Director - North America Product - job 16 of 21

The Director - North America Product is responsible for analyzing data quality trends, developing and implementing data quality programs, and providing expert support to partners at issuing banks. This role also involves deep engagement with the commercial payment landscape and maintaining effective communication with various stakeholders.

Candidates for the Director - North America Product should have strong leadership skills, a deep understanding of the commercial payment sector, and experience with data quality analysis. Excellent interpersonal and communication skills are essential, along with the ability to work independently and make well-reasoned decisions.

In the Director - North America Product role, you will interact closely with external clients, providing them with subject matter expertise and supporting changes related to issuer reporting. Your role will require you to lead discussions, educate stakeholders, and implement plans that involve collaboration with external partners.

The work environment for the Director - North America Product is dynamic and fast-paced. This hybrid role allows for flexibility while requiring close collaboration with cross-functional teams, ensuring that you can thrive in both a collaborative office setting and remote work scenarios.

Success in the Director - North America Product role will depend on strong analytical skills, the ability to communicate effectively across varying levels of management, and excellent organizational skills. Being able to navigate a fast-paced environment while maintaining focus on customer needs will also be critical.

When discussing your experience, highlight specific projects where you analyzed data quality trends, any methodologies used, and the positive impact your analysis had on the overall project outcomes.

In your response, outline the steps you would take in developing a data quality program, such as assessing current trends, identifying areas for improvement, and implementing a structured plan that addresses these issues.

Share insights into the current trends you have observed in the commercial payment landscape, focusing specifically on issuing sides, and your familiarity with key players like Acquirers and Issuers.

Describe your strategy for breaking down complex data into understandable insights, perhaps by taking into account the audience's knowledge level and tailoring your presentation style accordingly.

Use the STAR method (Situation, Task, Action, Result) to detail a challenging project, focusing on your role in navigating team dynamics and ensuring a successful outcome.

Mention specific tools you are proficient in, such as Excel, SQL, or data visualization software, and explain how you use these tools to conduct effective statistical analysis.

Discuss your project management approach, emphasizing regular check-ins, updates tailored to the audience, and using tools or dashboards that facilitate clear tracking of project progress.

Explain your leadership philosophy, highlighting aspects such as collaboration, transparency, and your approach to fostering an inclusive team environment.

Share experiences where you adapted quickly to changes, emphasizing your decision-making abilities and how you kept your team focused on objectives during turbulent times.

Identify key metrics such as accuracy, completeness, consistency, timeliness, and uniqueness, explaining why each is important in assessing data quality effectively.