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AVP, Regional Director - job 4 of 4

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description

Owns and manages a complex subregion territory and team and is responsible for achieving profit and growth goals. Provides leadership, development and coaching to the Territory Management team responsible for managing an assigned portfolio of insurance products, services & agency programs. Accountable for agency management, results, profitability, growth for assigned agencies, talent development, collaboration with internal partners, and overall execution of business strategies. Effectively collaborates with and influences internal business partners to manage state regulatory, judicial and CAT complexities in order to achieve profit and growth goals. Line of business emphasis on business lines, working across a wide breadth of commercial products, coverages and market appetite. Works closely with DSO, UW & GRS to drive flow of smaller account business, build, and execute growth and profit strategies and to secure key accounts, managing account pipeline end-to-end.

    Responsibilities
    • Responsible for achieving the key financial targets including rate adequacy, written premium, profitability, new business, retention.
    • Manages the execution of annual agency management process and overall territory strategy to drive profitable premium growth.
    • Leads Senior Territory Manager team to optimize agency footprint including agency plant expansion, agency engagement/rehab and terminations.
    • Develops strategies and drives execution of key initiatives to ensure effective agency partnerships in order to attract, develop, and retain profitable business and manage agency performance through frequent agency interactions.
    • Identifies and assesses potential risks including service levels, business quality, pricing and market conditions in order to develop resolutions to ensure agency satisfaction and financial results achievement.
    • Inspires, coaches and develops team to ensure deep engagement and needed skills and capabilities to achieve sub-region goals.
    • Collaborates with regional marketing team to deliver effective internal and external communications and marketing programs.
    • Leverages portfolio-level data and analysis to address business trends at the macro level. Partners and collaborates with systems, raters, and Insights teams to drive and maximize flow of business.
    • Maintains an understanding of the competitive landscape and coordinates resources to make the changes necessary to meet marketing, pricing and customer needs. Maintains local legislative awareness with a strong working knowledge of key and current judicial rulings, legal issues and lobbying efforts. 1
    • Leverages agency compensation programs, including Agency Profit Sharing process, compensation communication, reporting, tracking and best practices to leverage programs. 1

    Qualifications

    • Undergraduate degree in business or related field or equivalent training required
    • MBA, CIC and/or institute designation preferred
    • Minimum 10 years of progressively more responsible related work experience in a field distribution environment
    • Proven success in building internal and external partnerships, improving team and individual performance
    • Demonstrates strong business acumen and understanding of agency business, solid track record of achieving results, project management, negotiation, and problem-solving skills

    About Us

    As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/BenefitsLiberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.Fair Chance Notices

    • California
    • Los Angeles Incorporated
    • Los Angeles Unincorporated
    • Philadelphia
    • San Francisco
    What You Should Know About AVP, Regional Director, UNAVAILABLE

    Join Liberty Mutual as an AVP, Regional Director in Indianapolis, where you will take charge of a complex subregion territory and lead a dedicated team towards achieving profit and growth goals. Your role is all about developing strategies, fostering collaboration, and driving results in a field distribution environment. As an AVP, Regional Director, you'll manage a portfolio of insurance products and programs, ensuring that our agency partners thrive while contributing to the overall business strategy. You'll inspire a team of Senior Territory Managers to optimize our agency network, facilitating agency expansions and ensuring that we not only meet but exceed financial targets like profitability and retention. By leveraging data and market insights, you'll identify opportunities for growth and share best practices with your colleagues. Your strong business acumen will allow you to navigate complexities in the regulatory and market landscape, leading to informed decision-making. At Liberty Mutual, we pride ourselves on our inclusive environment that supports your career development and personal well-being. So if you’re ready to make a real impact while joining a purpose-driven organization, we want to hear from you!

    Frequently Asked Questions (FAQs) for AVP, Regional Director Role at UNAVAILABLE
    What are the primary responsibilities of the AVP, Regional Director at Liberty Mutual?

    The AVP, Regional Director at Liberty Mutual is responsible for managing a complex subregion territory, achieving profit and growth goals, leading a Territory Management team, optimizing agency performance, and executing business strategies. This role also involves developing agency partnerships, driving key initiatives, and ensuring effective communication with internal and external stakeholders.

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    What qualifications are needed for the AVP, Regional Director position at Liberty Mutual?

    To qualify for the AVP, Regional Director position at Liberty Mutual, you should have an undergraduate degree in business or a related field, with an MBA or relevant designations like CIC preferred. You will also need at least 10 years of progressively responsible experience in a distribution environment, demonstrating strong business acumen and partnership-building skills.

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    How does the AVP, Regional Director role contribute to Liberty Mutual's growth?

    The AVP, Regional Director role at Liberty Mutual contributes to organizational growth by implementing strategies that drive profitable premium growth, managing agency performance, and building strong relationships with internal partners. The role focuses on enhancing team performance, ensuring market engagement, and adapting to competitive trends to secure key accounts.

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    What kind of experience is essential for becoming an AVP, Regional Director at Liberty Mutual?

    Essential experience for the AVP, Regional Director role includes a minimum of 10 years in a field distribution environment, proven success in building partnerships, and a strong track record in achieving business results. Experience in negotiation, project management, and problem-solving are also crucial for effectively leading a team and driving strategy.

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    What is Liberty Mutual's approach to diversity in the AVP, Regional Director role?

    Liberty Mutual's approach to diversity encompasses creating an inclusive workplace where all employees, including those in the AVP, Regional Director role, can thrive. They are committed to fostering a culture of belonging through their Employee Resource Groups (ERGs) and by providing numerous opportunities for continuous learning and development.

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    Common Interview Questions for AVP, Regional Director
    Can you describe your experience in leadership and how it relates to the AVP, Regional Director position?

    It's important to provide specific examples of leadership roles you've held, demonstrating how you've driven team success and fostered motivation. Discuss any coaching or developmental initiatives you've led, focusing on outcomes that directly relate to increasing agency performance and profitability.

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    How would you handle a situation where an agency is underperforming?

    Discussing your approach to underperformance requires outlining a strategic plan that includes assessing the situation, understanding underlying factors, and initiating constructive conversations with the agency. Highlight the importance of collaboration and ongoing dialogue to implement tailored strategies aimed at improving results.

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    What strategies would you employ to drive profitable growth in your territory?

    Articulate a blend of quantitative and qualitative strategies, such as leveraging data analytics to identify trends, optimizing agency relationships, and enhancing service offerings. Discuss the role of collaboration with marketing and underwriting teams to identify and execute growth opportunities effectively.

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    How do you ensure alignment between internal and external stakeholders as an AVP, Regional Director?

    Explain your communication strategy emphasizing transparency, consistency, and tailored messaging. Highlight your experience in fostering collaboration, understanding stakeholder needs, and establishing regular check-ins to keep everyone aligned and informed about strategic objectives.

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    What metrics do you consider crucial when evaluating agency performance?

    Discuss key performance indicators such as profitability ratios, retention rates, and new business acquisition metrics. Explain how you prioritize these metrics and the strategies you use to track and analyze performance during reviews.

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    How would you approach the negotiation process with an agency?

    Discuss your negotiation philosophy, focusing on building relationships and understanding agency needs. Share past negotiation experiences, emphasizing preparation, active listening, and the ability to find win-win solutions that align with organizational goals.

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    Can you provide an example of a successful project management experience relevant to the AVP role?

    Choose a specific project that required cross-functional collaboration and highlight your role in planning, execution, and outcome measurement. Emphasize your ability to navigate challenges and adapt strategies to ensure project success and alignment with business goals.

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    Describe how you stay updated with industry trends and changes.

    Share your commitment to continuous learning through industry publications, networking with peers, attending conferences, and participating in professional organizations. Highlight specific resources you use to stay informed about regulatory changes, market adjustments, and competitive dynamics.

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    What is your approach to team development and coaching?

    Describe your philosophy of coaching, focusing on mentoring and inspiring team members. Discuss the importance of setting goals, providing constructive feedback, and offering development opportunities that facilitate both individual and team growth.

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    How would you handle conflicts within your team or with agencies?

    Explain your conflict resolution strategy that prioritizes open communication and mediation. Discuss specific instances where you've successfully resolved conflicts by understanding multiple perspectives and developing collaborative solutions.

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    SENIORITY LEVEL REQUIREMENT
    TEAM SIZE
    No info
    HQ LOCATION
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    EMPLOYMENT TYPE
    Full-time, on-site
    DATE POSTED
    April 18, 2025

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