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Manager, Business Operations - job 16 of 44

As part of our dynamic US Client Marketing team, the Business Operations Manager will lead the financial operations for US Marketing Services. Marketing Services, a growing sector within our company, delivers exceptional value to our clients through a range of services, from marketing advisory to campaign execution, achieved through our close partnerships with Visa Consulting & Analytics (VCA) and sales teams.

Within our US Marketing Services Business Planning and Operations (BPO) team, our focus is on supporting our Client Marketing teams by sharing best practices, developing training and communication materials, and advancing key strategies to drive business growth, along with ensuring efficient operating processes. This unique role requires problem-solving expertise, excellent communication skills, and executive presence. A strong desire to drive improvement in how marketing propels our business forward is essential. If you're analytical, creative, detail-oriented, collaborative, and comfortable in a fast-paced environment, we'd love to talk to you.

Responsibilities

  • Support pipeline operations for tracking key projects and anticipated impacts on business (revenue and expense), in partnership with Client Marketing team members and internal finance and accounting stakeholders.
  • Serve as the team’s regional support lead for Visa Project Central (Pipeline Management Tool), conducting training on newly released enhancements and troubleshooting any related issues with Client Marketers and Global Marketing Services team.
  • Support workstreams related to annual planning, including overseeing timelines, managing inputs from team, identifying areas for efficiencies/savings, and developing businesses cases for additional headcount and spend.
  • Develop and track annual financial goals for NA Marketing Services, partnering with key stakeholders to set the right targets and reconciling goals with business and global functions.
  • Collaborate with internal legal stakeholders to identify their requirements and potential challenges in the current contract review process, develop and implement streamlined processes and tools, and provide necessary training and support to Client Marketers.
  • Stay updated on legal best practices and ensure continuous communication on improvements and efficiencies in legal contract review and development.
  • Identify additional analytics needs/opportunities to support the growth of Marketing Services, including evaluation of project results, and the development of new processes for improvements.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Manager, Business Operations, Visa

Join our vibrant team as the Manager of Business Operations in Foster City, where you will play a pivotal role in the US Client Marketing team! This position is not just about overseeing financial operations for our growing Marketing Services sector; it's about driving change and fostering collaboration to enhance our offerings. In this unique role at our company, you'll find yourself supporting the Client Marketing teams to share best practices, develop training materials, and implement strategies that contribute to business growth. Your exceptional problem-solving skills and executive presence will shine as you manage key projects, analyze financial goals, and oversee annual planning processes. If you're analytical and detail-oriented, this fast-paced environment is perfect for you. You'll collaborate closely with our partners in Visa Consulting & Analytics and internal offices while ensuring that our operations run smoothly. The Manager of Business Operations position also requires you to stay informed about the latest legal best practices and to streamline our contract review process, ultimately providing indispensable support to our team. If you're ready to bring your creativity and collaborative spirit to a role that truly matters, we can’t wait to meet you!

Frequently Asked Questions (FAQs) for Manager, Business Operations Role at Visa
What are the key responsibilities of the Manager, Business Operations at our company?

As the Manager, Business Operations at our company, your key responsibilities include supporting pipeline operations, overseeing annual planning processes, tracking financial goals for Marketing Services, and collaborating with internal legal stakeholders to streamline processes related to contract reviews. You'll work closely with the Client Marketing team to ensure successful project execution and contribute valuable insights to promote business growth.

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What qualifications are needed for the Manager, Business Operations position at our company?

For the Manager, Business Operations role at our company, a strong background in business operations and marketing management is essential. Candidates should possess excellent analytical skills, problem-solving abilities, and strong communication skills. A degree in business administration or a related field is usually preferred, along with relevant experience in a fast-paced environment, particularly in marketing or financial operations.

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How does the Manager, Business Operations contribute to the growth of Marketing Services at our company?

The Manager, Business Operations contributes to the growth of Marketing Services at our company by developing and tracking financial goals, supporting key project initiatives, and identifying efficiencies within operational processes. Your role will be crucial in analyzing project results and implementing new strategies to enhance service delivery and client engagement, thus driving the overall success of the Marketing Services sector.

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What soft skills are crucial for the Manager, Business Operations role at our company?

Soft skills such as effective communication, teamwork, analytical thinking, and adaptability are crucial for the Manager, Business Operations role at our company. Your ability to collaborate with various stakeholders, manage diverse teams, and approach challenges with a creative mindset will help you excel in this dynamic environment while making impactful contributions.

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Is the Manager, Business Operations position at our company remote or in-person?

The Manager, Business Operations position at our company is a hybrid role. While you will enjoy the flexibility of working remotely, there will be specific days when you are expected to be in the office, and those details will be communicated by your Hiring Manager. This setup promotes a blend of collaboration and independent work, catering to various preferences.

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Common Interview Questions for Manager, Business Operations
Can you describe your experience with financial operations within a marketing context?

Yes, during my previous roles, I managed financial operations that involved budgeting, forecasting, and analyzing marketing expenses to ensure efficient use of resources. I tracked key performance indicators related to marketing campaigns and collaborated with cross-functional teams to align financial goals with our strategic objectives.

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How do you approach problem-solving in a high-pressure environment?

In high-pressure situations, I prioritize and break down problems into manageable parts. This allows me to analyze each component and identify the most effective solutions. I also seek input from my team, as collaborative brainstorming often leads to innovative resolutions that benefit the entire organization.

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What strategies do you find effective for tracking project progress and impact?

I utilize project management tools that allow for real-time tracking of progress, along with regular check-ins with team members. Implementing key performance indicators (KPIs) for each project helps gauge its impact, allowing for adjustments as needed to stay aligned with overall business goals.

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How do you ensure effective communication with team members and stakeholders?

To ensure effective communication, I establish open channels for feedback and maintain regular updates and meetings. I believe in a collaborative approach, where all team members feel heard, and I use various communication platforms to cater to different preferences, keeping everyone aligned and informed.

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What is your method for developing training materials for internal teams?

I start by assessing the learning needs of the team through surveys and direct conversations. Then, I create engaging and interactive training materials that are easy to understand and apply. I use real-life case studies where possible to demonstrate concepts, ensuring that training is practical and actionable.

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Can you give an example of how you've streamlined a process in your previous roles?

In my previous role, I identified inefficiencies in the contract review process. By collaborating with legal stakeholders, I developed a checklist that clearly outlined the key requirements for each contract. This streamlined approach reduced review time significantly and improved communication between teams.

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How do you keep yourself updated with legal best practices relevant to your role?

I subscribe to industry newsletters and attend webinars and workshops that focus on marketing and legal developments. Networking with professionals in the field also helps me stay ahead, as sharing insights with peers often reveals best practices and innovative ideas I can implement in my work.

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Describe how you would handle disagreements within your team.

When facing disagreements within my team, I encourage open dialogue, allowing each party to share their perspectives. I facilitate conversations that promote mutual understanding and focus on finding common ground. My goal is to ensure we reach a solution that aligns with our objectives, while maintaining a positive team dynamic.

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What role does analytics play in your approach to business operations?

Analytics play a crucial role in my approach to business operations, as they provide valuable insights into performance, trends, and areas for improvement. I leverage data analytics tools to inform decision-making, measure the success of initiatives, and ultimately drive informed strategies that align with our goals.

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Why do you want to work as a Manager, Business Operations at our company?

I aspire to be a Manager, Business Operations at your company because I admire your commitment to innovation in marketing services. I am excited about the opportunity to leverage my skills in a collaborative environment where I can contribute to impactful projects, help streamline operations, and support business growth in meaningful ways.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 19, 2025

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