for our Ethics and Compliance organization. This role is not just about management; it’s about being a collaborative leader who interacts with various teams, including developers, program managers, and UX designers. You will lead the charge in digital transformation, ensuring that our compliance and governance processes empower teams to deliver exceptional results. We are looking for someone who is not only technically proficient but also excels in presentation and emotional intelligence. Your responsibilities will include managing program roadmaps, driving strategic execution, and fostering collaboration. We value a proactive mindset and the ability to inspire others while maintaining a firm focus on business outcomes. If you’re dedicated to continuous learning and eager to make a significant impact at ServiceNow, we would love to hear from you. Together, let's make the world work better for everyone while driving ethical software use and simplifying our operations!

Frequently Asked Questions (FAQs) for Project Manager Role at ServiceNow

What are the key responsibilities of a Project Manager at ServiceNow?

As a Project Manager at ServiceNow, you will oversee high-impact programs within the Legal Ethics and Compliance organization. Your key responsibilities include managing program roadmaps, liaising with cross-functional teams, and ensuring the effective adoption of technology aimed at enhancing compliance processes. You'll be expected to lead strategic execution while cultivating a collaborative team environment focused on business outcomes.