Starlink Enterprise Account Manager (Government) - job 1 of 2

As the Starlink Enterprise Account Manager (Government) at SpaceX, you'll be the main point of contact for managing important government contracts. Your responsibilities include overseeing the onboarding process, ensuring all contractual obligations are met, and maintaining strong relationships with aviation customers. You'll also be focused on delivering exceptional customer service, resolving issues efficiently, and advocating for customer feedback to enhance our services.

To qualify for the Starlink Enterprise Account Manager (Government) at SpaceX, you need either a Bachelor's degree in engineering or business, or a high school diploma with 6+ years of relevant experience. Additionally, candidates should have 3+ years of experience in consulting or project management, as well as experience working with technical products or services. A strong background in government contracts and satellite communications is preferred.

At SpaceX, employees in the Starlink Enterprise Account Manager role benefit from a culture that fosters personal and professional growth. The company values innovative thinking and encourages team members to take initiative in improving processes and systems. Regular training, feedback, and collaboration with other departments help employees expand their knowledge and skills, particularly in government contracting and satellite communications.

Working as a Starlink Enterprise Account Manager (Government) at SpaceX, you can expect a dynamic and fast-paced environment filled with passionate individuals. Collaboration is key, and you will often work alongside various teams to bring about strategic decisions and innovations. The culture is one of ownership, where everyone is encouraged to take charge of their accounts and drive results, while also having the flexibility to adapt to challenges that arise.

A TS/SCI clearance is crucial for the Starlink Enterprise Account Manager (Government) position at SpaceX as it allows you access to sensitive information related to government contracts and missions. This clearance ensures that you can effectively manage complexities and obligations tied to national security, which is an integral aspect of our work with government clients. If you do not already possess this clearance, you will be required to pursue it to fulfill job responsibilities.

To ensure customer satisfaction, I would focus on proactive communication, actively listening to customer needs, and promptly addressing any concerns. Building a strong rapport with clients is essential, and I would implement regular check-ins to gather feedback and adapt our services accordingly.

In my previous role, I managed a project where I had to coordinate multiple stakeholders and meet a challenging timeline. I prioritized tasks, established clear communication channels, and delegated responsibilities effectively. By remaining adaptable and focused, I successfully delivered the project ahead of schedule while maintaining quality.

Building long-term relationships with government clients requires trust, reliability, and consistent communication. I would focus on understanding each client’s unique needs, providing tailored solutions, and regularly updating them on progress and changes. Showing dedication and transparency fosters deeper connections that are vital for sustained partnerships.

I have significant experience managing government contracts through my previous positions. I am knowledgeable about compliance requirements, and I understand the nuances involved in contract negotiations and execution. My approach combines strategic planning with agile execution to ensure successful contract performance.

The most challenging aspect often lies in navigating the complex regulatory landscape and the differing requirements of various government entities. Staying informed of changes in policies, building strong inter-agency relationships, and effectively managing expectations are crucial to overcoming these challenges.

I prioritize tasks by assessing the urgency and importance of each account’s needs. I use project management tools to track deadlines and overall project statuses. Regularly revisiting priorities helps me maintain a clear focus and ensures that each client receives the attention they deserve within their required timelines.

I employ a variety of techniques to gather client feedback, such as structured surveys, one-on-one discussions, and informal check-ins. Creating an open and inviting environment for feedback encourages clients to share their thoughts freely. I analyze the feedback systematically to identify trends and areas for improvement.

Handling a dissatisfied customer starts with active listening to understand their concerns fully. I would empathize actively and assure them that their feedback valued. After understanding their issue, I would take immediate steps to resolve it and follow up to ensure their satisfaction. Transparent communication is key in turning a negative experience into a positive one.

I stay updated on industry trends by actively following relevant news sources, attending conferences, and participating in professional networks. Engaging with thought leaders and continuously seeking out learning opportunities helps me remain informed and ready to apply new insights to my role.

Teamwork is fundamental in the role of an Enterprise Account Manager. Collaborating with various departments ensures that we align on goals and leverage collective expertise to meet client needs. Open lines of communication foster a supportive environment where we can share challenges and successes, leading to better outcomes for our clients.