Senior UI/UX Designer

The Senior UI/UX Designer at SupportLogic is responsible for defining the user experience vision, conducting user research, leading the entire design process from discovery to usability testing, and developing a scalable design system. Additionally, you'll collaborate with product managers and engineers to align UX initiatives with business objectives while championing user-centered design principles throughout the organization.

To qualify for the Senior UI/UX Designer role at SupportLogic, candidates should have 6-10 years of experience in UX design, particularly in designing enterprise applications. A strong portfolio showcasing successful projects, proficiency in design tools such as Figma or Adobe XD, and experience in user research methodologies are essential. Collaboration skills and a data-driven approach are also key to excelling in this role.

SupportLogic emphasizes employee growth and well-being through various benefits such as comprehensive healthcare coverage for employees and their families, stock options, and a remote-first culture that values collaboration and transparency. Employees are encouraged to utilize paid time off (PTO) to recharge, ensuring a well-rounded work-life balance.

As a Senior UI/UX Designer at SupportLogic, you will utilize industry-standard design tools such as Figma, Adobe XD, or Sketch. You will also need to have a solid understanding of web and mobile app design standards, accessibility, and responsive design, which are crucial in creating user-friendly interfaces.

SupportLogic fosters a collaborative and transparent culture that prioritizes diversity and inclusion, ensuring all voices are heard and supported. The company values its employees’ individual differences, recognizing that these differences lead to better outcomes. As a Senior UI/UX Designer, you'll be part of a team that encourages creative thinking and adapts to meet the complex challenges of the industry.

When answering this question, highlight a specific project that showcases your design process, the challenges you faced, and the measurable outcomes achieved. Emphasize your role and contributions, focusing on how you implemented user feedback and iterated on designs to enhance user experience.

Discuss your approach to gathering user feedback through various methods such as surveys, interviews, and usability testing. Explain how this feedback informs your design decisions and the steps you take to iterate on designs based on user insights, showcasing your commitment to user-centered design.

Provide a structured overview of your design process, from initial research and user persona creation to wireframing and prototyping, concluding with usability testing and implementation. Highlight your collaborative work with cross-functional teams and how you ensure alignment with business goals during this process.

Mention tools that you have extensive experience with, such as Figma or Adobe XD, and explain why you prefer them. Discuss their features that streamline your design workflow, facilitate collaboration, and enhance user testing capabilities, providing specific examples of how these tools have benefited your projects.

Outline a specific design challenge you encountered, detailing the context and the obstacles involved. Explain the steps you took to research potential solutions, consult with team members, and implement changes, emphasizing the positive outcome and lessons learned from the experience.

Highlight your knowledge of accessibility standards and best practices, such as using color contrast checks and implementing keyboard navigation. Discuss your approach to inclusive design and how you actively test for accessibility issues during your design process.

Detail your experience in conducting user research, including methods like interviews, surveys, and usability testing. Discuss how you analyze the data collected to inform design decisions and refine user experiences, illustrating your ability to translate user insights into actionable design strategies.

Discuss the resources you use to keep your knowledge current, such as design blogs, online courses, and industry conferences. Mention specific designers, books, or thought leaders that inspire you and how you apply new knowledge to your design projects.

Explain your collaborative approach, emphasizing open communication and a mutual understanding of goals. Describe how you involve product managers and developers in the design process and ensure their input is integrated to create feasible and user-centered solutions.

Share your perspective on the significance of thoughtful design in enhancing customer satisfaction. Discuss how intuitive interfaces can drive user engagement, reduce frustration, and ultimately impact the success of a product, tying this back to your experiences as a Senior UI/UX Designer.