Claims Manager (m/f/d) - French speaker

As a Claims Manager (m/f/d) at SIXT, your primary responsibilities include investigating and processing damage claims, collaborating with partners like insurance companies and experts, and providing top-notch customer service to clients. You will play a crucial role in decision-making during claims management and will handle various cases to ensure a smooth process.

To qualify for the Claims Manager (m/f/d) position at SIXT, you should have previous experience in claims management or customer service. Strong communication skills in both French and English and a problem-solving mindset are essential. Your ability to effectively interact with clients and negotiate solutions will also be vital for success in this role.

Working as a Claims Manager (m/f/d) at SIXT offers a range of benefits, including 28 days of vacation, a day off for your birthday, and additional volunteering opportunities. You'll also enjoy a hybrid work model, above-average compensation with performance-related bonuses, private health insurance, and various discounts on SIXT services and partner offerings.

The work culture at SIXT fosters collaboration and innovation, giving you the perfect environment to thrive as a Claims Manager (m/f/d). With a focus on entrepreneurship and long-term stability, we encourage our employees to grow personally and professionally. You'll be part of a supportive team that values exceptional customer service and teamwork.

When applying for the Claims Manager (m/f/d) position at SIXT, please submit your application documents in English. This allows us to assess your communication skills effectively and aligns with our international work environment, where multiple languages are used including French and English.

When investigating a damage claim, I start by gathering all relevant information, including photos, reports, and communications. I assess the evidence against the company's policies and guidelines. Clear communication with clients and partners is key, as is an analytical mindset to identify any discrepancies and determine the next steps.

In my previous roles, I have worked extensively in customer service, where I managed claims from initiation to resolution. This involved listening to clients’ concerns, providing updates, and ensuring they felt supported throughout the process. My main focus was always to deliver a positive experience, even if the situation was challenging.

To ensure effective communication with clients, I use active listening and clarify their concerns before providing solutions. I tailor my communication style to match their preferences, whether that means being straightforward or providing detailed explanations. Regular updates and transparency are key strategies I employ to maintain trust.

In high-pressure situations, I remain calm and focused by prioritizing tasks based on urgency and importance. I break down complex problems into manageable pieces, which helps me to stay organized. I also make it a point to reach out for help or advice from colleagues, as teamwork can lead to more effective solutions.

In my previous role, I encountered a particularly challenging claim where the client and insurer had differing opinions on liability. I facilitated a meeting to negotiate a resolution by discussing all viewpoints openly, providing evidence, and proposing fair compromises. This approach led to a satisfactory outcome for both parties.

I believe outstanding communication skills are the most critical skill for a Claims Manager (m/f/d). Effective communication not only helps in managing claims but also fosters relationships with clients and partners. It's essential for ensuring all parties are informed and engaged throughout the claims process.

To stay updated on industry regulations and standards, I regularly attend webinars, participate in training sessions, and subscribe to professional publications related to claims management. I also engage in discussions with peers and industry experts to exchange knowledge and best practices.

My motivation in delivering exceptional service comes from a genuine desire to help people navigate challenging situations. Understanding that a claim could significantly impact a client’s life drives me to provide the best assistance possible. Positive feedback from clients and seeing them satisfied with the resolution further fuels my passion.

I prioritize multiple claims by assessing their urgency and complexity. I categorize claims based on deadlines and the impact they have on clients and the company. Utilizing project management tools has proven invaluable in managing my workflow and ensuring that each claim receives the attention it deserves.

Teamwork is crucial in claims management at SIXT. Collaborating with colleagues allows for diverse perspectives and shared expertise, which ultimately leads to better outcomes for our clients. I believe in creating an open environment where team members can share ideas and support each other to enhance the claims process.