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Director Organizational Strategy and Business Ops - job 5 of 20

Are you passionate about the future of Generative AI and eager to drive strategic initiatives that deliver the next generation of intelligent applications using AI and Automation?

We are looking for a dynamic leader in strategy and business operations with a commitment to developing and executing exceptional strategies that bring immense value and satisfaction to customers and the business.

This role reports to the Vice President of Corporate Generative AI and will place you at the forefront of innovation and GenAI development at Visa. You will be leading a cross-functional team to implement cutting-edge Generative AI products that revolutionize Visa's internal and corporate functions. You will be working in a highly Agile environment, delivering best-in-class solutions using the latest GenAI technologies, such as Autonomous Agents, Assistants, and other productivity-enhancing capabilities.

If you're ready to make a significant impact on corporate productivity and work with a team of brilliant minds, this is the opportunity for you!

Essential Functions

  • Influence and motivate a team of GenAI and Automation developers to design, deliver, and roll out high-quality GenAI products on time and as promised.
  • Drive the strategy to build and deploy enterprise-grade GenAI and Automation products to improve productivity and efficiency, ensuring they are robust, secure, and equipped with all necessary guardrails.
  • Be the liaison and primary point of contact for all non-project related interactions between the Corporate GenAI and Automation organization and the rest of the company. 
  • Be an exemplary leader and a role model for the organization's culture, vision, mission, and goals. 
  • Proactively drive, track, and close out internal organization initiatives from ideation to execution.  Provide regular visibility to leadership on progress, action items, blockers, risks, and dependencies. 
  • Set, track, and measure Objectives and Key Results to showcase improvements in productivity and time savings for employees and using these KPIs to enhance the product to further improve productivity and efficiency.
  • Manage the Corporate GenAI Team Workforce Plan to ensure the team has the necessary resources and skills to meet project demands.
  • Develop and manage the Corporate GenAI Team Budget to ensure financial resources are allocated effectively and efficiently.
  • Lead the Corporate GenAI Team Annual Planning process to set priorities and allocate resources for the upcoming year.
  • Orchestrate Town Halls, Hackathons, org branding, publishing accomplishments, training, employee surveys action planning, recognition planning, etc.
  • Serve as a strategic thought partner and sounding board to help communicate, track, and oversee organizational strategy and goals.
  • Create flourishing culture of excitement, fun, and cohesion by connecting the dots across the organization for improved employee wellbeing and engagement. 


This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director Organizational Strategy and Business Ops, Visa

Are you ready to take your career to the next level as the Director of Organizational Strategy and Business Operations with Visa in the vibrant city of Austin? If you're passionate about shaping the future through the power of Generative AI, this role might be your perfect fit! In this exciting position, you will lead a talented cross-functional team dedicated to developing and implementing groundbreaking AI solutions that are not just innovative but also deliver real value to our customers and business practices. Your leadership will be crucial in driving strategy, ensuring the delivery of high-quality Generative AI products, and fostering a culture of agility and engagement. You'll be at the forefront of initiatives that include autonomous agents and productivity-enhancing features that can revolutionize how Visa operates internally. This role isn’t just about overseeing; it’s about inspiring and motivating your team to think creatively while staying aligned with our corporate objectives. From setting and tracking key results to managing workflows and budgets, every task you undertake will contribute to improving our productivity and efficiency at Visa. In our hybrid work environment, you'll enjoy the flexibility of working remotely while still being part of an energized team culture, where collaboration occurs in the office 2-3 days a week. If you have the vision and motivation to guide us in achieving our goals, we can't wait to hear from you!

Frequently Asked Questions (FAQs) for Director Organizational Strategy and Business Ops Role at Visa
What are the main responsibilities of the Director of Organizational Strategy and Business Operations at Visa?

As the Director of Organizational Strategy and Business Operations at Visa, you will be responsible for leading a cross-functional team to implement Generative AI products that enhance internal functions. Your duties will include driving strategy for product development, managing the team’s goals and KPIs, overseeing the workforce and budget for the Corporate GenAI Team, and serving as a strategic liaison within the organization.

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What qualifications are required for the Director of Organizational Strategy and Business Operations position at Visa?

To qualify for the Director of Organizational Strategy and Business Operations role at Visa, candidates should have extensive experience in a leadership position, ideally within IT or AI sectors. A strong background in strategic planning, project management, and team motivation, alongside knowledge of Generative AI technologies, will be crucial for success in this role.

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How does the Director of Organizational Strategy and Business Operations influence company culture at Visa?

The Director of Organizational Strategy and Business Operations at Visa plays a pivotal role in shaping company culture by modeling and nurturing an engaging environment. This includes fostering a culture of openness, innovation, and collaboration, promoting employee well-being, and encouraging initiatives such as town halls and hackathons to keep the team motivated and aligned with the organization's vision.

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What type of projects can the Director of Organizational Strategy and Business Operations expect to oversee at Visa?

In this role, you'll oversee a variety of innovative projects aimed at deploying enterprise-grade Generative AI and Automation products. These projects will focus on improving productivity and operational efficiency across Visa's internal functions, making a tangible impact on how the company operates on a daily basis.

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What is the work environment like for the Director of Organizational Strategy and Business Operations at Visa?

The Director of Organizational Strategy and Business Operations at Visa will enjoy a dynamic hybrid work environment, balancing remote work flexibility with essential office interactions. Working from the office 2-3 days a week fosters collaboration, while remote work enables personal productivity, aligning with the needs of both the business and employees.

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Common Interview Questions for Director Organizational Strategy and Business Ops
How do you plan to drive the implementation of Generative AI products at Visa?

In answering this question, highlight your strategic vision for introducing Generative AI solutions. Discuss your approach to motivating teams, aligning projects with company goals, and ensuring effective delivery by utilizing Agile methodologies.

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Can you describe a successful project you managed that improved organizational efficiency?

When discussing past projects, provide specific examples of initiatives you've led that resulted in measurable efficiency improvements. Share the challenges faced, your strategies for overcoming them, and the outcomes achieved.

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How do you motivate and manage a diverse team working on innovative projects?

Focus on your leadership style and techniques for fostering inclusivity and creativity. Discuss how you encourage collaboration and communication among team members and how recognition and feedback play a role in your management approach.

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What metrics will you use to measure the success of Generative AI initiatives?

Explain the KPIs you believe are crucial for measuring productivity, efficiency, and employee satisfaction. Discuss how these metrics can guide improvements and exhibit the overall impact of the projects on Visa's operations.

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How do you ensure that your team's projects align with corporate strategy?

Highlight your experience in setting objectives that support the company’s vision. You can discuss how you engage with leadership to ensure your team's direction aligns with broader corporate strategies and goals.

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What methods do you use to facilitate communication across various departments?

Share your insights on fostering collaboration and communication. You may reference tools you’ve used or strategies you've implemented to keep all stakeholders informed and aligned throughout project lifecycles.

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How would you handle a situation where your team misses a project deadline?

Discuss your crisis management approach by illustrating how you would analyze the situation, communicate with stakeholders, and implement corrective measures to get the project back on track while planning for future risk mitigation.

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In what ways can Generative AI transform Visa's internal operations?

Show your understanding of industry trends and explain how you believe Generative AI can streamline processes, enhance decision-making, and ultimately contribute to an innovative work environment at Visa.

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How do you plan to stay updated on advancements in Generative AI technology?

Talk about your commitment to continuous learning, whether through attending industry conferences, participating in professional networks, or pursuing further education to stay informed about AI innovations.

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What role does feedback play in your management style?

Emphasize the importance of creating an open feedback culture where team members feel encouraged to share their insights and concerns. Discuss how you incorporate this feedback into team improvements and project strategies.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

8907 jobs
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Full-time, hybrid
DATE POSTED
April 4, 2025

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