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Senior Director, Global Head of Design - job 7 of 22

We’re looking for a Visionary Global Head of Design to join our Global Brand Creative Studio and lead us in our continued mission to build the iconic brand of VISA.

The ideal candidate will be a strategic design leader with a proven track record of leading highly successful, award winning, global design teams - either within advertising agencies or at brand-side internal creative studios. A strong portfolio of work is a must.

You must have a passion and a background in visual design systems that can work globally across every single touchpoint no matter how big or small. Your experience needs to show that you have done the job of spearheading and leading a global visual brand refresh as well as implementing this visual system across multiple touchpoints, languages and countries.

In addition to being a systems thinker, you must have a passion and a portfolio to prove how design can be used to influence culture and be a part of cultural conversation. Fresh unique, conceptual thinking in this space is a must. You must be strategic in your thinking and have an ability to articulate and execute global design strategy. You must be ahead of all trends including AI and ensure that the brands that you have touched are current, innovative and always looking forward.

A building mentality is a must - you must have the ability to build, hire and mentor a talented team that consistently produces innovative and cohesive creative design solutions across the full spectrum of the media mix. You need to be able to thrive in a global environment, and must be comfortable guiding internal design teams, agencies and production partners, but also willing to roll up your sleeves to do the work, when necessary, as a designer yourself.

You must have the experience in motion, social, content, and art direction. You should be comfortable leading a photoshoot, as much as guiding an animated short. You should have a deep knowledge of how best to implement design in the social space, in film, and in experiential.

Effortless collaboration is a must - as this role will work closely with regions across the world to ensure best in class creative is implemented. You must have a genuine appetite for building - for building and motivating people, for building a culture that fosters creativity, for building teams, and for building new capabilities. You will be responsible to lead a team of designers and work closely with all agency partners and report into the VP Global Brand Creative.

Does this sound like you?

Essential Functions

Build a Center of Design Excellence

  • Be a part of the Creative Studio leadership team who will support in strategically shaping and building upon the vision and operating model for the Global Creative Studio.
  • Be a doer by leading by example rolling up your sleeves to do the work when necessary and inspiring others with clear guidance in the craft. You need to have the skillsets in multiple programs to design, concept and implement best in class creative work that pushes us forward.
  • Being a thought leader on trends, products and applications to support our team to move forward.   
  • Build and maintain key relationships with senior Marketing executives by demonstrating a deep understanding of the global design needs and a commitment to driving a cohesive brand across all touchpoints.
  • Ensure the Global Creative Studio is delivering best-in-class capabilities and partnership across all regions instilling a culture of collaboration
  • Consistently deliver crafted creative design solutions for the VISA brand ecosystem on a global scale.
  • Consistently innovating and staying ahead of design tools, trends and capabilities to ensure VISA is always a future forward brand.
  • Influence and inspire teams across the globe with beautifully crafted and strategic creative design
  • Guide photoshoots for the brand - being on set and art directing - guiding teams of photographers to capture the assets and ensuring a very high level of craft in everything.

Build relationships

  • Help lead, inspire and manage both internal and external agency partners in creative design, execution and production
  • Ensure external agencies become an extension of the team – radical collaboration is a must with a deep trust, and mutual respect between all partners to get the work done.              
  • Provide thought partnership to business partners both regional and global and regularly make recommendations on directions to improve area under scope

Build upon a culture that fosters remarkable creativity

  • Contribute to an environment that fosters remarkable creativity by providing inspiration, thought leadership, and mentorship for the creative studio.
  • Maintain a culture where people love to work (and want to come and work), feel they can flourish, and are proud of what they contribute
  • Support the development of remarkable ideas - across a variety of marketing touchpoints - that resonate with our audiences, earn an outsized share of cultural conversation, and create competitive advantage.
  • Influence and achieve consensus on direction, priority, and decision making of area under scope
  • Ensure quality output in all creative output. 

This is a hybrid position based in either our Los Angeles, CA or San Francisco, CA offices. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$175000 / YEARLY (est.)
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What You Should Know About Senior Director, Global Head of Design, Visa

Are you a visionary design leader ready to take the reins as the Senior Director, Global Head of Design at VISA in San Francisco? This is your chance to steer our Global Brand Creative Studio and help shape the future of an iconic brand! We’re in search of someone with a strategic mindset and a proven track record of leading award-winning global design teams, whether within advertising agencies or at internal creative studios. Your portfolio should reflect your capability in working with dynamic visual design systems across diverse touchpoints. Experience in spearheading global brand refreshes and successfully implementing design systems across various languages and cultures is essential. We want a trendsetter who’s not only passionate about design’s role in culture but can also provide fresh, unique conceptual thinking. As a Senior Director, you’ll need to be both a mentor and a builder – one who fosters a creative culture and nurtures talented teams to produce cohesive design solutions. You should be at ease working in a global ecosystem, guiding internal teams and agency partners, while also getting hands-on when it counts. Whether leading a photoshoot or directing animated content, you’ll play a crucial role in how VISA is perceived across film, social media, and experiential spaces. If you’re excited about collaborating with teams worldwide to implement best-in-class creative strategies, and if you’re adept at navigating the latest design trends and tools, we’d love to see how you can make a positive impact on our global design initiatives!

Frequently Asked Questions (FAQs) for Senior Director, Global Head of Design Role at Visa
What are the responsibilities of a Senior Director, Global Head of Design at VISA?

The Senior Director, Global Head of Design at VISA is responsible for leading and inspiring the creative teams, ensuring the delivery of best-in-class design solutions that resonate globally. This includes guiding the design of marketing campaigns across a variety of touchpoints, spearheading brand refresh initiatives, and maintaining high standards of quality in all creative outputs. The role also emphasizes building a culture of creativity and collaboration within the Global Brand Creative Studio.

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What qualifications are necessary for the Senior Director, Global Head of Design at VISA?

To be considered for the Senior Director, Global Head of Design position at VISA, candidates should possess extensive experience leading award-winning design teams, ideally within an advertising agency or an internal creative studio. A strong portfolio that showcases your design capabilities, a strategic mindset, expertise in visual design systems, and knowledge of cultural trends are crucial. Experience in mentoring teams and an ability to thrive in a global setting is important.

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How does the Senior Director, Global Head of Design at VISA influence brand strategy?

The Senior Director, Global Head of Design at VISA plays a pivotal role in influencing the overall brand strategy by integrating innovative design practices that support the company's global vision. They align design initiatives with marketing goals, ensuring that the brand’s representation across all platforms is cohesive and contemporary. By leveraging design to influence cultural conversation, the director guides creative direction that captivates audiences globally.

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What skills are vital for being successful as the Senior Director, Global Head of Design at VISA?

Successful candidates for the Senior Director, Global Head of Design position at VISA should possess strong leadership skills that inspire and mentor creative teams. Proficiency in various design and content creation tools, a robust understanding of the latest design trends, and the ability to craft strategic design initiatives are essential. Additionally, skills in collaboration and communication with external agency partners and a hands-on approach to oversee design projects are vital.

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What type of work environment can a Senior Director, Global Head of Design expect at VISA?

The work environment at VISA for the Senior Director, Global Head of Design is collaborative and dynamic, offering a mix of in-office and hybrid opportunities. The role emphasizes building strong relationships both within the creative studio and with external partners, fostering a culture of creativity and innovation. Teamwork, mutual respect, and a passion for design are at the heart of the workspace, making it a vibrant place to contribute and lead.

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Common Interview Questions for Senior Director, Global Head of Design
Can you describe your experience leading global design teams?

An effective response should highlight your previous roles managing large creative teams across multiple regions. Discuss specific projects where you led the design strategy, the outcomes, and how you fostered collaboration among diverse team members and stakeholders.

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How do you approach building a cohesive visual brand across different cultures?

When answering this question, provide examples of how you adapted design strategies to resonate with various audiences while maintaining brand integrity. Discuss your methodology for researching cultural differences and how these insights shaped the visual identity.

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What process do you follow for implementing a brand refresh?

Outline your systematic approach to a brand refresh, including initial assessment, strategy development, design implementation, and feedback gathering. Mention how you involve key stakeholders and creative teams throughout this process to ensure alignment and success.

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Can you share a time you had to guide a photoshoot or creative project?

Describe specific instances that demonstrate your capability in overseeing a photoshoot or creative project. Emphasize your role in art direction, coordination with photographers, and how you ensured the visual output met high quality and strategic objectives.

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What role does design play in driving cultural conversations?

Discuss how impactful design can address societal issues, drive trends, and create dialogue among audiences. Provide examples of campaigns or designs you have worked on that successfully engaged cultural conversations and left a mark on the audience.

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How do you stay updated with design trends and tools?

A solid answer would include how you dedicate time to research and learn about the latest design tools and industry trends, through sources like design publications, webinars, and networking with other professionals. Discuss any specific platforms or communities you engage with regularly.

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How do you manage relationships with external agency partners?

Discuss your approach to building trust and effective communication with agency partners. Highlight methods for ensuring alignment on project goals, shared values, and maintaining a collaborative atmosphere to drive results.

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Describe a challenging project and how you overcame obstacles.

Choose an example of a particularly challenging project where design objectives were at risk. Discuss the obstacles faced, the strategies you employed to address them, and the outcomes achieved through effective problem-solving and collaboration.

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What metrics do you use to measure the success of design initiatives?

Explore various metrics such as engagement rates, audience reach, brand recognition, and feedback assessments that you use to evaluate the effectiveness of your design initiatives. Provide examples of how you've analyzed these metrics in the past to drive future strategies.

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How do you foster creativity within a team culture?

Talk about specific strategies you've implemented to cultivate a creative work culture, including encouraging experimentation, eliminating fear of failure, providing learning opportunities, and promoting open communication. Detail any successful initiatives that built team morale and collective creativity.

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Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)

Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 3, 2025

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