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Japanese Speaking Customer Service for Anti-Financial Crime Unit - job 1 of 2

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Japanese Speaking Customer Service Representative to join the Anti-Financial Crime Unit. In this role, you will be instrumental in helping our clients navigate the complexities of financial regulations and compliance. You will utilize your language skills to effectively communicate with Japanese-speaking clients, ensuring their concerns and queries are addressed promptly and accurately. As part of a dynamic team, you will play a crucial role in detecting and preventing financial crimes by providing exceptional customer service and support. This position offers the chance to work in a fast-paced environment where your contributions will directly impact the safety and security of financial transactions. If you are passionate about customer service, possess strong analytical skills, and want to make a difference in the fight against financial crime, this could be the perfect opportunity for you to grow your career with The House of Mercier.


Responsibilities

  • Serve as the primary contact for Japanese-speaking clients regarding anti-financial crime inquiries.
  • Handle customer service requests effectively and professionally through multiple channels.
  • Assist in identifying suspicious activities and reporting them according to compliance protocols.
  • Provide clients with detailed information about policies, procedures, and regulations relating to anti-financial crime.
  • Collaborate with team members to develop strategies for improving customer service and compliance processes.
  • Conduct follow-ups on client queries, ensuring timely resolution and exceptional service.
  • Maintain accurate records of customer interactions and document relevant information accurately.
  • Fluency in Japanese and English, both written and spoken.
  • Proven experience in customer service roles, preferably within financial services or regulatory environments.
  • Strong understanding of anti-financial crime regulations and compliance requirements.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients.
  • Analytical thinking and problem-solving skills to address complex client inquiries.
  • Proficient with computer systems and software, including CRM platforms and Microsoft Office.
  • Ability to work independently as well as part of a team in a fast-paced environment.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...

Average salary estimate

$27000 / YEARLY (est.)
min
max
$24000K
$30000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Japanese Speaking Customer Service for Anti-Financial Crime Unit, The House Of Mercier

The House of Mercier is on the lookout for a talented Japanese Speaking Customer Service Representative to join our dynamic Anti-Financial Crime Unit. If you’re someone who thrives in a fast-paced environment and is passionate about customer service, this role might just be perfect for you. In this pivotal position, you will help our Japanese-speaking clients navigate the intricacies of financial regulations and compliance while ensuring their concerns are addressed swiftly and accurately. Your fluency in both Japanese and English will be instrumental as you serve as the primary contact for inquiries related to anti-financial crime. Not only will you take on customer service requests through various channels, but you will also assist in identifying suspicious activities and follow compliance protocols. The responsibilities are diverse, ranging from providing detailed information about policies to analyzing client inquiries. You’ll get to collaborate with a team of professionals dedicated to enhancing customer service and compliance processes. At The House of Mercier, we offer a supportive environment where your contributions will directly influence the safety of financial transactions. Enjoy perks like a competitive salary, fully paid training, relocation package, and monthly performance bonuses. If you’re ready to make a significant impact in the fight against financial crime while advancing your career, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Japanese Speaking Customer Service for Anti-Financial Crime Unit Role at The House Of Mercier
What are the primary responsibilities of a Japanese Speaking Customer Service Representative at The House of Mercier?

As a Japanese Speaking Customer Service Representative at The House of Mercier, your primary responsibilities include being the go-to contact for Japanese-speaking clients, effectively handling inquiries related to anti-financial crime. You will assist in identifying suspicious activities, provide detailed information about regulations, maintain accurate customer interaction records, and collaborate with your team to enhance service strategies.

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What qualifications are required for the Japanese Speaking Customer Service role at The House of Mercier?

To qualify for the Japanese Speaking Customer Service position at The House of Mercier, candidates should be fluent in both Japanese and English, possess experience in customer service (especially in financial services), understand anti-financial crime regulations, and have strong analytical skills to manage complex inquiries. Excellent communication skills and the ability to work in a fast-paced environment are also essential.

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How does the Japanese Speaking Customer Service role contribute to combating financial crime at The House of Mercier?

The Japanese Speaking Customer Service Representative plays a crucial role in combating financial crime at The House of Mercier by serving as the front line of support for clients. By effectively handling inquiries and identifying suspicious activities, you help mitigate risks and ensure compliance with financial regulations. Your interactions not only educate clients but also contribute to the overall integrity of financial transactions.

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What is the typical salary and benefits for a Japanese Speaking Customer Service Representative at The House of Mercier?

The typical salary for a Japanese Speaking Customer Service Representative at The House of Mercier is competitive, and the role includes additional benefits such as two extra salaries per year, fully paid training, a relocation package covering flight, transfer, and hotel, a monthly performance bonus, and private insurance. These benefits underscore our commitment to supporting our employees and their careers.

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What kind of training will a Japanese Speaking Customer Service Representative receive at The House of Mercier?

At The House of Mercier, training for a Japanese Speaking Customer Service Representative is fully funded and comprehensive. New hires will receive training focused on customer service excellence, anti-financial crime regulations, compliance procedures, and the technical skills needed to utilize CRM platforms and other software relevant to the role. This investment ensures that you are well-prepared to excel in your responsibilities.

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Common Interview Questions for Japanese Speaking Customer Service for Anti-Financial Crime Unit
What experience do you have in customer service that would be relevant to the Japanese Speaking Customer Service Representative role?

When answering this question, highlight your previous roles in customer service, especially those where you used your Japanese language skills. Specific examples of how you successfully resolved client inquiries or supported compliance can strengthen your response.

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How do you handle difficult clients, particularly in high-stress situations?

Describe your techniques for managing difficult clients, focusing on active listening, empathy, and finding resolutions. Providing an example where you turned a challenging situation into a positive experience can demonstrate your skills effectively.

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What do you understand about anti-financial crime regulations?

Articulate your knowledge about anti-financial crime regulations, discussing relevant laws or standards. If applicable, share any previous experiences where you applied these regulations in a customer service context.

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Can you provide an example of a time you identified suspicious activity or issues?

When posed with this question, share a specific incident where you took action to identify or report suspicious behavior. Stress your analytical skills and adherence to compliance protocols to showcase your suitability for the role.

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How would you ensure clear communication with Japanese-speaking clients?

Discuss your strategies for effective communication, such as using clear language, checking for understanding, and summarizing important points. This demonstrates your commitment to customer service excellence.

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What tools or software are you familiar with that could help in this role?

Mention your experience with CRM systems and Microsoft Office products, explaining how they have helped you manage customer interactions efficiently. If you have familiarity with specific anti-financial crime tools, include that as well.

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How do you prioritize tasks when handling multiple client inquiries?

Explain your process for prioritization, perhaps using a method such as assessing urgency and importance. Providing an example can effectively illustrate your capability to manage time and tasks under pressure.

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What motivates you to work in customer service, especially in the financial sector?

Share your passion for helping others and your interest in the financial sector. Discuss how contributing to anti-financial crime makes your work more meaningful, which can resonate well with interviewers.

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Describe a situation in which you successfully collaborated with team members.

Provide a specific example where your collaboration led to positive outcomes. Highlight the importance of teamwork in achieving customer satisfaction and compliance goals to underscore your fit for the role.

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Why do you want to work for The House of Mercier?

Research the company and express your admiration for its mission and values. Discuss how the role aligns with your career goals and how you can contribute to The House of Mercier’s success in combating financial crime.

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MATCH
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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 11, 2025

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