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Health Claims Specialists

Company Description

This is a full-time permanent healthcare claims adjudicator position. A claims adjudicator determines how much money will be paid after an insurance claim has been examined. This is not a customer service or customer facing position. This is a data entry position where you will be processing medical claims per the specific client requirements. Claims can vary and are highly customized depending on the service level.  You will work independently with the assistance of knowledge base and support personnel. You will also be expected to meet all Key Performance Indicators and Quality goals throughout Training and beyond.

Job Description

What you will be doing as a Claims Examiner:

  • Work independently, processing claims via data entry for 90% of your day.
  • Be responsible for effectively adjudicating claims to meet production, quality, and other metrics in accordance with policy/procedures and regulatory guidelines
  • Follow up on claims needing additional information
  • Refer problem claims to a Lead and/or auditor for additional review
  • Make sure that the integrity of the information is accurate and kept private according to HIPPA guidelines
  • Work with specific software
  • May be assigned special projects

 

When you join us, you’ll enjoy:

  • Pay rate of $13.50/hour with the opportunity to bonus an additional $1500 a month.
  • Medical, dental, and vision plans.
  • Paid training and PTO (be sure to ask about our Global Flexible Vacation Policy).
  • Company-provided equipment.
  • Advancement opportunities – 80% of our frontline leaders have been promoted from within.
  • Monthly rewards & recognition programs.
  • Employee Discounts.
  • EAP and Health and Wellness programs including a personal trainer dedicated to Sutherland.
  • Weekday schedule, Monday – Friday 8:30 AM – 5:00 PM EST.

Qualifications

Skills

  • Data entry
  • Time management
  • Attention to detail
  • Analytical

Required Qualifications

  • High School Diploma or equivalent
  • Excellent Internet Connectivity:
    • Internet access speed of 2 Mbps upload and 10 Mbps download – the faster the better.
      • house network, and a hard-wired internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (Wireless and/or satellite Internet Service Providers are not compatible with our systems)
    • A quiet and distraction-free, secure place to work
    • Effective verbal and written communication skills
    • Strong typing and analytical abilities
    • Multi-tasking skills with a strong attention to detail
    • Computer knowledge
    • Minimum 40 words per minute on typing test
    • Must have and maintain a clean and paper free work environment to meet our company policies.
       
  • Medical Billing and Coding degree/certification.
  • Previous experience in a medical office type setting, including some knowledge of insurance, claims, billing or coding, with an understanding of the different types of insurance (Medicare/Medicaid and/or Child Plus).
  • Knowledge of Medical terminology

Additional Information

All your information will be kept confidential according to EEO guidelines.
#INDSP

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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Average salary estimate

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What You Should Know About Health Claims Specialists, Sutherland

Are you ready to take the next step in your career as a Health Claims Specialist with us in Louisville, KY? This full-time permanent position offers an exciting opportunity to play a crucial role in the healthcare sector. As a Health Claims Specialist, you will be primarily processing medical claims and determining the payment amounts after thoroughly examining the insurance claims. Forget customer service; this is a behind-the-scenes role where your keen attention to detail and analytical skills will shine! Your daily routine will consist of data entry for about 90% of your time, ensuring that each claim meets our established production and quality metrics, all while adhering to policy, procedures, and regulatory guidelines. You will work independently, tapping into a comprehensive knowledge base and support personnel whenever needed. With a pay rate starting at $13.50/hour and the potential for an additional $1500 in monthly bonuses, this position is not just about the numbers. It's also about enjoying a supportive work environment that fosters personal and professional growth. We value our team's dedication, providing benefits like medical, dental, and vision plans, paid training, and even monthly recognition programs. Our employees have the chance to advance, as 80% of our frontline leaders have climbed the ranks from within. Join us in a weekday schedule that allows you to maintain a healthy work-life balance while impacting the healthcare landscape positively. If you're equipped with a Medical Billing and Coding degree, enjoy working independently, and thrive in a detail-oriented environment, you could be the ideal fit for our team here in Louisville!

Frequently Asked Questions (FAQs) for Health Claims Specialists Role at Sutherland
What are the key responsibilities of a Health Claims Specialist at your company?

As a Health Claims Specialist, your primary responsibilities include processing medical claims through meticulous data entry, adjudicating claims to meet quality and production metrics, and following up on claims that need additional information. You will also refer more complex claims to a Lead or auditor and ensure confidentiality and accuracy in compliance with HIPPA guidelines.

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What qualifications are required for the Health Claims Specialist position at your company?

To qualify for the Health Claims Specialist role, candidates should possess a High School Diploma or equivalent, ideally with a Medical Billing and Coding degree. Excellent typing skills, strong analytical abilities, and previous experience in a medical office setting, particularly with insurance claims, billing, or coding are essential.

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What is the work environment like for a Health Claims Specialist at your company?

The work environment for a Health Claims Specialist is independent and focused, with the expectation to work without distractions in a quiet and secure space. You'll be processing claims primarily through data entry, ensuring a paper-free workspace while adhering to company policies and guidelines.

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Is prior experience needed for the Health Claims Specialist role at your company?

While prior experience is beneficial, particularly in medical offices or with insurance claims knowledge, it may not be strictly necessary. The ideal candidate should demonstrate strong attention to detail and analytical skills, and a willingness to learn can help compensate for a lack of extensive experience.

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What benefits do Health Claims Specialists receive at your company?

Health Claims Specialists at our company enjoy a competitive pay rate of $13.50/hour plus opportunities for bonuses. Benefits include medical, dental, and vision plans, paid training, employee discounts, health and wellness programs, and a strong emphasis on work-life balance with a weekday schedule.

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Common Interview Questions for Health Claims Specialists
What experience do you have with medical claims processing?

In your response, highlight any relevant positions or experiences in medical offices or billing settings. Detail specific tasks you handled, especially those related to claims processing, ensuring to mention the importance of accuracy and adherence to guidelines.

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How do you stay organized when handling multiple claims at once?

Discuss your time management strategies, such as prioritizing tasks or using digital tools for tracking your progress. Mention your attention to detail and how you ensure no claims are overlooked during busy periods.

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Can you explain how you verify the accuracy of claims?

Explain the steps you take to check for errors or discrepancies in claims, emphasizing the importance of following policies and how thorough documentation aids in this process.

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What tools or software are you familiar with for claims processing?

List any relevant software you have used, such as specific claims management systems or data entry tools. Describe how familiarity with technology improves efficiency in processing claims.

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How do you handle a difficult claim that requires additional information?

Discuss your approach to problem-solving, including how you would reach out for clarification and your methods for communicating with relevant parties while keeping the process moving.

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What do you know about HIPAA regulations?

Essentially, HIPAA regulations are designed to protect patient privacy. Talk about the importance of maintaining confidentiality in handling medical claims and how you ensure compliance in your daily work.

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Have you worked independently? How do you stay motivated?

Share specific examples of past roles where you worked independently. Highlight your intrinsic motivation and techniques for maintaining focus, such as setting personal goals or creating task lists.

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Can you give an example of a time you had to work under a tight deadline?

Provide a scenario illustrating your ability to manage time effectively. Discuss the steps you took to complete tasks on time without sacrificing quality.

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What is your typing speed, and how do you ensure accuracy?

Mention your typing speed and the techniques you use to improve accuracy, such as proofreading your entries or taking regular breaks to maintain focus.

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What makes you excited about the Health Claims Specialist position?

Express your enthusiasm for the role by reflecting on your passion for healthcare and how the position’s duties align with your skills and career goals. Highlight the opportunity for growth and development within the company.

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DATE POSTED
March 19, 2025

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