Electrical Foreman

As an Electrical Foreman at Norfolk Air Heating, Cooling, Plumbing and Electrical, your key responsibilities include leading a team of service technicians, developing service schedules, and ensuring timely responses to customer requests. You'll prioritize service requests, monitor job progress for compliance with safety regulations, manage inventory, and collaborate with the sales team for service contract renewals.

To qualify for the Electrical Foreman position at Norfolk Air, candidates should ideally hold a MA Journeyman or Master License. A strong grasp of electrical systems, codes, and regulations is essential, alongside excellent leadership and project management skills. Familiarity with tools like Service Titan and experience in generator installations can boost your application.

The Electrical Foreman at Norfolk Air is instrumental in ensuring customer satisfaction by leading their team in delivering quality electrical services. This role involves monitoring project progress, resolving customer complaints promptly, and maintaining accurate records of service activities to ensure that clients' needs are met professionally and in a timely manner.

A typical day for an Electrical Foreman at Norfolk Air consists of both fieldwork and administrative tasks. You'll be in the field 70% of the time, overseeing projects and mentoring your team, while dedicating 30% to office duties such as scheduling, dispatching technicians, and performance tracking to ensure service excellence.

At Norfolk Air, there is significant potential for growth into management positions based on performance. As an Electrical Foreman, your contributions can lead to further leadership opportunities, allowing you to advance within the company as you develop your skills and positively impact our service department.

As an Electrical Foreman, I believe in leading by example and fostering open communication. I prioritize training and supporting my team to enhance their skills, ensuring that each member understands their role and feels empowered to contribute to our projects’ success.

I assess service requests based on urgency, client history, and contractual obligations. First, I identify any immediate safety risks, then I allocate resources accordingly to ensure timely service delivery while maintaining high-quality standards.

Certainly! In a previous role, a client had concerns about prolonged electrical work. I empathized with their frustration, communicated transparently about delays, and offered a service discount to maintain goodwill. By ensuring the work met our quality standards, I turned a dissatisfied customer into a loyal one.

I have extensive experience adhering to safety protocols, including conducting safety training sessions for my team regularly. I emphasize the importance of PPE (Personal Protective Equipment) and compliance with local electrical codes to prevent accidents and ensure a safe work environment.

I approach budgeting and cost estimation by analyzing previous projects, consulting with my team for input, and assessing the required materials and labor. I make sure to include contingency funds for unexpected expenses to keep the project on track without compromising quality.

I find Service Titan to be a highly effective tool for managing electrical projects. It helps streamline scheduling, tracking service requests, and managing inventory, allowing me to focus on leading my team and enhancing customer satisfaction.

I remain updated on local electrical codes and regulations by participating in industry training and reviewing updates. I also hold regular team meetings to ensure that everyone is aware of compliance requirements, which reinforces our commitment to quality and safety.

I am motivated by the challenge of leading a team and delivering exceptional service. Seeing my team's development and the positive impact we have on clients’ lives energizes me, pushing me to excel further in my role and continuously seek improvement.

I evaluate my team's performance by monitoring key performance indicators (KPIs), conducting regular performance reviews, and soliciting feedback from team members and clients. Open communication fosters a culture of continuous improvement and accountability.

My approach to team training focuses on both technical skills and customer service excellence. I organize regular training sessions, encourage peer mentoring, and provide opportunities for continuous learning to drive personal and professional growth within the team.