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Polish Speaking Customer Service for Online Travel Department

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Polish Speaking Customer Service Representative for our Online Travel Department. In this role, you will play a pivotal part in delivering exceptional customer experiences to our Polish-speaking clientele. You will be the first point of contact for customers, providing them with assistance regarding their travel inquiries and ensuring they receive timely and accurate information. This position requires an individual who is not only fluent in Polish but also has excellent communication skills in English, as you will be collaborating with diverse teams to resolve customer issues. We pride ourselves on fostering a culture of continuous improvement and professional growth, providing opportunities for employees to advance their careers while contributing to the success of our clients. If you are passionate about travel, have a knack for problem-solving, and enjoy working in a dynamic environment, this could be the perfect opportunity for you to join The House of Mercier in making a difference in the travel experiences of our customers.


Responsibilities

  • Provide exceptional customer support to Polish-speaking clients in the online travel department.
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Assist customers with their travel bookings, changes, and cancellations.
  • Resolve any issues or complaints faced by customers effectively and efficiently.
  • Maintain thorough knowledge of travel products and services to provide accurate information to clients.
  • Document customer interactions and maintain accurate records in the customer management system.
  • Collaborate with other departments to ensure customer satisfaction and service excellence.
  • Fluency in Polish and English, both written and spoken.
  • Proven experience in a customer service role, preferably within the travel industry.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced and dynamic environment.
  • Excellent problem-solving abilities and attention to detail.
  • Proficient in using customer service software and tools.
  • Flexibility to work varying shifts, including weekends and holidays.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...

Average salary estimate

$27000 / YEARLY (est.)
min
max
$24000K
$30000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Polish Speaking Customer Service for Online Travel Department, The House Of Mercier

Are you passionate about travel and fluent in Polish? The House of Mercier is looking for a Polish Speaking Customer Service Representative for our Online Travel Department! In this exciting role, you will be the first point of contact for our valued Polish-speaking clients, helping them navigate their travel needs with finesse. You’ll assist customers with inquiries about bookings, changes, and cancellations, ensuring they receive timely and accurate information. Your communication skills in both Polish and English will be key, as you’ll work with diverse teams to resolve any issues that arise efficiently. At The House of Mercier, we believe in fostering professional growth and continuous improvement, and we're dedicated to creating an environment where you can thrive. If you love problem-solving and are eager to make a difference in our customers' travel experiences, this could be your perfect opportunity. Join us and enjoy fully paid training, a relocation package that covers your flight, transfer, and hotel, along with monthly bonuses and private insurance to ensure you’re well taken care of. Let’s embark on this journey together and redefine the way our customers experience travel!

Frequently Asked Questions (FAQs) for Polish Speaking Customer Service for Online Travel Department Role at The House Of Mercier
What are the responsibilities of a Polish Speaking Customer Service Representative at The House of Mercier?

As a Polish Speaking Customer Service Representative at The House of Mercier, your primary responsibilities include providing exceptional customer support to our Polish-speaking clients in the online travel department. You'll be assisting customers with travel inquiries, bookings, cancellations, and resolving any issues they may face. You'll also be maintaining a thorough knowledge of our travel products and services, documenting interactions, and collaborating with other departments to ensure customer satisfaction.

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What qualifications are needed for the Polish Speaking Customer Service role at The House of Mercier?

To excel as a Polish Speaking Customer Service Representative at The House of Mercier, you should be fluent in both Polish and English, possess proven experience in a customer service role, ideally within the travel industry. Strong communication skills, a knack for problem-solving, and the ability to thrive in a dynamic environment are also key qualifications needed for this position.

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Is prior experience in the travel industry required for the Polish Speaking Customer Service position at The House of Mercier?

While proven customer service experience is essential for the Polish Speaking Customer Service Representative role at The House of Mercier, prior experience specifically in the travel industry is preferred. This background can help you understand customer needs and assist them more effectively. However, we value customer service expertise and transferable skills.

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What kind of training can a new employee expect when joining The House of Mercier as a Polish Speaking Customer Service Representative?

When you join The House of Mercier as a Polish Speaking Customer Service Representative, you can expect fully paid training that prepares you for your role effectively. This training will cover the necessary tools, customer service platforms you'll use, and comprehensive knowledge about our travel products and services.

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What are the benefits of working as a Polish Speaking Customer Service Representative at The House of Mercier?

Working as a Polish Speaking Customer Service Representative at The House of Mercier comes with several amazing benefits. You will receive two extra salaries per year, monthly performance bonuses, and fully paid relocation packages that include flights, transfers, and hotel accommodations. Additionally, you will have access to private insurance to ensure your health and wellbeing.

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Common Interview Questions for Polish Speaking Customer Service for Online Travel Department
How do you handle difficult customer inquiries as a Polish Speaking Customer Service Representative?

In handling difficult customer inquiries, I focus on listening carefully to their concerns, showing empathy, and ensuring I fully understand the issue before offering solutions. I strive to remain calm and professional, actively involving them in finding a resolution. It's essential to keep a positive attitude and ensure the customer feels valued throughout the process.

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What do you consider the most important skills for a Polish Speaking Customer Service Representative?

The most important skills for a Polish Speaking Customer Service Representative are excellent communication abilities in both Polish and English, strong problem-solving skills, and an ability to remain calm under pressure. Additionally, being adaptable and being familiar with various customer service tools is crucial for efficiently managing inquiries.

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Can you give an example of how you solved a customer's complaint?

Absolutely! In a previous role, a customer was upset due to a booking error. After listening to their concerns, I quickly verified their details, apologized for the misunderstanding, and offered them a suitable alternative at no extra cost. I made sure to follow up afterward to ensure their satisfaction, which helped turn a negative experience into a positive one.

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Why do you want to work in the travel industry as a Polish Speaking Customer Service Representative?

I'm passionate about travel and believe it enriches lives by creating lasting memories. As a Polish Speaking Customer Service Representative, I see a great opportunity to combine my love for travel with my skills in customer service to help others have fantastic experiences. I enjoy assisting customers and believe that I can create a positive impact in their travel journeys.

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How do you prioritize multiple tasks when dealing with customer inquiries?

When faced with multiple tasks, I prioritize them by assessing their urgency and impact on customer satisfaction. I often use a task management tool to keep organized and focus on high-priority inquiries first, ensuring that I maintain a balance to uphold quality service while managing time efficiently.

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What do you think is the key to providing excellent customer service?

The key to providing excellent customer service is empathy. Understanding the customer's feelings, needs, and perspective allows me to address their concerns effectively. It's about building relationships and ensuring that customers feel valued and supported every step of the way.

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How would you handle a situation where a customer is angry about a mistake in their booking?

In situations where a customer is angry about a booking mistake, I would first remain calm and listen actively to their concerns. Acknowledging their frustration is important, followed by taking responsibility and working swiftly to rectify the mistake. Offering them options and reassurance that I will resolve the issue helps rebuild their trust.

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What do you think about working in a team environment?

I thrive in a team environment! Collaboration allows for the sharing of diverse perspectives and ideas, which can enhance problem-solving abilities. Working together can lead to more effective outcomes and a supportive atmosphere, which ultimately benefits customer service efforts.

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How do you ensure you stay knowledgeable about our travel products and services?

To stay knowledgeable about our travel products and services, I consistently seek out training sessions, participate in workshops, and actively review updates and feedback from customers. Engaging with colleagues in discussions also helps share insights and best practices. Continuous learning is crucial in this fast-paced industry.

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What would you do if you did not know the answer to a customer's question?

If I don’t know the answer to a customer’s question, I would be honest and inform them that I need to find the correct information. I would take the initiative to research the query or consult with colleagues to ensure I provide an accurate response. Following up with the customer to share the information demonstrates my commitment to their service.

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DATE POSTED
March 11, 2025

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