Reporting to the Head of New Revenue, Services Commercialization Team (SCT), the Senior Consultant will play an important role in driving the strategy and GTM of initiatives across Client Services – with a goal of making global Client Services a billion dollar organization. This person will be a key member of the team that creates new areas of Client Services value that can be provided to Clients and monetized. The ideal candidate will have a strong experience at the intersection of Sales, Product Management and Project Management. The role will work closely with Client Services teams and leadership, as well as partners in Sales, Product and Finance across the globe. This role requires continual conceptualization and operationalization of innovative ideas for CS service offerings that add value to our clients. The successful candidate will apply a diverse skillset and deliver on the following responsibilities:
Become an expert on the various global markets, the clients therein and their needs
Provide fact-based understanding of global and regional competitive landscape and market opportunities
Perform quantitative and qualitative analyses/modeling to develop practical and actionable solutions for addressing existing and emerging customer needs
Identify issues, gaps, trends and growth opportunities for Visa aimed at delivering surplus value to clients and sustained profitability to Visa
Maintain a pipeline of short and long-term revenue opportunities and services
Determine feasibility, usability, viability and scalability of the ideas through prototypes, pilots and product trials
Partner cross-functionally and across regions to build, launch and scale services e.g. in Managed Services, VCA collaboration and THRIVE (or other areas as required)
Create go-to-market strategies to commercialize the ideas inclusive of defining value proposition, socialization & communication strategy, offering positioning, marketing plan, distribution plan, customer journey, personas, use cases, competitive analyses, etc.
Build regional playbooks to support execution of all strategies co-created with regional and functional counterparts. This includes creating business proposals with financial models and working alongside CS functional area owners and pricing teams to create the roadmap for change.
Develop an effective tracking mechanism that monitors operational performance, KPIs/OKRs, product regional penetration, monetization targets and progress towards all strategic objectives
Collaborate with product, sales and other matrixed functions to facilitate the sharing of important and relevant business and client information that results in aligned decision making and superior execution to achieve business objective
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
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Are you ready to take your career to the next level? Join our dynamic team as a Senior Consultant at a leading company in Miami! Reporting directly to the Head of New Revenue in the Services Commercialization Team, you’ll have a front-row seat in shaping the strategy and go-to-market (GTM) initiatives that will help us transform Global Client Services into a billion-dollar powerhouse. In this role, you'll blend your expertise in Sales, Product Management, and Project Management to drive innovative solutions for our clients. Your day-to-day will involve collaborating closely with our Client Services teams, leadership, and partners across various regions. You will thrive in identifying market gaps and emerging opportunities, performing in-depth analyses, and creating actionable strategies that enhance our service offerings. From building go-to-market strategies to developing actionable playbooks, you’ll play a critical role in delivering value that not only meets but exceeds client expectations. You'll work hybrid, with your in-office days confirmed by your hiring manager. If you’re passionate about shaping the future of client services and possess a diverse skill set to make it happen, this is the opportunity you’ve been waiting for!
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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...
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