Job details

People Team Communications Lead

Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role:

SoFi is growing, and the complexity of People Team communications has grown significantly. We are committed to delivering clear, impactful, and strategically timed communications that align with our People Strategy and corporate priorities. We are seeking a People Team Communications Specialist to manage and enhance internal communications, ensuring consistency, engagement, and alignment across the organization while maintaining a unified voice and cohesive brand narrative.

What you’ll do:

Strategic Communications Management:

Develop and implement a communications strategy aligned with People Team goals and the corporate calendar.
Manage a communications calendar tailored to employee personas, ensuring strategically timed and consistent messaging.
Ensure all communications reflect a unified voice and align with the company’s brand narrative.

Content Development and Management:

Draft, review, and edit internal communications, including announcements, updates, and newsletters.
Maintain and update People Team content on internal platforms (e.g., intranet, knowledge hubs) to ensure accuracy and cohesion.
Develop messaging that reflects and reinforces the company’s brand identity and values.

Data-Driven Storytelling:

Partner with People Analytics to incorporate compelling data narratives into communications and presentations.
Use insights to craft clear, impactful messages that resonate with employees and stakeholders.

Change Management Support:

Collaborate with initiative drivers to define key messages and execute change management cascades effectively.
Ensure communication plans address stakeholder concerns and facilitate seamless organizational transitions.

Executive-Level Presentation Development:

Create polished presentations for People Leadership Team (PLT) meetings, board updates, staff briefings, and company-wide sessions.
Ensure all materials are visually engaging, aligned with corporate branding, and reinforce the company’s unified narrative.

Cross-Functional Collaboration:

Work closely with leaders, SMEs, and cross-functional teams to ensure consistent and clear messaging across departments.
Serve as a central point of contact for People Team communications needs and alignment efforts.

What you’ll need:

Qualifications:

Bachelor’s degree in Communications, Human Resources, Business Administration, or a related field.
5+ years of experience in an internal communications or operations role, preferably within a People Team.
Strong writing, editing, and verbal communication skills with an ability to maintain a unified voice.
Proven experience managing internal content platforms (e.g., Simpplr, ServiceNow).
Proficiency in creating professional and visually engaging presentations (Google Slides).

Preferred Qualifications:

Experience with change management communication strategies.
Knowledge of data storytelling and partnering with analytics teams.
Familiarity with corporate branding and tone consistency.

Key Skills:

Strong Written and Verbal Communication
Communication Strategy Implementation
Change Management
Content and Knowledge Management
Data Analysis and Storytelling
Project and Operations Management
Stakeholder Management
Cross-Functional Collaboration

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

What You Should Know About People Team Communications Lead, SoFi

SoFi is on the lookout for a dynamic People Team Communications Lead based in beautiful San Francisco, CA! In this pivotal role, you'll shape and elevate our internal communications strategy to ensure that we deliver consistent, clear, and meaningful messages across our enthusiastic team. With the growth of our people operations, there's a heightened need for an effective communication strategy that aligns perfectly with our company’s goals and voice. You'll get to develop and implement communication plans that resonate with employees while managing a calendar tailored to different employee personas. Your writing skills will shine as you draft engaging internal newsletters and announcements that reflect our brand values. Plus, collaborating with our People Analytics team to incorporate data storytelling into your communications will allow for more impactful messaging. And that's not all! You’ll work closely with various departments, serving as a communications central point of contact. If you’re looking for a place to grow your career while contributing to a mission that truly makes a difference in people's financial lives, then SoFi is the perfect fit for you. Come join us, and let’s make communication not just a task, but a strategic component in enhancing employee engagement and alignment across our organization!

Frequently Asked Questions (FAQs) for People Team Communications Lead Role at SoFi

What are the responsibilities of a People Team Communications Lead at SoFi?

As a People Team Communications Lead at SoFi, your primary responsibilities include developing a strategic communications plan that aligns with both People Team goals and company-wide initiatives. You’ll manage a communications calendar, draft and edit internal communications like newsletters, and collaborate with analytics teams to create data-driven storytelling responses. Plus, you’ll work closely with various cross-functional teams to ensure messaging consistency and clarity throughout the organization.