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Manager of Clinical Delivery (Remote)

Nice to meet you, we’re Vesta Healthcare.

Vesta Healthcare is a specialized medical group focused on people with long-term home care needs. We help these individuals live happier, healthier lives by partnering with their aides and caregivers, as a key part of the care team. We use a combination of virtual care, home-based and mobile technologies, data integrations and partnerships with home care agencies to make the home an integrated setting of care with patients, and their Caregivers at the center. 

Vesta is the Roman name for the goddess of home, hearth and family. She is the caregiver. Often unseen yet greatly revered, she puts others' needs ahead of her own, keeping the hearth warm so the home and family can function.

We see Caregivers and recognize the power and potential they embody. More than just assistance, Caregivers are eyes, ears and hands in the home. Caregivers play the role of Doctor, Nurse, Pharmacist, EMT and more, but without support or guidance. That is where Vesta comes in. Our program provides Caregivers with a personalized clinical team in their pocket. Our team links Caregivers to the people they care for and the other providers involved in their care. It’s an insurance covered benefit, so it’s available to most adults with Caregivers free of charge to them.

We seek team members who are passionate about making home the best place it can be for people with home care needs and see the important role Caregivers play. Our team members are collaborative data-driven optimists who always focus on doing what’s best for patients and their caregivers. We see ourselves as being here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things (like going to the mall with their grandkids).

The ideal teammate would be…

A nursing leader who is passionate about caring for our members, teammates, and clients and can leverage technology to create new programs, systems, and processes to drive exceptional clinical team performance.  Someone who has a proven track record of using data to drive high quality and efficient clinical outcomes.  Someone who ideally has experience in chronic care management, remote patient monitoring, and valuable based care of vulnerable populations.  Love learning and helping others learn: you’re excited to bring your wisdom and coach others, and you’re equally energized to learn from other’s experience (such as product managers, software engineers, and data scientists), and then continue improving how Vesta does care management as we learn more together.  They are comfortable working in an ambiguous environment within an organization that is growing and changing quickly.   Curious about changing regulations within the space and how they can be leveraged to create additional revenue streams 

The ideal teammate would be able to:

  • Provide leadership, coaching, and development to a multidisciplinary team of individuals performing care management
  • Assist in evaluating capacity planning, hiring, and training of new employees
  • Manage, analyze and deliver productivity measures to the team and higher management while including operational metrics and benchmarks 
  • Collaborate with other Managers of Clinical Delivery in ensuring the  team is appropriately staffed and find coverage when needed
  • Assist in implementing and educating new clinical programming across our clinical pods 
  • Provide clinical oversight and utilize critical thinking skills to support the team in addressing escalated member challenges/concerns
  • Identify inefficiencies and opportunities for quality improvement. Create process improvement to achieve member and clinician satisfaction 
  • Track, analyze and manage key performance indicators (KPIs) and metrics for their team
  • Serve as a subject matter expert for chronic care management (CCM), Transitions of Care (TOC) and remote patient monitoring (RPM)
  • Support the development of strategies to help scale the program
  • Collaborate with cross departmental leads in analytics, product/engineering and business operations to drive efficiencies and quality improvement and effectiveness of the clinical team and outcomes
  • Collaborate with Clinical Leadership and Clinical Accounts Liaison to ensure partner needs and expectations are met.
  • Continue to push the boundaries of what technology can do to empower our caregivers and clinicians to improve health outcomes for our patients

Would you describe yourself as someone who has:

  • Registered Nurse with a compact license (required)
  • Registered Nurse with a New York State nursing license (preferred) 
  • Bilingual and fluent in both English AND Spanish (preferred)
  • 4+ years of nursing experience within acute care (required)
  • 2-3 years of experience leading/managing a clinical team of at least 15+ reports overseeing several complex projects simultaneously (required)
  • Familiarity with managed care plans/structure in New York State (required)
  • Experience managing a remote team (preferred)
  • Passionate about our mission to improve people’s lives
  • An ability and humility to roll up your sleeves
  • Detail- and process-oriented, ability to context- and mode-switch easily, fast learner
  • Excellent communication skills, combined with the ability to collaborate across functions and use available tools
  • Self-driven, self-starter and excited to support new technology

 

In addition to amazing teammates, we also offer:

  • Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
  • Paid vacation
  • Paid Sick/personal days
  • 12 paid holidays
  • One time reimbursement to set up your home office
  • Monthly reimbursement for internet or other home office expenses
  • Monthly gym reimbursement to be used for gyms, online classes, etc
  • Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
  • Voluntary benefits such as Pet, Home and Auto, Legal Insurance plus more
  • Pre-tax Flex Spending/Dependent Care/Transit accounts
  • 401k plus match

Pay range is $100,000 -$110,000 based on experience. (The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level).

If yes, then we look forward to speaking to you!

Vesta Healthcare is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. Vesta Healthcare is an Equal Opportunity/Affirmative Action Employer. Candidates are selected without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with federal and state law. 

At Vesta, we are constantly searching for the most dynamic and best talent to join our team with a mission of empowering caregivers in the home!  If you are ever contacted by e-mail from any domain other than https://vestahealthcare.com, please do not respond, as there is a likelihood it could be a scam as it is not a legitimate Vesta email. You might see things from a similar domain address, but with a slight misspelling, for example. We have no responsibility for any communication that does not come from the https://vestahealthcare.com domain, and we strongly advise that you not provide information or respond if not from the legitimate Vesta domain. If you have any concerns that outreach might not be legitimate, please reach out to hr@vestahealthcare.com for confirmation.

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CEO of Vesta Healthcare
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Randy Klein
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What You Should Know About Manager of Clinical Delivery (Remote), Vesta Healthcare

Hey there! Nice to meet you! We're Vesta Healthcare, a unique medical group that focuses on transforming the lives of individuals with long-term home care needs. We believe in fostering happier and healthier lives through a collaborative approach that puts caregivers at the center of the care team. As the Manager of Clinical Delivery, you'll be an integral part of this mission, using technology and data to support our caregivers and their patients effectively. We're on the lookout for a passionate nursing leader who thrives in a dynamic environment. Your role will include leveraging your expertise in chronic care management and remote patient monitoring while managing a multidisciplinary team dedicated to achieving high-quality clinical outcomes. It's all about enhancing the caregiver experience and working collaboratively with various departments, including analytics and product development, to innovate and improve our services. If you're excited about coaching others, tackling complex challenges, and continuously learning within a rapidly evolving healthcare landscape, we’d love to hear from you! At Vesta, we don’t just provide a job; we offer a chance to be a part of something bigger—a commitment to enhancing the overall quality of life for caregivers and those they assist. Plus, enjoy a remote work setup with great benefits including healthcare, training reimbursements, and much more. If this sounds like the perfect match for your skills and passion, join us as we empower caregivers and make home the best place it can be through compassion and innovation!

Frequently Asked Questions (FAQs) for Manager of Clinical Delivery (Remote) Role at Vesta Healthcare
What are the key responsibilities of a Manager of Clinical Delivery at Vesta Healthcare?

As a Manager of Clinical Delivery at Vesta Healthcare, your primary responsibilities will include leading and developing a multidisciplinary team in care management, overseeing clinical programs, and analyzing performance metrics to enhance patient care. You will collaborate across departments to drive efficiency, coach your team, and implement best practices that ensure high-quality clinical outcomes.

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What qualifications are required for the Manager of Clinical Delivery position at Vesta Healthcare?

To qualify for the Manager of Clinical Delivery role at Vesta Healthcare, you need to be a Registered Nurse (RN), ideally with a compact license or a New York State nursing license. A minimum of 4 years of nursing experience in acute care and 2-3 years in managing a clinical team of at least 15 individuals is essential. Familiarity with chronic care management and remote patient monitoring will be advantageous.

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Is remote work available for the Manager of Clinical Delivery role at Vesta Healthcare?

Absolutely! The Manager of Clinical Delivery position at Vesta Healthcare is fully remote. We embrace a flexible work environment that allows you to manage your responsibilities from the comfort of your home while supporting caregivers and their patients.

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What benefits does Vesta Healthcare offer to a Manager of Clinical Delivery?

Vesta Healthcare offers an attractive benefits package for the Manager of Clinical Delivery role, including health, dental, and vision insurance, paid vacation and sick days, reimbursement for home office setup, gym memberships, 401k with a match, and various voluntary benefits. We prioritize your well-being and work-life balance!

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How does Vesta Healthcare support career development for the Manager of Clinical Delivery?

Vesta Healthcare is committed to fostering career growth and development for the Manager of Clinical Delivery. We provide opportunities for ongoing education, mentorship from experienced leaders, and collaborative learning with cross-functional teams, allowing you to expand your expertise and advance your career in healthcare management.

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Common Interview Questions for Manager of Clinical Delivery (Remote)
Can you describe your leadership style as a Manager of Clinical Delivery?

When answering this question, focus on your approach to team management, communication, and collaboration. Consider using phrases like 'coaching and developing team members' or 'empowering individuals to take ownership of their roles' to highlight your leadership philosophy.

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How do you utilize data to improve clinical outcomes?

Employ specific examples demonstrating how you've previously analyzed performance metrics to identify areas for improvement. Describe processes or initiatives you implemented that resulted in measurable enhancements in patient care quality or team performance.

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Can you discuss a challenge you faced in managing a clinical team and how you overcame it?

When addressing challenges, select a relevant issue and discuss the steps you took to resolve it. Emphasize critical thinking, collaborative problem-solving, and the outcome to showcase your ability to lead effectively during tough situations.

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What strategies do you employ to create a positive team culture?

Highlight your methods for fostering a supportive and inclusive work environment. You might mention regular team check-ins, team-building activities, or recognition programs to show how you prioritize team morale and collaboration as a Manager of Clinical Delivery.

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What experience do you have with remote patient monitoring?

Share your background with remote patient monitoring systems and how you've utilized them to optimize patient care. Mention any specific technology or programs you’ve used and their impact on clinical outcomes.

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How do you handle conflicts within a multidisciplinary team?

Discuss your conflict resolution skills, emphasizing active listening, empathy, and mediation techniques. Provide an example of a past conflict and how your intervention helped restore collaboration within the team.

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Can you explain your understanding of chronic care management?

Demonstrate your knowledge regarding the principles of chronic care management. Talk about strategies you implemented to manage chronic illnesses effectively, engage patients, and improve their quality of life.

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How do you keep abreast of changes in healthcare regulations?

Illustrate your commitment to ongoing education by discussing how you follow regulatory updates through industry publications, professional organizations, or networking events. This showcases your dedication to staying informed and compliant as a Manager of Clinical Delivery.

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What do you believe is the most important quality for a Manager of Clinical Delivery?

Reflect on qualities such as empathy, resilience, or strategic thinking that align with Vesta Healthcare's values. Justify your choice with instances from your experience to provide a robust answer.

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How would you approach training new employees in your team?

Offer insights into your training techniques, such as structured onboarding plans, mentorship, or hands-on experiences. Highlight your commitment to fostering a supportive learning environment for new hires as a Manager of Clinical Delivery.

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We are dedicated to health equity for high-needs and underserved seniors, enabling them to age gracefully at home with the comfort of tech-enabled, clinically-supported, and engaged caregivers.

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Full-time, remote
DATE POSTED
December 21, 2024

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