Operations Associate (Part-Time) - Roosevelt Field

As a Part-Time Operations Associate at Alo's Roosevelt Field location, your main responsibilities will include executing inventory management processes, collaborating with the Operations & Visual Management team, and supporting operational functions like shipment processing and sales floor recovery. You will also focus on maintaining visual standards, ensuring customer satisfaction, and helping to create a welcoming environment.

The ideal candidate for the Operations Associate position at Alo should have at least 1 year of experience in a client-centric sales and operational environment. You must be physically capable of constant movement throughout the store, including lifting up to 50 pounds and standing for entire shifts. A passion for customer service and the ability to work effectively in a team are also essential.

The Part-Time Operations Associate at Alo is expected to work up to 30 hours per week with shifts that can range from a minimum of 4 hours. Flexibility is key since you will need to be available to work during peak times, including the holiday blackout period from American Thanksgiving through the first week of January.

Alo offers a range of benefits for its Part-Time Operations Associate, including employee discounts on company products, access to Alo Moves fitness classes, and competitive pay. Full-Time employees can also benefit from additional perks like medical, dental, and vision plans, 401K matching, and mental health support services.

The Operations Associate plays a key role in enhancing customer satisfaction at Alo by promptly resolving client needs, maintaining store cleanliness, and ensuring optimal product availability. Your dynamic interaction with guests and commitment to a positive shopping experience directly contribute to our store's success and community spirit.

In a fast-paced retail environment, I prioritize tasks based on urgency and impact. I start by addressing immediate customer needs while keeping an eye on pending inventory tasks. Communication with my team is crucial to ensure we are all aligned on priorities and can adapt quickly to any changes.

Absolutely! I once dealt with an upset customer who received a defective product. I listened actively to their concerns, apologized sincerely, and offered an immediate replacement along with a small discount on their next purchase. This resolved the issue and restored their trust in our service.

I utilize a systematic approach for inventory management. This includes regular audits, tracking sales trends, and analyzing shrinkage reports. I also ensure to communicate with my team regarding any discrepancies and work collaboratively on solutions to maximize inventory accuracy.

To ensure visual merchandising meets company standards, I regularly revisit the brand guidelines and collaborate with my team on floor sets. I pay attention to detail, adjusting displays to enhance customer engagement, and maintaining a clean and appealing shopping environment.

Excellent customer service means creating a memorable experience for guests by being approachable, knowledgeable, and responsive. I believe it involves anticipating customer needs, providing quick solutions, and fostering a welcoming atmosphere where customers feel valued.

During busy or challenging shifts, I stay motivated by reminding myself of the impact we have on our customers and community. I take short breaks when necessary, focus on teamwork, and celebrate small wins to keep the energy up and maintain a positive attitude.

Teamwork is essential as an Operations Associate because we work collaboratively to achieve operational efficiency and customer satisfaction. Open communication, shared goals, and supporting each other through tasks lead to a more productive and enjoyable work environment.

At my previous job, I noticed that our inventory checks were taking too long. I implemented a shared digital checklist to streamline the process, which improved efficiency and allowed our team to allocate more time to customer service activities.

When faced with conflicting priorities, I assess which tasks have the most immediate impact on customer experience or business operations. I consult with my supervisor when necessary and communicate with my team to ensure alignment and address the most pressing issues first.

I want to work for Alo because I resonate with the company's commitment to mindful movement and community wellness. I admire how the brand empowers both customers and employees, and I believe my skills align with the values Alo promotes, making it an ideal place for me to grow and contribute.