Client Change Manager, Officer

Who we are looking for

A Client Change Manager at the Officer level to join our Change Team that consists of approx. 20 individuals servicing over 100 Clients.

As a Change Manager you will be mainly responsible for the onboarding of new business/products for existing and new clients but also the management and support of fund events like new fund and share class launches and other client initiated projects.

You will be working with our clients to help them grow their business with SSB, identifying their needs and pro-actively leading  the end-to-end planning, management and implementation of new services and products.

You will be coordinating the overall projects’ communication, monitor and report on progress to global stakeholders and clients.

You will be responsible for interacting with other State Street business Units to ensure project deliverables are met.

You will act in accordance with the company’s guidelines and procedures, adopting sound judgement and demonstrating Risk Excellence in all the aspect of your work.

This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.

Why this role is important to us

You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities.

Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.

What you will be responsible for

As <here insert job title> you will

• Manage existing client fund events, new fund/share class launches and other client initiated ad hoc projects
• Tracking and coordination of fund lifecycle events (fund launches, class launches, mergers, etc…)
• Coordinate communication in case of ad hoc projects, monitor and report on progress to clients and internal management
• Build strong relationship with clients to enable long term efficient collaboration and success.
• Building constructive working relationships with various internal and external stakeholders
• Participate in regular client facing meetings and ensuring up to date and accurate information is shared
• Interact with other business units worldwide to ensure proper deliverables are met
• Responsible for maintaining effective internal controls and risk assessment at all steps of the fund events and projects.
• Anticipates, monitors, actively manages and report risks and compliance issues breaches or suspicious activity. 
• Act in accordance with Risk Excellence and role model ethical behavior and decision making process.
• Monitoring of communication with aim to turnround all queries within 24 hours
• Carries out assignments under self-direction and creatively overcomes roadblocks
• Develops or implements needed solutions without waiting for direction or leadership role to be assigned
• Demonstrates solid interpersonal relations, responding quickly to difficult situations and resolving them with minimal guidance
• Serves as key resource to client on functional area of expertise

What we value

These skills will help you succeed in this role:

• Excellent administrative, organizational
• Experienced in working towards tight deadlines and with a high level of accuracy and detail
• Strong written and verbal communicational skills

Education & Preferred Qualifications

• Degree level education in Finance, Economics, Business Administration, Accounting or Science related subject
• Good knowledge of the fund administration servicing business (custody, fund accounting and Transfer Agency functions at a minimum)
• Knowledge of the Luxembourg fund administration process, incl NAV valuation process and key custody topics would be an asset but not essential
• Proficiency in English; any additional European Language is preferred

Additional requirements

Although the vacancy details what we are looking for, we don’t necessarily need you to fulfil all of the criteria when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

#LI-Hybrid

State Street's Speak Up Line