People Operations Advisor

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. 

Great journeys start with Trainline 🚄 

Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, and affordable as it should be. 

Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh, Berlin, Madrid, and Brussels. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.

At Trainline, the People Team is central to supporting the company’s ambition and growth plans.

We are looking for a People Operations advisor to join our UK People Operations team. Reporting into our UK People Operations Team Manager, you’ll work on all things HR and be responsible for supporting employees across the business and helping to make Trainline a great place to work. You’ll provide high quality support in relation to both core HR processes and ad-hoc projects and quickly become an integral part of the team and wider business.

If you’re successful in your application, you’ll be joining an enthused and high performing team, one which prides itself on providing stellar service at every stage of the employee life cycle, from on-boarding to off-boarding and everything in between.

Responsibilities

• Maintaining the records held in our HRIS (HiBob) ensuring accuracy and integrity at all times.
• Working with your colleagues in the People Ops team to monitor our People Mailbox providing Trainliners with a professional level of assistance and support around HR process and policy, within our internal SLA time frames.
• Providing Trainliners with accurate and consistent support with regards to our policies, practices, and processes.
• Supporting the running and processing of Trainlines monthly UK payroll.
• Supporting People BPs to manage our Absence, Performance Management, Salary Review, Learning & Development, and Employee Engagement processes.
• Supporting Trainline’s onboarding and induction process including liaising with our Pre-Boarders and Recruiters to ensure that all Background and Right to Work checks are completed in a timely manner.
• Working closely with our Accounts Payable team to handle and process invoices and POs.
• Developing and working with weekly/monthly reports to ensure that our people data is consistent and accurate.
• Improving, reviewing, and implementing People policies and procedures.
• Supporting in People team projects to improve the employee experience and People team processes.

Based on the sensitive nature of the role, it’s important that you bring the appropriate degree of discretion and empathy in the way you operate. To this end, you’ll be responsible for identifying escalation points and making sure that any issues are managed appropriately and are dealt with efficiently. Furthermore, being heavily involved in all our HR processes means that you’ll be ideally placed to contribute towards the development of new solutions that further enhance the quality, competence and effectiveness of our current offering.

• Understanding of HR best practices and current regulations.
• Experience in processing payroll, a working knowledge of payroll processes and calculations, with a basic understanding in UK tax legislation.
• Strong knowledge of the hiring process and Right to Work/VISA legislation.
• Excellent judgment and problem-solving skills.
• Excellent attention to detail.
• Excellent verbal and written communication skills.
• Strong organisational and time management skills.
• Proficiency in MS Office suite; Word, Excel, PowerPoint etc.

We're looking for a team player with a ‘roll your sleeves up’ attitude. A self-starter with a helpful, people-orientated demeanour and a high degree of integrity and confidentiality, someone itching expand upon their HR and payroll experience. Super-strong organisation and interpersonal skills are essential, and you’ll also bring the ability to work at pace and with agility.

An HR qualification isn’t necessary - as long as you can demonstrate your interest in HR and show a comprehensive understanding of HR processes and policies, we’ll provide you with the necessary professional development to make you an HR superhero.

This is fantastic opportunity for someone who is passionate about HR, keen to work in a fast-moving, forward-thinking technology business, and looking to develop their career.

This is a role based in the UK but as we also support offices in France, Spain and Italy so experience of working with employees in these countries would be helpful but is not essential.

Why should you jump on board? 

We pay special attention to learning and development and organise quarterly company learning days as well as offering a learning budget that can be put towards resources of your choice. We will cover the costs of your professional subscriptions and give you access to our very own learning platform. 

At Trainline, we care about the wellness of our employees. We host puppy therapy sessions, in-office yoga and run Mental Health First Aider training courses as well as having an Employee Assistance Program as one of our many company benefits.  

We regularly throw fun social events such as pub quizzes, karaoke nights and our large-scale Summer and Winter Festivals every year. Additionally, we love hosting meetups in our amazing event spaces and having the opportunity to support internal and external community groups.  

We also hold companywide hackathons and our annual Trainline Tech Summit, which provides Trainliners with an opportunity to stand up and share their story, learnings, or new skills with their colleagues in a safe environment. 

Our flexi-first approach

We believe in the importance of a healthy work-life balance and the value of a flexible workforce. Our flexi-first approach outlines our commitment to a hybrid way of working and our expectations of Trainliners. A key part of what makes Trainline special is our people and the value we get from the buzz and energy of our workplaces, and that’s why we’re proud to offer the best of both worlds. In practice this means in–office attendance at least 40% of the time over a 12-week period for all Trainliners. These in-office days are typically team led to help us connect, collaborate and create together.  

Our Values 

• Think Big - We're building the future of rail 

• Own It - We care about every customer, partner and journey 

• Do Good - We make a positive impact 

• Travel Together - We're one team 

Interested in finding out more about what it's like to work at Trainline? Why not check out what our employees say about us on Glassdoor? You can also find out more information by following us on LinkedIn or our 'Life at Trainline' Instagram account.  

We value open expression at Trainline, we believe it’s the diversity of experience, backgrounds and perspectives of our employees that makes us who we are. We encourage everybody to play a part in changing the way people travel across the world.