Director of Customer Success and Sales

What is the role?

We are looking for a strategic thinking and business-savvy Director of Customer Success and Sales to lead our Customer Success and Sales team to the next level. If your talent is deepening the insights from existing customers to empower your success and sales teams, we’d love to hear from you.

You will oversee two teams. For Customer Success, your objective is to empower our Manager, Customer Success to build, in-depth, relationship management at scale to unearth business insights. There is an opportunity to hire someone to grow our inside sales program.

The Head of Customer Success and Sales will report to the Head of Teachable. Furthermore, you will manage a Manager, Customer Success. This entails providing mentorship, guidance, and support to ensure the team's effectiveness in delivering exceptional service to our creators thus business goals. 

This position is hybrid to our NYC office. Local employees tend to use our NYC office 1-2 times a week.  

In this role you'll:

• Own: Shape the future of Teachable’s sales and customer success functions that enhance retention and growth.
• Build: Empower your teams to define scalable systems and processes. 
• Coach: Your managers in alignment with company values and methodology to build a best-in-class success and sales team.
• Execute: Own team metrics and goals, developing and executing plans to meet and exceed targets.
• Build trust: Develop trusted advisor relationships with key customer stakeholders to fully understand their business strategies and success metrics.
• Learn together: Collaborate closely with internal teams, including Product, Marketing, Sales, and Support to align priorities and address customer needs and opportunities.
• Demonstrate Thought Leadership: Represent Teachable at industry events, fostering strong relationships and positioning the company as a leader in the Creator Economy.
• Grow: Hire an Inside Sales Representative.

What you'll bring:

• Leadership Experience: Demonstrated leadership and mentorship skills with a minimum of 3 years of experience in guiding and developing success and sales teams within a SaaS or technology-driven environment. This includes creating processes from scratch and scaling them to meet evolving needs.
• Proven Track Record in Process Creation and Scaling: A minimum of 10 years in a Customer Success, Account Management, Consultant, or similar role within a SaaS or technology-driven environment, showcasing a track record of successfully creating processes from scratch and scaling them to drive efficiency and effectiveness.
• Strong Business Acumen: Solid understanding of business strategies, leverage insights for strategic growth, and guide your team
• Results-Oriented: Possesses a keen understanding of how to thrive in competitive markets, showcasing a driven and results-oriented mindset with a strong desire to lead our teams to success.
• Communication and Relationship Building: Exceptional communication skills, both written and verbal, with the capacity to develop and maintain strong relationships with creators, providing them with networking opportunities and support for their brand authority growth.

Nice to have:

• Inherent sales and marketing skills as well as a deep interest in the online and creator economy. 
• A strong understanding about what makes an online business succeed as well as which tools and platforms creators are using will be necessary in order to help our customers experience impactful moments as quickly as possible.

Additional details:

At Teachable, we are committed to providing fair and competitive pay (using market data to inform our pay bands), rewarding high performance, and ensuring all employees have the opportunity and ability to impact Teachable’s overall company value. Base salaries will be reviewed at regular intervals throughout the year, typically following performance review cycles currently conducted bi-annually or in conjunction with a promotion.

• This role is only open to candidates who are available to commute to the NY metro area
• This role will require quarterly travel to industry events 
• Applicants must be currently authorized to work in the United States on a full-time basis. 
• For this role, the cash compensation package potential is $150,000 - $200,000, inclusive of a performance bonus that will be tied to set targets. Total compensation also includes a competitive benefits package and an RSU package. A salary offer will be determined by a number of factors including experience, skill level, education, internal pay equity, and other relevant business considerations. We review all teammate pay and compensation programs regularly to ensure competitive and fair pay.