We are currently seeking to fill a new and exciting opportunity of the Head of Customer Operations.
The purpose of this role is to lead the delivery of operations support services for clients across the business.
Responsibilities include but not limited to:
What you will bring:
If you are interested in this opportunity please click the apply now button.
If you would like to view the Position Description or have a confidential chat about the position, please contact Kirsti Fenske-Buikema in People and Culture.
Applications close 12pm Wednesday 12 March 2025. This role is only open to internal applications at this time.
Are you ready to take on a pivotal role in shaping the customer experience at our innovative company? We're on the lookout for a Head of Customer Operations who will lead the charge in providing exceptional operations support services for our clients. In this role, you will team up with our Chief Growth Officer to develop a national FM & Insurance operational model that not only meets customer needs but also drives business success. You will have the exciting challenge of implementing processes that enhance sales and improve operations coordination while ensuring our customers are set up for success. Analyzing tools and systems to foster efficiency and data-driven decisions will be essential to your strategy. Working closely with our Digital team, you will oversee the integration and optimization of CRM and delivery technologies to further enhance our operations. Your leadership will directly impact the revenue results of our FM and Insurance portfolio, allowing you to identify new opportunities for profitability growth. If you thrive in a collaborative environment and have the vision to align our sales, delivery, operations, and finance teams towards common goals, this position might be your perfect fit. Strong leadership skills and over five years of experience in Operations, Business Improvement, or Sales Management are key. Your understanding of customer segmentation and the customer journey is crucial to our success. If you're intrigued and want to make a real difference, please click the apply now button to learn more with Kirsti Fenske-Buikema from our People and Culture team.
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