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Icelandic Speaking Customer Service for Telecommunications Department

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking an enthusiastic Icelandic Speaking Customer Service Representative to join the Telecommunications Department of a major client in the consumer services industry. In this role, you will act as a vital link between our client and their customers, providing exceptional support and solutions to enhance customer satisfaction. The ideal candidate will possess outstanding communication skills in both Icelandic and English, allowing for seamless interactions with customers. As part of our mission to connect the right talent with the right opportunities, you will have the chance to contribute to a dynamic team that is committed to delivering top-notch customer service in a fast-paced environment. If you are a problem-solver with a passion for helping others and are looking to make a difference in the telecommunications sector, this role could be the perfect fit for you. Join us in providing cutting-edge customer support and be part of a company that values innovation and excellence in service delivery.


Responsibilities

  • Provide exceptional customer service and support to clients via phone, email, and chat in the Icelandic language.
  • Resolve customer inquiries and issues related to telecommunications services efficiently and effectively.
  • Document and track customer interactions and issues in the customer management system.
  • Work collaboratively with team members and other departments to enhance customer satisfaction and product knowledge.
  • Assist customers with account management, billing inquiries, and service upgrades or changes.
  • Identify and escalate complex customer issues to senior team members or management when necessary.
  • Stay updated on product knowledge and industry trends to provide accurate information and recommendations to customers.
  • Fluency in Icelandic and English, both written and verbal, is essential.
  • Previous experience in a customer service role, preferably in the telecommunications industry.
  • Strong problem-solving skills and the ability to handle challenging situations with professionalism.
  • Excellent communication skills, with a focus on empathy and active listening.
  • Proficiency in using customer service software and digital communication tools.
  • Ability to work flexible hours, including evenings and weekends if needed.
  • A positive attitude and a genuine desire to help customers achieve their goals.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...

Average salary estimate

$24000 / YEARLY (est.)
min
max
$24000K
$24000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Icelandic Speaking Customer Service for Telecommunications Department, The House Of Mercier

The House of Mercier is thrilled to announce an exciting opportunity for an Icelandic Speaking Customer Service Representative in the Telecommunications Department of our esteemed client in the consumer services industry. If you’re someone who loves connecting with people and solving their problems, this role is right up your alley! You will be the backbone of our client's customer experience, providing stellar support via phone, email, and chat in Icelandic and English. Your mission? To ensure customers have the best experience possible with their telecommunications services. This means swiftly resolving inquiries and issues, managing customer accounts, and helping with billing queries. You’ll get to collaborate with an energetic team that’s as passionate about service excellence as you are. If you thrive in a fast-paced environment and enjoy continuous learning about products and customer trends, you’ll fit right in. Your positivity and proactive approach will shine through as you assist customers in achieving their goals. Plus, with fully paid training, performance bonuses, and a relocation package if needed, we’re here to support you every step of the way. So, if you’re ready to take your career to new heights with The House of Mercier, we can’t wait to meet you!

Frequently Asked Questions (FAQs) for Icelandic Speaking Customer Service for Telecommunications Department Role at The House Of Mercier
What are the responsibilities of the Icelandic Speaking Customer Service role at The House of Mercier?

As an Icelandic Speaking Customer Service Representative at The House of Mercier, you will be responsible for providing exceptional support to customers via phone, email, and chat. This role involves resolving inquiries about telecommunications services, managing customer accounts, and collaborating with team members to enhance customer satisfaction. Your duties will also include documenting customer interactions within our management system, assisting with billing inquiries, and staying informed about industry trends to provide accurate recommendations.

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What qualifications are needed for the Icelandic Speaking Customer Service Representative position at The House of Mercier?

To qualify for the Icelandic Speaking Customer Service Representative role with The House of Mercier, candidates must be fluent in both Icelandic and English. Previous experience in a customer service position is essential, preferably within the telecommunications sector. Strong communication skills, problem-solving abilities, and proficiency with customer service software are also crucial. A positive attitude and a genuine desire to assist customers will set you apart.

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Is training provided for the Icelandic Speaking Customer Service position at The House of Mercier?

Yes! The House of Mercier believes in equipping our employees with the tools they need for success. As an Icelandic Speaking Customer Service Representative, you will receive comprehensive training that is fully paid. This ensures you are well-prepared to deliver exceptional service and support in your role.

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What type of work environment can I expect as an Icelandic Speaking Customer Service Representative at The House of Mercier?

At The House of Mercier, we foster a dynamic and supportive work environment. As an Icelandic Speaking Customer Service Representative, you will be part of a collaborative team dedicated to achieving excellence in customer service. You'll interact with talented individuals who share a passion for helping others, and you’ll find that your contributions to customer satisfaction are recognized and valued.

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What benefits are offered to Icelandic Speaking Customer Service Representatives at The House of Mercier?

The benefits for Icelandic Speaking Customer Service Representatives at The House of Mercier are quite enticing! You will enjoy a competitive monthly salary, two extra salaries per year, fully paid training, and a relocation package covering flight, transfer, and hotel costs if applicable. There’s also a monthly performance bonus and private insurance to ensure your well-being.

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Common Interview Questions for Icelandic Speaking Customer Service for Telecommunications Department
Can you describe a time you resolved a challenging customer issue?

When answering this question, provide a specific example that outlines the situation, your actions, and the successful outcome. Emphasize your problem-solving skills, empathy, and commitment to customer satisfaction.

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How do you handle stress or pressure in a customer service environment?

Be honest about your methods for managing stress. Highlight techniques like time management, prioritizing tasks, and taking brief breaks when necessary to maintain productivity and composure.

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Why do you want to work as an Icelandic Speaking Customer Service Representative at The House of Mercier?

Show your enthusiasm for the role and company by mentioning your interest in the telecommunications field, commitment to customer support, and desire to be part of a forward-thinking company like The House of Mercier.

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What strategies do you use to ensure effective communication with customers?

Discuss the importance of active listening, empathy, and clear communication. Share specific techniques you use to confirm understanding and build rapport with customers.

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How do you stay updated on industry trends and product knowledge?

Mention your proactive approach to learning, such as following relevant news sources, attending webinars, or participating in training sessions to stay informed about the telecommunications industry.

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Can you give an example of how you upsold or cross-sold a product or service?

Provide an example that demonstrates your ability to identify customer needs and suggest additional services or products that enhance their experience while focusing on their satisfaction.

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What role does empathy play in customer service?

Explain that empathy is crucial in understanding customer concerns and building relationships. Provide an example of how showing empathy improved a customer's experience or resolved an issue.

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How would you approach a call from an upset customer?

Detail your calm demeanor, active listening skills, and steps you take to address the customer's issue while reassuring them of your commitment to helping them.

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What tools or software are you familiar with for customer service?

List any specific customer service tools you have experience with, explaining how you’ve used them to improve the customer experience or streamline processes.

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What motivates you to provide excellent customer service?

Identify personal motivations such as a passion for helping others, the satisfaction of solving problems, or the desire to contribute positively to a company’s reputation, emphasizing your commitment to the role.

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MATCH
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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 11, 2025

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