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Sr. Consultant, Client Success - job 33 of 50

The Sr. Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services relationship for applicable clients and providing operational solutions in support of growing clients’ business. The Sr. Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption.  The role requires a high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.

This role serves as a functional specialist, located in the North America region and reporting to the Sr. Director on the North America Enablers team. The position will support issuing and / or acquiring lines of business for complex global and / or multi-regional enablers with business operations in North America. Additional lines of business and customers may be added, and customer assignments may change over time.

Essential Functions

  • Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.
  • Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
  • Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased. 
  • Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools.
  • Stay current with the latest local market trends, payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points.
  • Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
  • Develop client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
  • Lead periodic operational reviews with clients and Visa stakeholders.
  • Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.
  • Showcase operational excellence by supporting cross-functional initiatives to improve the Client experience, incorporating automated solutions to drive efficiency and productivity.
  • Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.
  • As applicable, coordinate with global, regional and/or in-market Client Success team members to maintain a continuous 360-degree view of the Client and deliver a consistent operational relationship experience.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$105000 / YEARLY (est.)
min
max
$90000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr. Consultant, Client Success, Visa

At Visa, we’re seeking a talented Sr. Consultant, Client Success to join our dynamic team in Ashburn. In this influential role, you will be the go-to person for nurturing our post-sale Client Services relationships, ensuring that our clients not only see the value in our products but also experience significant growth through their use. You’ll work closely with a range of internal teams and clients to foster new capabilities, promote product adoption, and steer clients through their geographic expansions. Your professionalism, leadership, and excellent interpersonal skills are crucial as you advocate for your client's needs and drive operational solutions that optimize their performance. This is an exciting opportunity to be a vital part of Visa’s Client Success transformation, ensuring our clients realize their full potential. You’ll lead initiatives to enhance the client experience, develop training materials, and prepare clients for operational reviews, all while keeping abreast of market trends and payment processing technologies. Reporting to the Sr. Director on the North America Enablers team, this hybrid position allows for flexibility in the workplace, catering to your work-life balance. If you’re passionate about helping clients succeed and making an impact within a collaborative environment, we want you on our team!

Frequently Asked Questions (FAQs) for Sr. Consultant, Client Success Role at Visa
What are the primary responsibilities of a Sr. Consultant, Client Success at Visa?

As a Sr. Consultant, Client Success at Visa, you will oversee the implementation of new Visa products for clients, ensure operational goals are met, and build trusting relationships with key stakeholders. Your responsibilities also include driving client product adoption, leading operational reviews, and developing client education materials, ensuring a comprehensive understanding of Visa’s offerings and any changes.

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What qualifications are required to become a Sr. Consultant, Client Success at Visa?

To qualify for the Sr. Consultant, Client Success position at Visa, candidates typically need a background in client services, account management, or a related field, along with strong leadership and interpersonal skills. Familiarity with payment processing solutions and experience in a consulting or operational role are beneficial in navigating this position successfully.

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How does the Sr. Consultant, Client Success role contribute to Visa’s business objectives?

The Sr. Consultant, Client Success role is instrumental in aligning client success outcomes with Visa's business agenda. By optimizing client relationships and promoting the adoption of Visa products, you play a key part in driving revenue growth and enhancing the overall client experience, which directly supports Visa’s strategic goals.

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What skills are essential for a successful Sr. Consultant, Client Success at Visa?

Key skills for a successful Sr. Consultant, Client Success at Visa include excellent communication and leadership abilities, strong analytical thinking, problem-solving skills, and a deep understanding of client needs. Proficiency in operational strategies and the ability to collaborate with cross-functional teams are also vital.

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What makes the Sr. Consultant, Client Success position at Visa a unique opportunity?

The Sr. Consultant, Client Success role at Visa is unique as it positions you at the forefront of a significant transformation in client relationships. You’ll have the opportunity to work closely with top-tier clients to maximize the value they derive from Visa products, while also influencing Visa's strategic direction through your insights and advocacy.

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Common Interview Questions for Sr. Consultant, Client Success
Can you describe your experience with client relationship management as a Sr. Consultant?

When discussing your experience with client relationship management during your Sr. Consultant interview, focus on specific examples where you've successfully built and maintained client relationships, how you’ve addressed challenges, and the methods you used to enhance client satisfaction.

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How do you handle difficult client situations?

To answer this question effectively, share a specific instance where you faced a difficult client situation as a Sr. Consultant. Explain the steps you took to resolve the issue, demonstrating your problem-solving skills and ability to maintain professionalism under pressure.

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What strategies do you use to drive product adoption among clients?

Discuss specific strategies you've employed to drive product adoption, such as conducting training sessions, creating educational materials, or implementing feedback loops. Show how your approach aligns with enhancing the client experience and driving success.

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How do you prioritize your tasks and manage your time effectively as a Sr. Consultant?

Talk about your organizational skills and any tools or techniques you use to prioritize tasks. Illustrate how effective time management has allowed you to meet clients' needs and achieve operational goals while working with multiple stakeholders.

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What role does data analysis play in your approach to Client Success?

Explain how data analysis is crucial for identifying trends and opportunities in client performance. Share instances where data insights have shaped your strategies and led to successful outcomes in your role as a Sr. Consultant.

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Can you provide an example of how you’ve improved a process for a client?

Provide a specific example where you improved a client's operational process. Describe the challenges faced, the steps you took to enhance efficiency, and the outcome, showing your analytical and innovative thinking in the role.

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How do you keep yourself updated on industry trends relevant to your role?

Discuss the resources you utilize to stay informed about industry trends, like newsletters, webinars, or professional networks. Explain how this knowledge has helped you serve clients better and influenced your strategies as a Sr. Consultant.

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What do you think is the most important element of a successful Client Success strategy?

In your response, highlight elements such as understanding client needs, proactive communication, and continuous support as essential components of a successful Client Success strategy. Use examples to illustrate how these elements have worked in your past experiences.

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Describe an experience where you collaborated with a cross-functional team. What was your role?

Explain a specific instance of collaboration with a cross-functional team and detail your responsibilities, how you facilitated communication, and the results achieved. This showcases your teamwork and leadership skills applicable to the Sr. Consultant role.

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What do you believe sets Visa apart from its competitors in Client Success?

Answer this question by discussing Visa’s commitment to innovation, client-centric approach, and range of solutions offered. Highlight how these factors create unique opportunities for clients and why you would be excited to contribute to Visa’s Client Success efforts.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 18, 2025

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