Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Customer Success Manager / Implementation Lead image - Rise Careers
Job details

Customer Success Manager / Implementation Lead

About Sunbound

Company. Sunbound is building the “financial OS for senior care.” The current senior care payments experience is broken—leading to higher costs, operational inefficiencies for senior living operators, and unnecessary stress for families. Sunbound solves this by delivering the first modern platform to manage this process end-to-end, saving operators and families time, money, and effort.

Mission. Our founders were inspired to start the business after seeing these challenges firsthand with their own families. We deeply care about supporting one of the most underserved groups in our population: seniors. Sunbound’s mission is to make managing money for senior living easy—so our customers can focus on what really matters: providing quality housing and care.

Team. We're a tight-knit, driven team with hubs in Downtown Brooklyn, NYC, and Washington, DC.

Traction. Since launching in mid-2023, we now serve thousands of families and are doing 7 figures in ARR.

Growth. Sunbound is on fire—growing over 30% month-over-month. The senior living market is a massive and fast-growing $230B+ opportunity as the “baby boomer” generation continues to age.

Funding. We’ve raised three rounds of funding from top-tier investors including Fika Ventures, Bling Capital, Liquid2 Ventures, LiveOak Bank, Cambrian Ventures, and Max Ventures—firms that have backed unicorns like Square, Lyft, and Rippling.

About the role

We’re looking for a Customer Success Manager / Implementation Lead to be the primary point of contact for our customers during implementation and beyond. In this early and strategic role, you’ll own the customer journey from post-sale through post-launch—ensuring every Sunbound partner gets off to a great start and stays successful long-term.

This is an exciting opportunity for someone who loves building relationships, driving impact, and shaping how we do things from the ground up. You'll collaborate closely with Product, Sales, Support, and Claims to build and scale a best-in-class customer experience.

This role requires occasional travel to conferences or to visit customers. 

Responsibilities

  • Lead implementation and onboarding for new senior living operator customers, from kickoff through successful launch

  • Own the customer relationship post-sale, becoming a trusted advisor to ensure our platform delivers ongoing value

  • Build and scale playbooks and tools to streamline implementation and onboarding processes as we grow

  • Collaborate cross-functionally with Product, Sales, Support, and Claims teams to surface feedback, solve problems, and improve the customer experience

  • Develop success plans and drive adoption of new features to help customers maximize the value of Sunbound

  • Maintain a strong pulse on customer health, proactively identifying risk and ensuring high retention

  • Act as a bridge to finance and operations teams on the customer side, supporting implementation of payment and billing workflows and acting as a consultant to improve outcomes

What we expect from you

  • 4+ years of experience in Customer Success or Implementation roles

  • Experience leading software implementations end-to-end

  • Familiarity working with or within senior living operators

  • Comfortable working with finance teams and navigating financial workflows

  • Passionate about building long-term customer relationships and driving real business impact

  • Excited about joining an early-stage startup and rolling up your sleeves to build from scratch

  • Strong project management, communication, and problem-solving skills

  • Happy to dive into data to analyze impact and look for opportunities

  • Technical aptitude or comfort working with product and engineering team 

Bonus Qualifications

  • Experience in the senior care, AgeTech, FinTech, or healthcare space

  • Background in startups (Series A–C)

  • Experience with customer onboarding and success tooling (e.g., HubSpot, Vitally, Zendesk)

Why join us

  • Collaborative, mission-driven team that cares deeply about making an impact in senior care and doing right by our customers 

  • Product-led culture with a focus on continuous improvement, learning, and transparency

  • Real ownership in building customer-facing functions from the ground up

  • Opportunity to shape the future of the business and grow with us as we scale

Equal opportunity employment

We are an equal opportunity employer. We welcome amazing people from all backgrounds, experiences, abilities, and perspectives. If you need a reasonable accommodation during the application process, email us at apply@sunboundhomes.com. We hope you’ll join us.

Average salary estimate

$75000 / YEARLY (est.)
min
max
$60000K
$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User

Join Sunbound as a Customer Operations Specialist in Washington, DC, and be a crucial part of our mission to improve financial management for senior living.

Posted 4 days ago

The Support Operations Analyst will play a critical role in optimizing customer interactions for an AI-driven platform transforming HVAC, Plumbing, and Electrical services.

Photo of the Rise User

Join Allied Universal® as a Security Professional in Santa Clara, where you'll ensure safety in a dynamic commercial real estate setting.

Photo of the Rise User
Customer-Centric
Rapid Growth
Diversity of Opinions
Reward & Recognition
Friends Outside of Work
Inclusive & Diverse
Empathetic
Feedback Forward
Work/Life Harmony
Casual Dress Code
Startup Mindset
Collaboration over Competition
Fast-Paced
Growth & Learning
Open Door Policy
Rise from Within
Maternity Leave
Paternity Leave
Flex-Friendly
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
Paid Holidays
Paid Sick Days
Paid Time-Off

Join South Point Hyundai as an Automotive Service Advisor and enhance your career while providing top-notch customer experiences.

Photo of the Rise User
Westgate Resorts Hybrid 415 S Ocean Blvd, Myrtle Beach, SC 29577, USA
Posted 13 days ago

Join Westgate Resorts as a Front Desk Agent and be the ambassador of hospitality for our oceanfront property.

Photo of the Rise User
Meijer Hybrid Marketplace Circle - Rochester Hills, MI
Posted 14 days ago

Join Meijer as a General Merchandise Clerk where you will make a positive impact on customers and your community.

Photo of the Rise User
Domino's Hybrid 4627 N Hwy 146 #1, Bacliff, TX 77518, USA
Posted 7 days ago

Join Domino's Team USA as an Assistant Manager and lead a dynamic team while delivering exceptional customer service.

Photo of the Rise User
Posted 6 days ago

Join Domino's as a Customer Service Rep and be part of a fast-growing team that combines your passion for pizza with excellent customer interactions.

Photo of the Rise User
Posted 6 days ago

Imperia Foods is looking for a bilingual Translator to enhance communication within their manufacturing operations in Fall Creek, WI.

Photo of the Rise User
UPS Remote United States
Posted 9 months ago
Photo of the Rise User
Posted 10 months ago
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Take Risks
Collaboration over Competition
Growth & Learning
Transparent & Candid
Customer-Centric
Social Impact Driven
Rapid Growth
Passion for Exploration
Dare to be Different
Reward & Recognition
Friends Outside of Work
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Bias Training
Employee Resource Groups
401K Matching
Paternity Leave
Maternity Leave
Some Meals Provided
Social Gatherings
Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)

SUNBOUND is dedicated to the basics - efficient and professional transportation management, staff and ground services - which form the most essential part of the incentive experience. Professional planning and management of the details; competent,...

8 jobs
MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 18, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, North Ridgeville just viewed Sales Associate (Sur La Table) at CSC Generation
Photo of the Rise User
Someone from OH, Euclid just viewed Technical Account Manager at ZeroFOX
Photo of the Rise User
Someone from OH, Euclid just viewed Technical Account Manager (Enterprise) at Rippling
Photo of the Rise User
Someone from OH, Euclid just viewed Software Engineer (Node.js & AWS) at Litify
Photo of the Rise User
Someone from OH, Euclid just viewed Technical Program Manager at DeepSource Technologies
Photo of the Rise User
Someone from OH, Euclid just viewed Solution Engineer, Amazon Connect at NeuraFlash
G
Someone from OH, Dublin just viewed Outside Sales Representative at Go Flooring, LLC.
M
Someone from OH, Cincinnati just viewed Remote Data Entry Operator at MUTW, LLC