Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Team Summary
Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services, enabling our client facing teams to deliver and scale new products, services, and initiatives into the market.
The Client Configuration Management (CCM) team provides client configuration and implementation expertise involving a unique set of skills with highly specialised knowledge of complex systems and applications as it relates to Client programs, transaction processing/routing and its implications to clients and cardholders. Clients include financial institutions, third party processors and non-traditional Fintech clients.
What an Implementation Associate does at Visa
An Implementation Associate is a client facing and an individual contributor supporting role responsible for managing standard configuration, digital enrollment and operational activities. This position requires a self-motivated individual with the ability to work both independently and as part of a team collaboratively.
In this role, you are expected to:
Why this is important to Visa
The Implementation Associate (individual contributor) develops configuration expertise in the overall set up of client programs from a business, client and technical perspective within Visa. Clients include financial institutions, third party processors and non-traditional Fintech clients. This role is responsible for providing functional and technical consultative support to internal and external stakeholders for standard programs, projects and other implementation activities for clients.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
What you will need:
We are looking for an individual who is analytical and has a curiosity about payments, is results-driven and client-focused. As a candidate, you should have:
• Bachelor’s Degree in Business, Finance, Computer Science, Information Technology or equivalent qualification.
• A minimum of 3 or more years equivalent experience in a customer support role in software, financial or information services.
• Experience using standard MS Office tools (e.g. Outlook, Teams, Excel, PowerPoint, Word, etc.).
• Excellent time management, organisation, and planning skills are essential.
• Excellent verbal, written, presentation and interpersonal skills are required.
• Demonstrate ability to articulate technical terms or processes into business language.
• Ability to multi-task, continually re-prioritize cases and work under various constraints.
• Ability to identify and resolve issues through fundamental working knowledge and troubleshooting techniques.
• Ability to follow processes, procedures and adjust to a continuously changing environment.
• Able to remain calm and professional in high stress situations.
What will also help:
• 2 to 3 years of direct Visa experience is preferred
• Working knowledge of the payment industry and Visa’s business
• Working knowledge of payments network and transaction processing – message routing, stand-in processing, clearing and settlement.
Projects you will be a part of:
As part of the team, you will get the opportunity to work on projects to update existing configurations for our clients in Visa’s global network to optimize their processing or enroll in new products/services. Additionally, you will support internal initiatives for analyzing data, identifying discrepancies in ensuring the integrity across various system tables.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...
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