About Us:
Text.com is a platform that offers advanced communication solutions for businesses committed to helping businesses streamline customer support, increase engagement, and enhance their overall customer experience. Our platform includes tools like LiveChat, ChatBot, HelpDesk, and KnowledgeBase, empowering teams to connect with customers in real-time, and providing a seamless support journey.
Role Overview:
We are looking for a proactive and results-driven Account Manager to join our team and manage a portfolio of Enterprise customers. This individual will play a key role in driving customer success, satisfaction, and growth while strengthening long-term partnerships. The ideal candidate will possess a strong understanding of our products and be able to align them with customers’ goals to maximize ROI.
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At Text.com, our mission is to empower businesses with outstanding communication solutions, and we’re looking for a Senior Key Account Manager to join our amazing team in Wrocław. If you love building strong relationships and driving customer success, this role is perfect for you! In this position, you'll manage a portfolio of our high-value Enterprise customers, utilizing our cutting-edge tools like LiveChat, ChatBot, HelpDesk, and KnowledgeBase to help clients achieve their goals. You will dive deep into customers' needs, helping them maximize the value of our solutions and ensuring smooth onboarding processes. With your consultative selling approach, you'll not only enhance customer experience but also identify upsell opportunities to contribute to their growth. Your expertise will shine as you lead complex sales cycles, collaborating with teams across the company to deliver seamless customer experiences. We believe in a customer-first culture at Text.com, and your role will be crucial in creating raving fans by understanding and advocating for their needs. If you are highly organized, thrive in fast-paced environments, and you have a passion for driving measurable results, we would love to hear from you! Join us in making a real impact and help our customers become part of the Text.com success story!
We, Texters... Target US market. Automate work. Build premium products. Fight for every inch. Keep it simple. Act at scale. Default to teamwork. Learn from mistakes. Call out bullshit. Take ownership. Are creative. We are over 250 individuals wh...
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