Job details

Service Experience Consultant - job 0 of 50

Get a free resume review

This role will focus specifically on Money Movement payment services that Visa provides to facilitate fund transfers/disbursements to cards, accounts, and digital wallets around the world using push payment technology and account aliases like email addresses and mobile phone numbers.

The Consultant for North America Service Experience will have a good mix of business, functional and technical knowledge. This is an individual contributor role with global reach collaborating and supporting Client Services, Product, and Technology teams across all markets.

The ideal candidate will be well versed in money movement and can work independently with limited supervision for moderately complex projects and initiatives. Strong candidates are self-motivated, adapt quickly to change and are willing to challenge and ask questions in order ensure an optimized client experience.

As a Consultant in the North America Service Experience team, you will:

Engage early in the product development process to provide input to design, development, implementation, client engagement and support processes.
Develop strong partnership with cross functional teams regionally and globally.
Lead cross-regional and/or cross-functional initiatives that may impact clients and client services teams from a business operations perspective including changes to current products and implementations of new products.
Serve as a Money Movement subject matter expert, including knowledge of the APIs, VisaNet processing, implementation processes and client integration options, and deployment.
Liaise with Global Service Experience and other regional peers to understand and evaluate pilot initiatives, product enhancements, and technical business enhancement articles for communication and support with stakeholders.
Develop and/or update necessary training documentation and artifacts to ensure effective training and knowledge transfer to appropriate teams and ensure they can execute the strategy with the clients.
Identify and close out issues that prevent supporting clients at scale. Ensuring a feedback loop into Product and Technology that addresses any gaps in processes. Anticipate impacts and risks by proactively soliciting input and feedback from global and regional partners.
Develop presentation material and confidently present complex changes, processes, and initiatives to stakeholders, such as clients, product and operational teams. Must be able to provide clear directions and processes in a manner that demonstrates leadership and collaboration.
Creates, updates and maintains detailed project schedules (for all assigned projects or initiatives).
Act as a primary project lead with Product, Technology, and solutioning teams across the globe.
Able to confidently lead in ambiguous situations and drive clear outcomes and processes.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Service Experience Consultant, Visa

Are you ready to take your career to the next level as a Service Experience Consultant at Visa in Ashburn? In this exciting role, you'll dive deep into Money Movement payment services, helping facilitate smooth fund transfers and disbursements to cards, accounts, and digital wallets across the globe using cutting-edge push payment technology. With a good mix of business acumen, functional expertise, and technical know-how, you'll become an integral part of the North America Service Experience team and collaborate with various functions, from Client Services to Product and Technology. This position is perfect for self-motivated individuals who thrive in dynamic environments and are eager to challenge the status quo to enhance client experiences. You'll engage early in the product development process, ensuring that everything aligns with our clients’ needs. By leading cross-regional initiatives and acting as the Money Movement subject matter expert, you’ll help shape our service delivery to clients. Your role will also involve developing training materials to empower teams and liaising with global counterparts to keep up with pilot initiatives and product enhancements. You'll be tasked with identifying issues that hinder client support and proactively addressing them, continuously striving for an optimized service experience. If you're excited to embrace challenges and lead projects across the globe, this is the perfect opportunity to make a direct impact within the international payments landscape. Plus, with a hybrid working model, you'll enjoy the flexibility that fits your lifestyle.

Frequently Asked Questions (FAQs) for Service Experience Consultant Role at Visa

What are the main responsibilities of a Service Experience Consultant at Visa?

As a Service Experience Consultant at Visa, your main responsibilities include engaging in the product development process, building partnerships with cross-functional teams, leading initiatives impacting clients and Client Services, and serving as a Money Movement subject matter expert. You'll also be developing training documentation, identifying and addressing issues in client support, and presenting complex changes to stakeholders.