Assistant Village Manager

As the Assistant Village Manager at Sodexo, you will support the management of high-performing teams, oversee day-to-day operations across housekeeping, retail, and catering services, and ensure the highest standards of service delivery are met. You'll be responsible for reviewing contractual performance, identifying areas for improvement, and managing personnel activities related to a sizeable operational workforce.

To qualify for the Assistant Village Manager role at Sodexo, candidates should have extensive large-scale hospitality experience and a strong understanding of HSEQ, Food Safety, and hygiene regulations. Solid people management skills, conflict resolution abilities, and commercial acumen are essential, along with strong audit, investigation, and reporting skills.

The Assistant Village Manager at Sodexo works a FIFO schedule of 14 days on and 14 days off, departing from Adelaide. This allows for a balanced work-life experience while contributing to the success of our remote site camps.

As the Assistant Village Manager at Sodexo, you will lead a diverse workforce across various operations, including catering, housekeeping, and retail. Your leadership will be crucial in ensuring team cohesion and meeting performance objectives across service delivery.

At Sodexo, we value the growth and development of our team members. As an Assistant Village Manager, you'll have access to many development opportunities and a comprehensive benefits program, ensuring you can advance in your career while contributing to our mission of making a positive impact.

To enhance service delivery as an Assistant Village Manager at Sodexo, I would focus on effective communication with the team to ensure everyone understands their roles and responsibilities. Regularly reviewing service performance metrics and user feedback would also help identify areas for improvement, enabling proactive adjustments in operations.

In a previous management role, I encountered a staffing shortage during peak season. I addressed this by assessing the team's strengths and reallocating responsibilities where necessary, while also hiring temporary staff to bridge the gap. This proactive approach ensured service quality remained high and customer satisfaction was maintained.

When it comes to conflict resolution, my approach hinges on open communication. I encourage team members to express their concerns in a constructive manner, then facilitate a discussion to reach a resolution. My goal is to foster an environment where issues are addressed collaboratively, strengthening team relationships.

Building a cohesive team in hospitality requires fostering a culture of respect, collaboration, and ongoing communication. I make it a priority to recognize individual contributions, encourage team-building activities, and provide clear objectives to help everyone work towards a common goal.

To ensure compliance with health and safety regulations, I would regularly review policies and procedures, ensure all team members are trained in relevant practices, and conduct audits to monitor adherence. Consistently fostering a culture of safety and actively seeking feedback from the team helps maintain high standards.

In the Assistant Village Manager role, I plan to analyze operational expenditures regularly and identify areas where efficiencies can be made. By working closely with teams on inventory management and implementing sustainable practices, I aim to reduce waste and drive down costs while maintaining service quality.

I have extensive experience with financial reporting in previous management roles, which involved monitoring budgets and identifying discrepancies. In the Assistant Village Manager position, I would leverage my analytical skills to ensure that financial performance aligns with operational objectives, ultimately contributing to the profitability of our services.

What truly motivates me in the hospitality industry is the opportunity to make a positive difference in people’s experiences. I thrive on the dynamic environment and enjoy leading teams to create memorable moments for guests, ensuring satisfaction and quality in service delivery.

During peak service times, I remain calm and composed, prioritizing tasks effectively. My strategy involves clear communication with the team to delegate responsibilities and addressing any immediate concerns. By maintaining a solution-oriented mindset, we can navigate high-pressure situations without compromising on service quality.

My long-term goals as an Assistant Village Manager include developing my leadership skills further and advancing within the organization. I aspire to create an environment where team members excel and contribute to improving service delivery while upholding the values of Sodexo.