Customer Service Specialist - job 1 of 2

As a Customer Service Specialist at Bio-Rad, your responsibilities include checking the validity of commercial agreements, maintaining the EMEA database of customer contracts, and supporting sales and customer service teams in preparing commercial offers. You will also help develop SOPs aligned with Bio-Rad guidelines and conduct monthly reviews of long-term agreements while ensuring compliance with SOX regulations.

To be considered for the Customer Service Specialist role at Bio-Rad, you should hold a Master's degree in management, sales, or finance, complemented by 3 to 5 years of professional experience, preferably in sales or business development. Strong analytical skills, proficiency in Excel, SAP, and Salesforce, along with fluent communication in German and English, are also essential.

Having a solid background in sales, marketing, or business development will be beneficial for a Customer Service Specialist at Bio-Rad. Additionally, experience with data management and analysis, as well as strong problem-solving skills, will enable you to thrive in this dynamic role.

Bio-Rad is committed to enriching the growth of its employees. As a Customer Service Specialist, you will have opportunities for extensive learning and development. The company conducts annual performance reviews to ensure your career path aligns with your ambitions, and offers a versatile range of benefits that cater to your personal and professional growth.

Working at Bio-Rad as a Customer Service Specialist means being part of a collaborative and inclusive culture. The company recently was recognized as a Best Place to Work, which reflects its focus on employee well-being and empowerment. Expect to engage with diverse teams and enjoy trust-based working models that promote flexibility.

When answering this question, focus on specific examples from your previous roles where you reviewed or managed commercial agreements. Mention any compliance measures you adhered to and how you ensured accuracy and validity in these documents.

Be prepared to discuss your level of proficiency with these tools, perhaps citing specific projects or tasks where you've used them effectively. Highlight any advanced function knowledge or how you've utilized these programs to improve efficiency in your work environment.

Provide examples of past experiences where you successfully met tight deadlines. Discuss your approach to prioritizing tasks, managing time effectively, and remaining organized to deliver your work on schedule.

Use a specific example to illustrate your analytical abilities. Focus on the data you were analyzing, the decision that was made, and the outcome of that decision. This will showcase your critical thinking and problem-solving skills relevant to the Customer Service Specialist role.

Discuss specific communication strategies you have employed, such as regular check-ins, utilizing collaboration tools, or setting up team meetings for open discussions. Emphasize the importance of clear communication in fostering teamwork and achieving goals.

Share a relevant experience where you created or implemented an SOP. Talk about how you ensured team members understood the procedure and any training methods you utilized, such as hands-on demonstrations or documentation.

Share your passion for helping others and how it drives your work ethic. You can talk about how customer satisfaction impacts your motivation and how you take pride in resolving issues effectively.

Provide a specific example where you dealt with a difficult customer. Highlight your problem-solving approach, communication skills, and ultimately how you turned the situation around to ensure customer satisfaction.

Explain your methods for checking and verifying your work, such as double-checking documents and utilizing feedback from peers. It's important to emphasize the value you place on precision, especially in handling commercial agreements.

Discuss your approach to staying flexible and open-minded in the face of change. Provide examples of how you have successfully adapted in previous roles and the steps you took to familiarize yourself with new processes or tools.