This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
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As the Director of Service Experience at our vibrant Atlanta office, you’ll play a pivotal role in defining the end-to-end client journey and ensuring that our Client Services teams have the resources they need to execute this vision seamlessly. You'll be at the forefront of developing a strategic plan that enhances operational efficiency while migrating support across our wider teams. Your global leadership will guide product initiatives that affect clients on a business operations scale, from potential changes to existing products to the implementation of exciting new offerings. Collaboration will be key as you engage with Product teams to influence design and client engagement with feedback from the regions. You’ll also develop strong partnerships with our Global Product, Regional Client Services, and Technology teams to solidify your reputation as an essential contributor to our overall success. With your expertise in Visa Direct Solutions, including ISO messages and APIs, you will be equipped to tackle complex challenges effectively. Additionally, you’ll lead the way in defining and executing Product KPIs, ensuring alignment with regional needs. Your role will also require you to engage with Client Services peers to educate them on product pipelines while maintaining a consistent feedback loop with the Product team. This hybrid position offers flexibility, as the expectation for in-office days will be confirmed by your hiring manager. If you’re looking to make a significant impact while working on innovative solutions, this is your chance to shine in a collaborative environment!
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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...
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