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Service Experience Consultant - job 30 of 50

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This role will focus specifically on Money Movement payment services that Visa provides to facilitate fund transfers/disbursements to cards, accounts, and digital wallets around the world using push payment technology and account aliases like email addresses and mobile phone numbers.

The Consultant for North America Service Experience will have a good mix of business, functional and technical knowledge. This is an individual contributor role with global reach collaborating and supporting Client Services, Product, and Technology teams across all markets.

The ideal candidate will be well versed in money movement and can work independently with limited supervision for moderately complex projects and initiatives. Strong candidates are self-motivated, adapt quickly to change and are willing to challenge and ask questions in order ensure an optimized client experience.

As a Consultant in the North America Service Experience team, you will:

Engage early in the product development process to provide input to design, development, implementation, client engagement and support processes.
Develop strong partnership with cross functional teams regionally and globally.
Lead cross-regional and/or cross-functional initiatives that may impact clients and client services teams from a business operations perspective including changes to current products and implementations of new products.
Serve as a Money Movement subject matter expert, including knowledge of the APIs, VisaNet processing, implementation processes and client integration options, and deployment.
Liaise with Global Service Experience and other regional peers to understand and evaluate pilot initiatives, product enhancements, and technical business enhancement articles for communication and support with stakeholders.
Develop and/or update necessary training documentation and artifacts to ensure effective training and knowledge transfer to appropriate teams and ensure they can execute the strategy with the clients.
Identify and close out issues that prevent supporting clients at scale. Ensuring a feedback loop into Product and Technology that addresses any gaps in processes. Anticipate impacts and risks by proactively soliciting input and feedback from global and regional partners.
Develop presentation material and confidently present complex changes, processes, and initiatives to stakeholders, such as clients, product and operational teams. Must be able to provide clear directions and processes in a manner that demonstrates leadership and collaboration.
Creates, updates and maintains detailed project schedules (for all assigned projects or initiatives).
Act as a primary project lead with Product, Technology, and solutioning teams across the globe.
Able to confidently lead in ambiguous situations and drive clear outcomes and processes.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

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What You Should Know About Service Experience Consultant, Visa

Are you ready to take your skills to the next level? Visa is excited to announce an opportunity for a Service Experience Consultant based in Atlanta. This unique role dives deep into the exciting realm of Money Movement payment services, facilitating seamless fund transfers and disbursements to cards, accounts, and digital wallets worldwide. As the Service Experience Consultant for North America, you'll blend your business, functional, and technical expertise to champion client initiatives and foster collaboration across global Client Services, Product, and Technology teams. You'll play a vital role in providing early input during the product development phase, analyzing and leading cross-regional projects while drawing on your knowledge of APIs and VisaNet processing. If you thrive in dynamic environments, are self-motivated, and enjoy addressing complex challenges, this position is tailor-made for you. You will not only document and develop training materials to optimize client interactions but also lead discussions that address operational changes. With opportunities to present complex information and initiatives to stakeholders, your ability to distill intricate details into clear directions sets you apart. You’ll manage project timelines effectively while navigating through ambiguity. This is a hybrid position, offering flexibility while confirming the in-office expectation with your Hiring Manager. If you’re ready to leave a mark on the future of payment technologies, we want to hear from you!

Frequently Asked Questions (FAQs) for Service Experience Consultant Role at Visa

What are the main responsibilities of a Service Experience Consultant at Visa?

The Service Experience Consultant at Visa plays a pivotal role in facilitating Money Movement payment services. Key responsibilities include engaging early in product development, leading cross-functional initiatives, serving as a Money Movement subject matter expert, and developing training materials for effective client support. Strong collaboration with global teams helps ensure optimized client experiences.