Icelandic Speaking Customer Service for Telecommunications Department

As an Icelandic Speaking Customer Service Representative at The House of Mercier, you will be responsible for providing exceptional support to customers via phone, email, and chat. This role involves resolving inquiries about telecommunications services, managing customer accounts, and collaborating with team members to enhance customer satisfaction. Your duties will also include documenting customer interactions within our management system, assisting with billing inquiries, and staying informed about industry trends to provide accurate recommendations.

To qualify for the Icelandic Speaking Customer Service Representative role with The House of Mercier, candidates must be fluent in both Icelandic and English. Previous experience in a customer service position is essential, preferably within the telecommunications sector. Strong communication skills, problem-solving abilities, and proficiency with customer service software are also crucial. A positive attitude and a genuine desire to assist customers will set you apart.

Yes! The House of Mercier believes in equipping our employees with the tools they need for success. As an Icelandic Speaking Customer Service Representative, you will receive comprehensive training that is fully paid. This ensures you are well-prepared to deliver exceptional service and support in your role.

At The House of Mercier, we foster a dynamic and supportive work environment. As an Icelandic Speaking Customer Service Representative, you will be part of a collaborative team dedicated to achieving excellence in customer service. You'll interact with talented individuals who share a passion for helping others, and you’ll find that your contributions to customer satisfaction are recognized and valued.

The benefits for Icelandic Speaking Customer Service Representatives at The House of Mercier are quite enticing! You will enjoy a competitive monthly salary, two extra salaries per year, fully paid training, and a relocation package covering flight, transfer, and hotel costs if applicable. There’s also a monthly performance bonus and private insurance to ensure your well-being.

When answering this question, provide a specific example that outlines the situation, your actions, and the successful outcome. Emphasize your problem-solving skills, empathy, and commitment to customer satisfaction.

Be honest about your methods for managing stress. Highlight techniques like time management, prioritizing tasks, and taking brief breaks when necessary to maintain productivity and composure.

Show your enthusiasm for the role and company by mentioning your interest in the telecommunications field, commitment to customer support, and desire to be part of a forward-thinking company like The House of Mercier.

Discuss the importance of active listening, empathy, and clear communication. Share specific techniques you use to confirm understanding and build rapport with customers.

Mention your proactive approach to learning, such as following relevant news sources, attending webinars, or participating in training sessions to stay informed about the telecommunications industry.

Provide an example that demonstrates your ability to identify customer needs and suggest additional services or products that enhance their experience while focusing on their satisfaction.

Explain that empathy is crucial in understanding customer concerns and building relationships. Provide an example of how showing empathy improved a customer's experience or resolved an issue.

Detail your calm demeanor, active listening skills, and steps you take to address the customer's issue while reassuring them of your commitment to helping them.

List any specific customer service tools you have experience with, explaining how you’ve used them to improve the customer experience or streamline processes.

Identify personal motivations such as a passion for helping others, the satisfaction of solving problems, or the desire to contribute positively to a company’s reputation, emphasizing your commitment to the role.