The Sr. Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services relationship for applicable clients and providing operational solutions in support of growing clients’ business. The Sr. Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption. The role requires a high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.
This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.
This role serves as a functional specialist, located in the North America region and reporting to the Sr. Director on the North America Enablers team. The position will support issuing and / or acquiring lines of business for complex global and / or multi-regional enablers with business operations in North America. Additional lines of business and customers may be added, and customer assignments may change over time.
Essential Functions
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
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At Visa, we’re seeking a talented Sr. Consultant, Client Success to join our dynamic team in Ashburn. In this influential role, you will be the go-to person for nurturing our post-sale Client Services relationships, ensuring that our clients not only see the value in our products but also experience significant growth through their use. You’ll work closely with a range of internal teams and clients to foster new capabilities, promote product adoption, and steer clients through their geographic expansions. Your professionalism, leadership, and excellent interpersonal skills are crucial as you advocate for your client's needs and drive operational solutions that optimize their performance. This is an exciting opportunity to be a vital part of Visa’s Client Success transformation, ensuring our clients realize their full potential. You’ll lead initiatives to enhance the client experience, develop training materials, and prepare clients for operational reviews, all while keeping abreast of market trends and payment processing technologies. Reporting to the Sr. Director on the North America Enablers team, this hybrid position allows for flexibility in the workplace, catering to your work-life balance. If you’re passionate about helping clients succeed and making an impact within a collaborative environment, we want you on our team!
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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...
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