M365 Administrator - job 1 of 3

As an M365 Administrator at Upwork, your main responsibilities include providing technical support and advice related to Microsoft 365 subscriptions. You'll respond to customer inquiries through chats and phone calls, assisting them with questions about M365 tools, domain registration, and Office installations. Your role is vital in helping customers fully utilize their subscriptions during the trial phase and ensuring they transition smoothly to a paid plan.

To apply for the M365 Administrator position at Upwork, candidates should have advisory or technical implementation experience in a Microsoft 365 environment. Strong consultative skills and knowledge of M365’s technical architecture are essential. While certifications like MVPs, MCTs, MCSAs, and MCSEs are preferred, they are not mandatory. Familiarity with RAVE is a plus. Additionally, candidates need to meet specific device requirements for security purposes.

When applying for the M365 Administrator role at Upwork, you must have a computer that is not connected to another company's domain and meets several technical standards. This includes running Windows 10 Pro with the latest updates, having a minimum of 8 GB RAM, a Core i3 processor (i5 recommended), and secure LAN access. Moreover, a reliable internet connection with specific speed requirements and compliant media devices for teams are essential for your success in this role.

As an M365 Administrator at Upwork, you can look forward to a remote working environment that is highly conducive to productivity. You'll need a quiet space with a stable internet connection of at least 25 Mbps. Having a proper microphone or headset with noise-canceling features, alongside a webcam, is crucial for effective communication. This flexibility allows you to maintain a healthy work-life balance while focusing on providing excellent technical support.

Yes, there is significant room for career advancement for M365 Administrators at Upwork! The role not only allows you to polish your technical skills but also paves the way for potential growth into senior advisory positions or specialized roles within the technology domain. With opportunities to stay updated on M365 developments and enhance your certifications, career progression is definitely encouraged.

When answering this question, highlight any specific projects where you used Microsoft 365 tools effectively. Discuss your familiarity with applications like Teams, SharePoint, or OneDrive, and how you've assisted users in navigating these services.

To effectively answer this, explain your step-by-step troubleshooting process. You might start by gathering detailed information about the issue from the user, then isolating the problem by running diagnostics or checking settings, and finally providing a solution or further escalation if needed.

Use the STAR method (Situation, Task, Action, Result) to structure your answer. Explain the situation, what specific task you took to assist the customer, the actions you implemented, and the positive outcome that resulted from your guidance.

Focus on key skills such as strong communication, technical knowledge of M365 features, troubleshooting abilities, and customer service skills. Mention how these skills contribute to effectively supporting users and enhancing their experience with Microsoft 365.

Share your methods for staying informed, such as engaging with online forums, following Microsoft blogs, attending webinars, or obtaining relevant certifications. Emphasize the importance of continuous learning in a rapidly evolving tech landscape.

Discuss strategies you use for prioritization, such as assessing urgency and impact on the customer’s business. Mention specific tools or methodologies you employ to manage your time effectively while ensuring that every customer feels valued.

Explain your approach to handling such situations, emphasizing the importance of transparency. Discuss how you would reassure the customer, commit to researching the answer, and follow up promptly with the needed information.

Use the STAR method to describe a specific challenging issue, the steps you took to address it, and the successful resolution that not only solved the problem but also improved your tactical skills. Highlight what you learned from the experience as well.

Mention your focus on active listening, empathy, clarity in explanations, and follow-ups. Discuss how these measures ensure a smooth and positive interaction, helping to build trust and customer satisfaction.

Tailor your answer to reflect your passion for technology and customer service. Discuss how Upwork's values resonate with you and how the role aligns with your career goals, emphasizing your eagerness to contribute actively to the team.