Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
 Sr. Consultant, Client Success image - Rise Careers
Job details

Sr. Consultant, Client Success - job 29 of 50

The Sr. Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services relationship for applicable clients and providing operational solutions in support of growing clients’ business. The Sr. Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption.  The role requires a high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.

This role serves as a functional specialist, located in the North America region and reporting to the Sr. Director on the North America Enablers team. The position will support issuing and / or acquiring lines of business for complex global and / or multi-regional enablers with business operations in North America. Additional lines of business and customers may be added, and customer assignments may change over time.

Essential Functions

  • Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.
  • Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
  • Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased. 
  • Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools.
  • Stay current with the latest local market trends, payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points.
  • Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
  • Develop client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
  • Lead periodic operational reviews with clients and Visa stakeholders.
  • Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.
  • Showcase operational excellence by supporting cross-functional initiatives to improve the Client experience, incorporating automated solutions to drive efficiency and productivity.
  • Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.
  • As applicable, coordinate with global, regional and/or in-market Client Success team members to maintain a continuous 360-degree view of the Client and deliver a consistent operational relationship experience.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$112500 / YEARLY (est.)
min
max
$95000K
$130000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr. Consultant, Client Success, Visa

As a Sr. Consultant, Client Success at Visa in Ashburn, you will take charge of nurturing the post-sale relationships with our valued clients. Your role will be a vital one, acting as a trusted advocate who ensures clients not only understand the full potential of their Visa products but also embrace them to drive their business forward. Imagine collaborating closely with our Sales and Product teams, where your expertise will empower clients through new capabilities and geographic expansions. The blend of your professionalism, leadership, and excellent communication skills will help you build strong bonds across various client stakeholders. While diving deep into operational strategies, you'll be at the helm of implementing new Visa products, ensuring clients experience a smooth transition and maximize their returns. Every day, you'll embrace the challenge of analyzing market trends and payment processing developments to enhance client experience and identify new opportunities for engagement. Creating client education materials and leading operational reviews will keep you engaged and proactive in your approach. This role not only promises to fine-tune your skills in client management but also positions you right at the heart of Visa’s Client Success transformation. And since it’s a hybrid role, you'll enjoy the flexibility of balancing work between home and the office. If you’re excited to step into this vital position at Visa, you're just the person we’re looking for!

Frequently Asked Questions (FAQs) for Sr. Consultant, Client Success Role at Visa
What are the primary responsibilities of a Sr. Consultant, Client Success at Visa?

As a Sr. Consultant, Client Success at Visa, the primary responsibilities include managing post-sale relationships with clients, ensuring they achieve their operational goals through effective use of Visa products. You'll oversee the implementation of new products, build and maintain strong client relationships, and develop strategies to enhance product adoption. Additionally, you will coordinate with cross-functional teams to resolve client issues and improve the overall client experience.

Join Rise to see the full answer
What qualifications are required for the Sr. Consultant, Client Success role at Visa?

The Sr. Consultant, Client Success role at Visa typically requires a strong background in client management, relevant industry experience, and excellent interpersonal skills. Candidates should possess strong analytical abilities, a track record of driving client success initiatives, and the capability to work collaboratively across teams. A degree in business, management, or a related field is often preferred, alongside experience in the payments or technology sector.

Join Rise to see the full answer
How does the Sr. Consultant, Client Success contribute to Visa's Client Success transformation?

The Sr. Consultant, Client Success plays a crucial role in Visa’s Client Success transformation by driving initiatives that enhance client satisfaction and product utilization. By acting as a trusted advocate, you will identify client needs and optimize their performance with Visa's offerings, ensuring they realize maximum value. Your proactive approach in establishing Client Success Plans will directly align with Visa's business objectives.

Join Rise to see the full answer
What skills are essential for a successful Sr. Consultant, Client Success at Visa?

Key skills for a successful Sr. Consultant, Client Success at Visa include exceptional communication and leadership capabilities, strategic thinking, and problem-solving expertise. You should be adept at building relationships and advocating for clients, while also being proficient with data analysis to monitor and enhance client health. Familiarity with the latest payment trends and technologies will also be beneficial.

Join Rise to see the full answer
What is the hybrid work model for the Sr. Consultant, Client Success position at Visa?

The Sr. Consultant, Client Success position at Visa operates under a hybrid work model, allowing for a combination of in-office and remote work. The specific expectation regarding the number of days in the office will be confirmed with your hiring manager, offering flexibility while ensuring collaboration with teams and clients.

Join Rise to see the full answer
Common Interview Questions for Sr. Consultant, Client Success
Can you describe your experience with client relationship management as a Sr. Consultant?

In your answer, highlight specific experiences where you built successful client relationships, focusing on your approach, the challenges you faced, and the outcomes of your efforts.

Join Rise to see the full answer
How do you prioritize the needs of multiple clients simultaneously?

Discuss your strategies for effective time management and prioritization, emphasizing tools or methods you utilize to keep track of client needs and ensure timely responses.

Join Rise to see the full answer
What strategies do you employ to drive product adoption among clients?

Provide examples of successful strategies you've implemented in the past, possibly mentioning specific metrics used to measure adoption and the initiatives undertaken to encourage it.

Join Rise to see the full answer
Describe a time you faced a significant client issue. How did you handle it?

Outline the steps you took to address the issue, the resources you utilized, and how you communicated with all stakeholders involved to ensure a satisfactory resolution.

Join Rise to see the full answer
How do you stay updated on industry trends and technologies in payments?

Share your methods for research and ongoing education, including any resources, websites, or communities that help you remain informed on industry changes that could impact your clients.

Join Rise to see the full answer
What approach do you take for conducting operational reviews with clients?

Discuss how you prepare for operational reviews, what metrics you focus on, and how you tailor your presentation based on the client’s specific situation and needs.

Join Rise to see the full answer
In your view, what does operational excellence mean in Client Success?

Provide your interpretation of operational excellence, emphasizing the balance between efficiency and client satisfaction. Include methods you’ve employed to achieve this excellence.

Join Rise to see the full answer
How do you collaborate with sales and product management teams at Visa?

Describe your collaborative style and the practices you find effective in working closely with these teams to drive client solutions and ensure product alignment.

Join Rise to see the full answer
Explain your understanding of Visa's products and how they benefit clients.

Demonstrate your knowledge of Visa's product suite, identifying key features that offer advantages to clients, and discuss how you effectively communicate this value proposition.

Join Rise to see the full answer
What skills do you believe are most important for a successful Sr. Consultant, Client Success?

Highlight a combination of technical, interpersonal, and analytical skills that you think are crucial for the role, providing examples of how you've applied these skills in your professional journey.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User
Visa Hybrid Foster City, California, United States
Posted 8 days ago

Visa is looking for a knowledgeable Trademark Attorney to manage and protect its valuable trademark portfolio and support brand strategy.

Photo of the Rise User
Visa Remote Singapore, Singapore
Posted 8 days ago

Lead brand initiatives with Visa, focusing on marketing services and brand governance in a hybrid role.

Photo of the Rise User
Posted 10 days ago

Join KPMG as a Senior Consultant in IT Audit, where you will play a pivotal role in delivering technology risk assurance and mentoring team members.

Posted 14 days ago

Join Inetum Consulting as a Business Consultant to drive impactful digital transformation projects in manufacturing and supply chain.

Photo of the Rise User

Join LifeStance Health’s growing team as a Clinical Psychologist in Dallas, TX, and help reshape the future of mental healthcare.

Posted 8 days ago

AVK is looking for a Senior Environmental Sustainability Specialist to spearhead their environmental strategy and drive sustainability initiatives in the growing data centre market.

Posted 3 days ago

Join IMDA as an Assistant Manager / Manager to shape competition and consumer policies in the telecom and media sectors.

A dedicated LPC is needed for a Wyoming outpatient clinic to provide remote therapy to clients statewide.

Photo of the Rise User

Join LifeStance Health as a Licensed Professional Counselor and help improve mental healthcare access while enjoying flexible working conditions.

LocumJobsOnline Hybrid US, Yellowstone County, MT; Montana, Billings, MT
Posted 12 days ago

Join Barton Associates as a locum tenens Geriatrics MD in Montana, where you'll provide essential psychiatric care on a flexible schedule.

Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

11790 jobs
MATCH
Calculating your matching score...
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 18, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
G
Someone from OH, Cincinnati just viewed Operations Lead - AML Refresh Ops (Global Banking) at GHR
Photo of the Rise User
Someone from OH, Akron just viewed Data Scientist II at Kaiser Permanente
Photo of the Rise User
100+ people applied to Mindset/Life Coach at Upwork
Photo of the Rise User
Someone from OH, Eastlake just viewed Summer Intern at Gooch & Housego
I
Someone from OH, Perrysburg just viewed CNC Manufacturing Technician at Innovance
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Lifecycle Marketing Manager at SoFi
Photo of the Rise User
Someone from OH, Cincinnati just viewed Lifecycle Marketing Manager at Caribou
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Marketing Manager at Ocorian
Photo of the Rise User
Someone from OH, Cincinnati just viewed Growth Marketing Manager at Credit Genie
Photo of the Rise User
Someone from OH, Cincinnati just viewed Director of Product Marketing - AAA Campaigns at PrizePicks
Photo of the Rise User
Someone from OH, Cincinnati just viewed Digital Marketing Analyst, Digital Properties at Darden
Photo of the Rise User
Someone from OH, Cincinnati just viewed Growth Lead at io.net
Photo of the Rise User
Someone from OH, Cincinnati just viewed Sr. Manager / Director of Demand Generation at Seesaw
Photo of the Rise User
Someone from OH, Euclid just viewed Work From Home Union Benefits Rep at Global Elite
Photo of the Rise User
Someone from OH, Cincinnati just viewed Runtime QA Tester II at Aechelon Technology
Photo of the Rise User
16 people applied to Apparel merchandiser at DICE