911 Data Collection Specialist

As a 911 Data Collection Specialist at Sinch, you will interact primarily with public safety answering points (PSAPs) to gather critical data that supports 911 services. Your responsibilities include maintaining accurate PSAP information, conducting data reconciliations, and verifying 10-digit emergency numbers, ensuring all data entries are precise and up-to-date.

To qualify for the 911 Data Collection Specialist role at Sinch, you should have at least 2 years of customer service experience and a Bachelor's Degree or equivalent work experience. Additionally, previous experience working with Public Safety Answering Points and a working knowledge of 9-1-1 solutions or related systems are strongly preferred.

You can apply for the 911 Data Collection Specialist position at Sinch by submitting your application through their designated application link. The application period is open until January 20th, 2025, and it's encouraged to apply sooner rather than later to ensure consideration.

As a 911 Data Collection Specialist at Sinch, you will enjoy a wide array of benefits including comprehensive medical, dental, and vision plans, access to free virtual counseling, and a generous paid time off program. Additionally, Sinch offers flexible remote work arrangements, a robust 401(k) plan, and paid parental leave.

Successful 911 Data Collection Specialists at Sinch possess strong organizational skills, attention to detail, and excellent communication abilities. Skills in Microsoft Office Suite and the ability to handle high-pressure situations calmly are also important for excelling in this role.

Highlight specific examples of your previous data collection experiences, emphasizing your attention to detail and ability to verify information. Relate these experiences to maintaining accurate PSAP data, as this is crucial in supporting 911 services.

Provide examples of stressful situations you've encountered and how you managed to stay calm and effective. Stress the importance of prioritizing tasks and utilizing organizational skills to ensure accuracy in your work.

Discuss your methodical approach to data collection, such as double-checking entries, using checklists, and collaborating with team members for verification. Explain how accuracy directly affects emergency services.

If you have prior experience, share specific examples of how you've engaged with PSAPs. If not, show your enthusiasm for learning about the systems and your commitment to ensuring high-quality support for public safety.

Mention potential challenges such as data discrepancies, the need for timely updates, and the heightened importance of accuracy in emergency situations. Offer strategies you would implement to address these challenges.

Discuss your communication style and methods, such as being clear, concise, and professional during interactions. Emphasize the importance of understanding both technical and business information when conveying critical data.

Express your admiration for Sinch's mission in enhancing public safety through technology solutions. Discuss how the company values align with your career goals and dedication to serving the community.

Highlight the importance of teamwork in accurately collecting and verifying data, as multiple perspectives can help catch errors and improve outcomes for 911 services.

Explain your process of identifying, documenting, and correcting inaccuracies. Emphasize your commitment to resolving issues promptly to maintain the integrity of the data.

Mention proficiency in software programs like Microsoft Office Suite and any experience with databases or PSAP systems. Discuss your willingness to adapt to new software as required by the role.