Service Experience Consultant - job 0 of 50

As a Service Experience Consultant at Visa, your responsibilities include engaging in early product development phases, leading cross-functional projects that impact clients, serving as a Money Movement subject matter expert, and developing training materials for internal teams. You will also handle project schedules, act as the primary project lead, and ensure that processes and initiatives align with client needs.

The ideal candidate for the Service Experience Consultant position at Visa should possess a mix of business, functional, and technical knowledge related to money movement services. Experience in project management, excellent communication skills, and the ability to work independently with minimal supervision are essential, along with a proven track record in collaborating with cross-functional teams.

The Service Experience Consultant at Visa enhances client satisfaction by leading initiatives that optimize client services and by acting as a point of contact for clients regarding product enhancements and integrations. By proactively gathering feedback and addressing concerns, you will bridge communication between clients and internal teams, ensuring improvements are made based on client experiences.

Success as a Service Experience Consultant at Visa requires strong analytical and problem-solving skills, excellent communication abilities, and a deep understanding of money movement services. Additionally, being adaptable, self-motivated, and capable of managing projects independently while leading in ambiguous situations will contribute significantly to your effectiveness in this role.

The work environment for a Service Experience Consultant at Visa is hybrid, with an expectation of office days as confirmed by the Hiring Manager. This role involves collaboration with diverse teams across different regions, presenting complex changes to stakeholders, and engaging in dynamic discussions to improve client services globally.

When answering this question, share specific examples of your past work with money movement services, emphasizing any relevant projects or technologies you've used. Discuss your familiarity with APIs, client integrations, and any insights you gained about improving client experiences within this domain.

To effectively answer this question, explain your approach to prioritization by describing how you assess project requirements, communicate with stakeholders, and manage your time. Share a specific example when you successfully met tight deadlines and the methods you used to ensure project deliverables were achieved.

Respond to this question by mentioning effective communication strategies, such as regular meetings or digital collaboration tools. Highlight your experience in fostering relationships with different teams and how that collaboration has led to successful project outcomes.

When addressing this question, outline your approach to managing client dissatisfaction by emphasizing empathy, active listening, and problem resolution. Discuss the steps you would take to address the issue, communicate solutions, and ensure follow-up to restore the client’s trust.

For this question, discuss various feedback-gathering methods such as surveys, one-on-one interviews, or focus groups. Share an example of how you used feedback to drive improvements in projects or services.

Reflect on your experience managing projects that span multiple regions or countries. Explain your approach to accommodating different time zones and cultural perspectives while keeping all teams aligned on project goals and deadlines.

Clarify your strategy for multitasking by discussing tools you use for scheduling and tracking project progress. Provide an example where you successfully managed multiple initiatives and what techniques helped you stay organized and focused.

Share a specific situation where you faced pressure to meet a deadline or resolve an urgent issue. Highlight your thought process, the actions you took, and how you managed to achieve a successful outcome despite the challenges.

Emphasize the critical role of communication in project success, discussing how clear communication fosters collaboration, sets expectations, and leads to timely feedback. Support your answer with an example of a project where communication was key to achieving success.

In your response, articulate your passion for payment services and how the values of Visa align with your career goals. Discuss what excites you about the opportunity to enhance client experiences and how your skills make you a great fit for the role.