The Sr. Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services relationship for applicable clients and providing operational solutions in support of growing clients’ business. The Sr. Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption. The role requires a high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.
This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.
This role serves as a functional specialist, located in the North America region and reporting to the Sr. Director on the North America Enablers team. The position will support issuing and / or acquiring lines of business for complex global and / or multi-regional enablers with business operations in North America. Additional lines of business and customers may be added, and customer assignments may change over time.
Essential Functions
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
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As a Sr. Consultant, Client Success at Visa in Ashburn, you will take charge of nurturing the post-sale relationships with our valued clients. Your role will be a vital one, acting as a trusted advocate who ensures clients not only understand the full potential of their Visa products but also embrace them to drive their business forward. Imagine collaborating closely with our Sales and Product teams, where your expertise will empower clients through new capabilities and geographic expansions. The blend of your professionalism, leadership, and excellent communication skills will help you build strong bonds across various client stakeholders. While diving deep into operational strategies, you'll be at the helm of implementing new Visa products, ensuring clients experience a smooth transition and maximize their returns. Every day, you'll embrace the challenge of analyzing market trends and payment processing developments to enhance client experience and identify new opportunities for engagement. Creating client education materials and leading operational reviews will keep you engaged and proactive in your approach. This role not only promises to fine-tune your skills in client management but also positions you right at the heart of Visa’s Client Success transformation. And since it’s a hybrid role, you'll enjoy the flexibility of balancing work between home and the office. If you’re excited to step into this vital position at Visa, you're just the person we’re looking for!
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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...
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