Sr. Manager, Strategy & Business Operations - job 2 of 21

The Sr. Manager, Strategy & Business Operations at Visa is responsible for supporting the Business Operations team by driving critical business priorities for the Global Data Office. Key duties include facilitating communication across product and platform leads, managing relationships with stakeholders, synthesizing information for presentations, and leading special projects. This role ensures that all operational goals are met and continuously improved upon, contributing to Visa's innovation in data management.

Candidates applying for the Sr. Manager, Strategy & Business Operations role at Visa should possess strong analytical, strategic, and collaborative skills coupled with significant operational experience. A high level of professionalism and interpersonal skills is crucial to effectively manage relationships across various internal stakeholders. Knowledge of payment ecosystems is beneficial, alongside experience in leading business initiatives and projects.

As a Sr. Manager, Strategy & Business Operations at Visa, you’ll be at the cutting edge of Data & AI innovation. You will coordinate high-impact business strategies and initiatives that enhance data usage across the organization. Your insights and leadership will help ensure that data practices align with Visa's commitments to responsible data usage while also supporting stakeholders in driving the company's data-related business goals.

Success in the Sr. Manager, Strategy & Business Operations position at Visa requires a mix of strong analytical thinking, strategic planning, and relationship management skills. Being able to collaborate effectively across departments and communicate operational goals to diverse stakeholders is crucial. Additionally, experience in project management and a proactive approach to identifying improvement opportunities are essential for thriving in this role.

The work environment for the Sr. Manager, Strategy & Business Operations at Visa in Foster City is hybrid, balancing remote work with in-office collaboration. This dynamic setting allows for flexibility while fostering teamwork and communication among team members working on critical data strategies. Employees are encouraged to engage actively with their peers, leading to a vibrant and innovative atmosphere aligned with Visa's goals.

When answering this question, highlight specific projects where you facilitated operations within a data-centric framework. Discuss the strategies you employed to ensure smooth communication and collaboration across various teams. Be sure to mention any quantifiable outcomes that showcase your effectiveness in streamlining processes and achieving business goals.

Demonstrate your organizational skills by outlining a systematic approach to prioritizing tasks. You could mention methods like Eisenhower’s Matrix or digital tools you use for tracking project progress, emphasizing how you ensure that critical deadlines are met while maintaining high quality in deliverables.

Discuss specific techniques such as regular check-ins, transparent communication, and active listening to understand stakeholders' needs. Share examples where your proactive relationship management led to successful project outcomes or improved collaboration.

Share a detailed example of a process you identified as inefficient, the steps you took to analyze the situation, and the improvements implemented. Be specific about the tools or methodologies you used and any positive metrics that resulted from this change.

Outline your experience with special projects by discussing goals you set, how you structured the team, and what role you played. Make sure to highlight any challenges faced along the way and how you overcame them, emphasizing the importance of teamwork and adaptability.

Talk about the importance of communication channels and regular meetings in your approach. You could mention how you facilitate workshops or brainstorming sessions that encourage feedback and collaboration, ensuring that everyone is on the same page about expectations and goals.

Research Visa’s principles regarding data usage and explain how they align with your personal values regarding data management. Discuss how you would uphold these standards in your role, ensuring compliance and ethical management within any data projects you oversee.

Outline your approach to gathering data, focusing on clarity and conciseness. Discuss any specific frameworks you use to structure presentations effectively, ensuring that they are engaging and informative for leadership teams. Provide examples of past presentations that received positive feedback for their organization and delivery.

Provide a real example showcasing your conflict resolution skills. Describe the situation, the people involved, and the outcome. Highlight your ability to listen actively, mediate discussions, and reach a resolution that supports collaboration and the team's goals.

Make sure to discuss your expertise in identifying trends, such as AI integration in data analytics, the importance of data privacy, or advancements in data visualization tools. Tie your insights to how these trends could impact Visa and the role you aspire to play in navigating these changes.