Patient Engagement Specialist I (Must Work Eastern Time)

As a Patient Engagement Specialist I at Sprinter Health, you’ll be the first point of contact for patients, reviewing and following up on inbound requests and making 120 to 150 outbound calls daily. Your role will involve utilizing deep prospecting techniques to connect with patients, educating them on in-home services, and booking appointments. You'll also collaborate with team members and healthcare professionals to ensure a smooth patient experience, answering questions and addressing concerns as needed.

To qualify for the Patient Engagement Specialist I at Sprinter Health, candidates should have at least 2 years of outbound call center experience and at least 1 year in the healthcare industry. Familiarity with electronic health record systems and strong communication skills are essential for success in this role. Experience with tools like Zendesk and Five9 is preferred, and the ability to work during Eastern Time hours is a requirement.

To excel as a Patient Engagement Specialist I at Sprinter Health, it's crucial to be a highly organized and personable communicator. You should embrace flexibility and show humility, alongside problem-solving skills and a sense of humor. Being comfortable in a fast-paced environment and effective in managing different communication channels will help you thrive in supporting our patients with their healthcare needs.

Sprinter Health is committed to onboarding new Patient Engagement Specialists I with robust training tailored to familiarize you with our care model and the necessary systems. You'll receive hands-on guidance to help you develop your communication skills and learn best practices for engaging with patients effectively, ensuring you’re prepared to provide top-notch support from day one.

Yes! The Patient Engagement Specialist I position at Sprinter Health is a full-time remote role. This flexibility allows you to work from anywhere while still contributing to our mission of enhancing patient care through technology-driven solutions.

When handling difficult conversations with patients, I believe in maintaining a calm demeanor and actively listening to their concerns. It's important to validate their feelings and demonstrate empathy. I would also clearly explain possible solutions, ensuring that they feel supported and understood throughout the process.

In my previous role, I was tasked with increasing patient appointments by 30% over a quarter. To achieve this, I devised a more personalized outreach strategy and carefully tracked my progress. By analyzing patient responses and feedback, I was able to adjust my approach, ultimately exceeding the target within the set timeframe.

I prioritize organization through the use of digital tools and task management software. I create daily schedules that outline my objectives and deadlines, regularly review my progress, and adjust my priorities based on urgent patient needs or company goals to stay on track.

To stay motivated during repetitive tasks, I focus on the impact of my work. I remind myself that each call could change a patient's life for the better. I also set small goals and reward myself for achieving them, which keeps my energy high throughout the day.

I would explain the benefits of in-home services by emphasizing convenience and comfort. I’d share how our services minimize travel stress, provide personalized care, and potentially improve health outcomes. Citing real-life patient stories could also help in illustrating these benefits effectively.

Communication is fundamental in patient engagement as it helps build trust and rapport. Clear, respectful communication ensures that patients feel heard and understood, which encourages them to participate actively in their healthcare decisions and follow through with appointments.

When dealing with an unhappy patient, I first listened to their concerns without interrupting, ensuring they felt heard. After understanding the issue, I apologized for their experience and worked to find a resolution, offering options or adjustments to improve their care, which ultimately restored their confidence in our services.

I manage stress in high-pressure environments through proactive organization and time management. I prioritize tasks effectively, take planned breaks to recharge, and practice mindfulness techniques, which help me maintain focus and clarity despite external pressures.

Teamwork is essential in patient engagement, as it allows for a seamless experience for patients. Collaborating with colleagues enables us to share insights, solve problems collectively, and ensure that we are providing the best care possible by drawing from each other's strengths.

I am drawn to Sprinter Health because of its innovative approach to patient care and commitment to improving access to healthcare. I want to contribute to a mission that resonates with my values of empathy and service, and I’m excited about the opportunity to be part of a dynamic team that prioritizes patient engagement and support.