Director of Engineering - Fulfillment & Delivery

As the Director of Engineering - Fulfillment & Delivery at Toast, you will be responsible for leading and managing multiple R&D teams that focus on developing products enhancing kitchen production and delivery processes. You will recruit and motivate high-performing teams, collaborate with Product Management and UX leaders to outline strategic objectives, and make data-driven decisions to achieve customer-focused results. The role emphasizes not just oversight but mentorship, ensuring team members are empowered to succeed.

Applicants for the Director of Engineering - Fulfillment & Delivery position at Toast should have a proven track record in delivering widely-used products and developing diverse, high-performance teams. A strong technical foundation is essential to guide your team’s decisions. Additionally, deep collaboration with PM and UX partners is critical, as is the ability to make evidence-based decisions that drive team and project success.

The Director of Engineering - Fulfillment & Delivery at Toast plays a crucial role in influencing team performance by recruiting, coaching, and motivating a talented set of individuals. By setting strategic objectives and establishing a culture of accountability, you will ensure that team members have clarity in their roles, fostering a collaborative environment conducive to innovation and efficiency in product development and delivery.

Toast’s commitment to diversity and inclusion is a core aspect of the Director of Engineering - Fulfillment & Delivery role. You will be expected to promote inclusive practices within your teams and the broader organization, ensuring that diverse perspectives are valued and integrated into product design and company processes. This commitment is believed to enhance creativity and leads to superior outcomes for the company and its customers.

Toast offers a competitive total rewards package for the Director of Engineering - Fulfillment & Delivery role, which includes a base salary ranging from $212,000 to $339,000, along with potential performance bonuses, equity options, and comprehensive benefits. This approach ensures that we attract and retain the best talent in the industry while supporting the diverse needs of our employees.

To effectively prioritize tasks, I assess the urgency and impact of each project, aligning them with our strategic objectives. By involving team members in decision-making, I ensure that we remain adaptable and on track to meet deadlines while promoting a culture of accountability.

I have extensive experience collaborating with cross-functional teams, including Product Management and UX, to develop cohesive strategies that ensure successful product launches. This collaboration not only fosters a shared understanding but also drives innovation within the team.

I utilize regular one-on-ones, feedback sessions, and team-building exercises to inspire and motivate my teams. By focusing on individual strengths and aligning team goals with personal development, I empower team members to reach their full potential.

Successful delivery hinges on clear communication, setting realistic timelines, and regular progress monitoring. I implement agile methodologies that allow for iterative development and flexibility, ensuring that we adapt to challenges while remaining focused on the end goal.

My approach involves collecting relevant data and analyzing it in the context of our strategic goals. I encourage team discussions around our findings to foster a data-driven culture where decisions are made transparently, ensuring that we prioritize what truly matters to our customers.

One challenging situation involved a conflict within a cross-functional team over priorities. I facilitated discussions to identify underlying concerns and encouraged an open dialogue, which led to a restructuring of our priorities and improved collaboration moving forward.

I believe in a continuous feedback approach rather than just annual reviews. Regular feedback sessions allow team members to discuss their goals, achievements, and areas for improvement, promoting a growth mindset and facilitating professional development.

To build inclusive teams, I foster an environment of respect and openness, actively encouraging diverse opinions and voices. I also ensure that hiring practices reflect our commitment to diversity and continuously assess and reinvent our processes to maintain inclusivity.

I track project success by setting clear, measurable KPIs aligned with business objectives. Regular check-ins, stakeholder feedback, and retrospective meetings help us learn from each project and refine our processes continuously.

I'm motivated by the dynamic nature of the fulfillment and delivery space and the significant impact our technologies have on customer experience and restaurant efficiency. The challenge of solving complex logistical problems while paving the way for innovation keeps me engaged and passionate about this industry.