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Online Chat Support Agent - Work remote worldwide, no experience needed. image - Rise Careers
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Online Chat Support Agent - Work remote worldwide, no experience needed. - job 3 of 3

The House of Mercier, a leading recruitment agency, is excited to announce an opening for the role of Online Chat Support Agent. This is a remarkable opportunity for anyone looking to dive into the world of customer support without the need for prior experience. In this role, you will connect with customers worldwide, assisting them through live chat interactions. Your primary responsibility will be to provide timely and accurate responses to customer inquiries, ensuring that they have a positive and satisfactory experience. This remote position offers the flexibility to work from anywhere, making it perfect for those seeking a work-from-home opportunity. At The House of Mercier, we value diversity and are committed to creating a welcoming environment for all team members. If you have a friendly demeanor, a passion for helping others, and are ready to embark on a new career journey, we encourage you to apply!


Responsibilities

  • Provide exceptional customer service through live chat support.
  • Respond promptly to customer inquiries and provide solutions.
  • Maintain a friendly and professional tone in all communications.
  • Record and track customer interactions for follow-up and quality assurance.
  • Work collaboratively with team members to enhance the customer experience.
  • Assist in addressing and troubleshooting customer issues.
  • Promote additional services or products when appropriate.
  • No experience necessary; we welcome enthusiastic applicants willing to learn.
  • Excellent written communication skills in English are essential.
  • Ability to work independently and manage your schedule effectively.
  • Familiarity with computers and basic chat software is beneficial.
  • A positive attitude and a strong desire to assist customers.
  • Willingness to learn new tools and technologies.
  • A reliable internet connection and a comfortable workspace to facilitate remote work.
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home
  • Free Food & Snacks
  • Wellness Resources
  • Stock Option Plan
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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
December 27, 2024

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