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Retail Operations Manager

Returning UsersLog Back InRole Overview Sodexo is seeking a Retail Operations Manager to join our team at St. Louis University which is located in St. Louis, Missouri. This position will lead the Retail food team with a strong focus on service, standards, training, systems, programs and client excellence. Sodexo provides college campuses with food, nutrition, environmental, and facilities management solutions. Joining us at one of our campus sites enables you to positively influence college students' well-being and create a healthy learning environment.IncentivesRelocation Assistance is available.What You'll Do• have oversight of day-to-day operations• deliver high quality food service• achieve company and client financial targets and goals• develop and maintain client and customer relationships• develop strategic plans• create a positive environment• ensure Sodexo standards are metWhat We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:• Medical, Dental, Vision Care and Wellness Programs• 401(k) Plan with Matching Contributions• Paid Time Off and Company Holidays• Career Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.What You Bring• have a work history demonstrating strong employee engagement leadership skills, as well as previous supervisory experience and the ability to work collaboratively• have culinary production experience and a strong background in safety and sanitation compliance• can manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service• prioritize tasks and exhibit flexibility to take on additional responsibilities as neededWho We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.Qualifications & RequirementsMinimum Education Requirement - Bachelor’s Degree or equivalent experienceMinimum Management Experience - 3 yearsMinimum Functional Experience - 3 years of experience in retail operations
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What You Should Know About Retail Operations Manager, Sodexo

Sodexo is on the lookout for a dynamic Retail Operations Manager to join our team at St. Louis University in vibrant St. Louis, MO. This role is all about leading our Retail food team, offering you the opportunity to set high standards in service, training, and operations. You’ll have the chance to create a positive work environment that focuses on client excellence while ensuring our high-quality food service meets expectations. If you’re passionate about making a difference in students' lives, then this position will not only allow you to impact their well-being but also enable you to foster a healthy learning atmosphere. As part of Sodexo, you won't just be overseeing day-to-day operations; you’ll be on a mission to achieve company and client financial targets while engaging with customers and creating lasting relationships. Additionally, you’ll be developing strategic plans that contribute to our operational success. With a comprehensive benefits package and opportunities for career growth, this could be the perfect fit for someone with a passion for culinary excellence and customer service. Relocation assistance is available, making it even easier to join our mission. If you have a background in retail operations, a knack for leadership, and the drive for delivering exceptional service, then the Retail Operations Manager position at Sodexo awaits you!

Frequently Asked Questions (FAQs) for Retail Operations Manager Role at Sodexo
What are the main responsibilities of a Retail Operations Manager at Sodexo?

A Retail Operations Manager at Sodexo plays a key role in managing daily operations in a food service environment. This includes delivering high-quality food services, achieving financial targets, and developing strong client and customer relationships. You will lead and train the Retail food team while ensuring that Sodexo's standards for service and safety are consistently met.

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What qualifications are required for the Retail Operations Manager position at Sodexo?

To qualify for the Retail Operations Manager position at Sodexo, candidates should ideally have a Bachelor's Degree or equivalent experience, along with a minimum of three years’ experience in retail operations. Strong leadership skills, culinary production experience, and a deep understanding of safety and sanitation compliance are also essential for this role.

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How does Sodexo support its Retail Operations Managers career growth?

Sodexo is committed to the professional development of its Retail Operations Managers through a variety of programs. Employees can benefit from career growth opportunities, tuition reimbursement, and access to leadership training. This investment in people not only enhances skill sets but also contributes to long-term career advancement within the company.

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What benefits can a Retail Operations Manager expect from working at Sodexo?

A Retail Operations Manager at Sodexo can expect a competitive compensation package that includes benefits such as medical, dental, and vision care, a 401(k) plan with matching contributions, paid time off, and company holidays. These benefits reflect Sodexo's commitment to ensuring that employees feel valued and supported in their roles.

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What is the working environment like for a Retail Operations Manager at Sodexo?

The working environment for a Retail Operations Manager at Sodexo is collaborative and inclusive. Employees are encouraged to voice their opinions and contribute ideas, fostering a culture where everyone is respected and valued. This supportive atmosphere enables managers to lead effectively and create a positive impact both on their teams and the client community.

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Common Interview Questions for Retail Operations Manager
What experience do you have in managing retail operations?

In your response, highlight previous roles where you led teams in retail settings. Discuss specific responsibilities you managed, such as inventory control, staff training, and customer service improvements that resulted in measurable success.

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How do you ensure high standards of food safety and sanitation in operations?

Explain your knowledge of food safety regulations and best practices. You might discuss specific protocols you've implemented in the past to maintain a clean and safe environment, and how you regularly train your team on these essential routines.

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Can you give an example of how you achieved financial targets in a previous role?

Provide a specific example showcasing a financial goal you set and how you achieved it. Discuss strategies you used, such as cost reductions or revenue-generating programs, and emphasize the positive impact on operations.

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How do you handle customer complaints or feedback?

Focus on your approach to customer service and how you prioritize addressing customer feedback. Share an example where you turned a negative experience into a positive one, demonstrating your commitment to exceptional service.

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What leadership style do you use to motivate your team?

Describe your leadership style—be it collaborative, transformational, or servant leadership. Provide examples of how you've empowered your team members and promoted a positive work culture, fostering improvement and engagement.

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How do you prioritize tasks and manage multiple responsibilities?

Discuss your organizational strategies, such as using task management tools or prioritizing urgent tasks. Give examples that illustrate your ability to remain flexible and how you adapt to team needs efficiently.

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What strategies do you use to build strong relationships with clients?

Discuss your approach to relationship management, including regular communication, understanding client needs, and delivering tailored solutions. Share a specific scenario where you strengthened a client relationship to enhance service delivery.

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How do you keep team morale high in a demanding environment?

Talk about initiatives you've implemented to boost morale, like team-building activities or recognition programs. Highlight how a positive environment translates to better performance and service delivery.

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What is your experience with budgeting and financial management in retail?

Illustrate your experience with budgeting processes, financial forecasting, and overall financial management. Offer examples of budgets you've developed and managed effectively that align with operational goals.

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Why do you want to work for Sodexo as a Retail Operations Manager?

Express your admiration for Sodexo's mission and values, particularly in promoting a better quality of life. Share how you resonate with their commitment to diversity and inclusion and mention how you can contribute to their vision through this role.

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We improve the Quality of Life of those we serve and our teams and contribute to the economic, social and environmental development of the communities, regions and countries in which we operate. We serve with care the essential daily needs of mil...

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March 20, 2025

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