AML Support

As an AML Support at Flutter, your primary responsibilities include managing all administrative activities associated with Retail, verifying documentary aspects for practice completions, handling theft-related procedures, and addressing phone inquiries from Retail customers. Your organizational skills and attention to detail will be crucial in ensuring seamless operations.

To qualify for the AML Support position at Flutter, candidates must possess an excellent command of the Italian language and strong proficiency in the Office package, particularly Excel. Previous back office experience is essential, along with complete autonomy in using the PC and availability to work full-time.

Employees in the AML Support role at Flutter enjoy a variety of benefits, including a fixed-term contract, meal allowances, a pension fund, flexible working hours, smart-working options, generous paid leave, company-issued devices, and supplementary health insurance. Additionally, there are programs available for continuous learning and mental health support.

At Flutter, diversity and inclusion are core values that are integrated into our company culture. We actively promote an inclusive work environment where individuals of all backgrounds, ages, and identities are welcomed to apply for positions, including the AML Support role. We believe a diverse team leads to richer ideas and services.

As an AML Support at Flutter, you will have access to continuous learning opportunities to enhance both your soft and hard skills, through programs like Learn/Platform and specialized training. This role can also serve as a stepping stone to more advanced positions within the company, as you gain invaluable experience in the iGaming industry.

When answering this question, share specific examples from your previous roles where you successfully managed administrative tasks. Highlight any relevant software tools you used, the scope of your responsibilities, and how you ensured accuracy and efficiency in your work.

A strong response would illustrate your time management skills. Discuss methods you use to prioritize tasks, such as assessing deadlines, the importance of each task, and any tools or methods, like to-do lists or organizational software, that help you stay on track.

Answer this question by outlining your communication strategies for dealing with challenging customer interactions. Emphasize the importance of active listening, empathy, and maintaining a calm demeanor, as well as how you follow up to resolve inquiries efficiently.

When discussing this scenario, focus on the steps you took to compile and verify the necessary documentation. Mention how you coordinated with relevant parties to ensure accurate processing and any lessons learned that improved your future work.

Articulate your interest in Flutter by expressing your admiration for the company's dedication to innovation in the sports betting and iGaming industry. Highlight how your skills and experience align with the role and how you see yourself contributing to the company's success.

Make sure to discuss your level of proficiency with Excel and mention specific functions that you find useful in an administrative capacity, such as VLOOKUP, pivot tables, and data validation, demonstrating how these tools enhance your productivity.

Convey your understanding of compliance regulations relevant to the AML Support role. Explain how you ensure that all paperwork is thorough, accurate, and follows company policies, possibly mentioning any training or experience you've had in this area.

In your answer, discuss your approach to assessing current workflows and identifying areas for improvement. Offer suggestions on implementing new tools, standardized procedures, or additional training for team members to enhance overall efficiency.

Reflect on possible challenges, such as managing high volumes of inquiries or ensuring compliance, and discuss how you would address these through proactive communication and a detail-oriented approach.

Share your organizational strategies, such as maintaining a detailed calendar or project management system, prioritizing tasks, and regular reviews to adjust your plan according to ongoing demands. Showcase your ability to remain detail-oriented in high-pressure situations.