AML Vendor Manager

The role:

The AML Vendor Manager, Compliance Officer will be responsible for managing AML vendor relationships across SoFi Technologies, Inc. This includes monitoring and reporting on performance, ensuring consistent evaluations occur, and documenting oversight which can be evidenced to internal and external examiners. These relationships include, but are not limited to, vendors that provide services related to transaction monitoring, customer screening, Customer Identification Program verification, and managed services. The role will be responsible for coordinating cross-functional feedback as it relates to vendor performance and assisting in the identification and delivery of vendor enhancements. 

What you’ll do:

• Serve as Supplier Relationship Owner for all AML-specific vendors including, but not limited to, those that provide services related to transaction monitoring, customer screening (e.g. adverse media, sanctions, etc.), the Customer Identification Program, and oversight of managed services.
• Enhance the AML vendor oversight control framework (e.g., managing system performance, adherence to SLAs, etc.) and apply it to all SoFi entities.
• Develop a formal structure for tracking vendor performance and manage tracking and reporting of vendor performance on a regular cadence.
• Develop monitoring reports for leadership related to third-party inventories, system performance dashboards, issue tracking, etc. Present and communicate findings in various management committees. Escalate risks identified and spearhead resolution. 
• Manage the onboarding and offboarding process for managed services engagements, including facilitating access requests and serving as access administrator for AML-related systems.
• Manage access issues for managed services and internal users of systems. 
• Coordinate weekly oversight and monthly leadership meetings with managed services and critical vendors.
• Coordinate periodic business reviews with AML-related vendors and managed services providers.
• Enhance the periodic business review process for AML-related vendors and managed services providers; drive the adoption of enhanced processes across all SoFi entities.
• Manage invoicing processes related to vendors including the creation of purchase orders and coordinating invoice payments.
• Assist with initiatives related to consolidating AML vendors across the enterprise.
• Assist with vendor contract renewals and budget approval processes. 
• Assist in regulatory exams, internal audits, and third-party risk management reviews as it pertains to evidencing vendor oversight.

What you’ll need:

• Bachelor’s Degree or Master’s Degree in Finance, Business, Management, or other relevant areas. 
• 8+ years of experience in the financial services industry with a demonstrated track record of delivery and/or relevant experience in risk and control management focusing on a variety of large-scale technical initiatives.  
• Effective negotiation and influencing skills, including strong written communication, verbal communication, and presentation skills.
• Strong management, organizational, and evaluative process skills.  Ability to analyze complex organizational and technical issues to improve performance and efficiency.
• Demonstrated ability to communicate effectively with all levels of the organization, across different business lines, and with external stakeholders.

Specific Skills:

• Experience managing relationships with vendors that provide AML transaction monitoring, customer screening (e.g. adverse media, sanctions, etc.), managed services, or other AML-related services, or interacting with these vendors as it relates to the coordination of the provided services.
• Excellent organizational, verbal, written, interpersonal, and analytical skills are required. 
• Must be able to multitask, adapt well to changing priorities, and effectively prioritize work to meet critical deadlines.
• Ability to work in a fast-paced, demanding, and changing environment; must work well under pressure.
• A demonstrated track record in identifying gaps, developing process improvements, proactively proposing solutions, and executing team-wide communication and training as appropriate.

Nice to have:

• CAMS/CFE certification preferred (or willingness to become certified within one year of start date).