Client Care Consultant - job 7 of 43

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Key Responsibilities:

Channel Strategy:
- Build and maintain strong relationships with Visa Client Care organizations.
- Act as a trusted advisor, providing insights and recommendations to optimize channel strategies.
- Design and implement effective channel strategies for Client Care organizations.
- Analyze processes and suggest improvements to enhance client satisfaction and efficiency.
- Monitor the performance of strategies to ensure they meet business/client expectations.
- Adjust strategies based on performance metrics and feedback.
Project Management:
- Lead multiple projects simultaneously, ensuring timely delivery aligned with business goals.
- Coordinate with internal teams and stakeholders for seamless project execution.
- Chair and participate in meetings for new business requests related to channel opportunities.
- Validate deployments to ensure releases meet business criteria.
- Manage pre/post-project testing and coordinate agent-level testing with the contact center.
- Conduct retrospective reviews for projects and implementations as needed.
Collaboration:
- Work closely with cross-functional teams, including marketing, sales, and tech.
- Communicate effectively with all levels of business/client and internal stakeholders.
- Partner with Contact Center leaders and teams to identify risks and escalate issues with mitigation plans.
- Provide thought leadership to managers, supervisors, stakeholders, and developers.
Strategy:
- Consider broad strategic issues and articulate their impacts.
- Improve corporate knowledge and best practices by creating/enhancing documentation and processes.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Client Care Consultant, Visa

As a Client Care Consultant at an exciting company in Miami, you'll be stepping into a role that's all about making a significant impact on client relationships and channel strategies. You'll channel your inner strategist by building and nurturing strong relationships with Visa Client Care organizations, providing them with invaluable insights and recommendations to enhance their operations. Analyzing processes and suggesting improvements will be second nature to you as you work tirelessly to boost client satisfaction and drive efficiency. In this energetic environment, you'll juggle multiple projects at once, ensuring each aligns with business goals and delivers on promises. Your ability to coordinate with internal teams and communicate effectively across various levels of the organization will be crucial. You'll also lead meetings to explore new business requests while making sure all deployments meet our high standards. Emphasizing collaboration, you'll work closely with marketing, sales, and tech teams, providing thought leadership and identifying risks for continuous improvement. In short, this hybrid role is the perfect opportunity for a proactive individual ready to make a substantial contribution to our company's success!

Frequently Asked Questions (FAQs) for Client Care Consultant Role at Visa

What does a Client Care Consultant do at the Miami office?

A Client Care Consultant at our Miami office is responsible for building strong relationships with Visa Client Care organizations, acting as a trusted advisor to optimize their channel strategies. This role includes designing effective strategies, analyzing processes for improvement, and ensuring that client satisfaction and efficiency are prioritized.