Job details

Service Manager

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A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Location

Trek Store Stafford

Summary

Job Description

As Service Manager, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.

You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues.

You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.

This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.

What you’ll bring to the team

A positive, pitch-right-in attitude and motivation to help every customer find what they need
Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
Great leadership skills and the ability to motivate and develop future leaders
Ability to plan effectively and stay a step ahead of your shop’s needs
3+ years of bicycle service center experience
A commitment to delivering the best possible experience for every customer
An active learning engine and willingness to attend Trek Service classes in Waterloo, WI
Proactive approach to staying up to date on industry changes and trends

Compensation Range

Hourly Rate $0.00 - $0.00

Trek Benefits

•   Flexible and fun company culture
•   Competitive health care
•   PPO & HDHP medical plan options, Dental insurance, Vision insurance
•   Flexible Spending Accounts (FSA)
•   Free life insurance & optional term life insurance
•   Competitive vacation package
•   401(k) with match and Employee Stock Ownership Plans (ESOP)
•   12 weeks of maternity leave with 100% pay
•   Paid company holidays
•   Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
•   Employee discounts on all product
•   Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish

What You Should Know About Service Manager, Trek Bikes

At Trek, we believe in creating an exceptional workplace where employees thrive, and as the Service Manager at Trek Store Stafford, you will play a crucial role in that mission! In this dynamic position, you will lead the operations of our busy Service Center, ensuring a seamless integration of sales and service experiences for our valued customers. Your responsibilities will include managing workflow, staffing mechanics, and tracking key performance indicators (KPIs) for an optimal customer experience. With your strong communication skills and leadership abilities, you’ll motivate your team and deliver Trek’s renowned hospitality. As the go-to service advisor, you’ll engage with customers to recommend timely services, manage service costs efficiently, and maintain an organized department. Your positive attitude will shine through, especially on those busy days, and your commitment to learning will keep you at the forefront of industry trends. If you have over three years of bicycle service center experience and are ready to take on the challenge of developing future leaders while ensuring our customers leave with smiles, Trek Store Stafford is the perfect place for you to grow and succeed!

Frequently Asked Questions (FAQs) for Service Manager Role at Trek Bikes

What responsibilities does a Service Manager have at Trek Store Stafford?

The Service Manager at Trek Store Stafford is responsible for leading the Service Center operations, managing workflow, staffing mechanics, and ensuring KPIs are met. This includes communication with customers, training team members, managing service costs, and ensuring a clean and efficient operation to deliver the best customer experience.