Sr. Manager UX Design Research - job 3 of 20

The Sr. Manager UX Design Research at Visa is responsible for leading both qualitative and quantitative research programs. This includes managing participant recruitment and ensuring that privacy and data considerations are upheld. You will be expected to create compelling narratives that showcase how research findings align with business objectives and partner with product and design colleagues to prioritize research necessary for successful product development.

To apply for the Sr. Manager UX Design Research role at Visa, candidates typically need a degree in a related field, such as UX design, human-computer interaction, or psychology, along with significant experience in user research. Proven skills in both qualitative and quantitative research methodologies are essential, along with a strong ability to communicate insights to diverse stakeholders.

The Sr. Manager UX Design Research plays a pivotal role in informing Visa's product strategy by embedding user research into the product design and go-to-market processes. Your research will provide insights that guide decision-making across strategic product lines, ensuring that new offerings resonate with users and meet their needs effectively.

A typical day for a Sr. Manager UX Design Research at Visa involves leading research sessions, collaborating with cross-functional teams, analyzing data to extract meaningful insights, and presenting findings to stakeholders. You might spend part of your day in the office collaborating with designers and product managers, and part working remotely, analyzing research results or preparing reports.

The Sr. Manager UX Design Research position at Visa is a hybrid role. While specific in-office days will be confirmed by your Hiring Manager, the position offers flexibility, allowing you to work both remotely and in the office, facilitating collaboration with your team while also focusing on research initiatives.

In prioritizing research initiatives, I focus on aligning with the product team's goals and understanding what insights are most needed to drive decisions. I consider factors such as project timelines, stakeholder input, and the potential impact of the research when determining priorities.

Certainly! In a previous role, I faced challenges with participant recruitment for a sensitive topic study. I overcame this by advocating for ethical recruitment strategies and collaborating with external partners, ultimately leading to a successful project that provided valuable insights.

I prefer a mixed-methods approach that incorporates both qualitative and quantitative methodologies. This allows me to gather rich, contextual data while also providing measurable insights, ensuring that the research is comprehensive and actionable for product development.

Ensuring user privacy is crucial in my research practices. I implement strict data protection measures, provide clear communication about consent, and anonymize data whenever necessary to protect participant identities and maintain trust.

When communicating research findings, I focus on storytelling. I tailor my presentations to the audience, using visuals and clear narratives that connect the research to specific product goals, making the insights relatable and actionable for stakeholders.

I approach disagreements with an open mindset, seeking to understand different perspectives. I engage in constructive discussions, providing evidence from the research to support conclusions while remaining receptive to feedback that could enhance the research's impact.

User feedback is essential to my research process. It informs every stage, guiding hypothesis development, shaping research questions, and validating findings. I make it a priority to integrate user insights into the product development cycle.

I stay current with UX design trends by actively participating in professional communities, attending industry conferences, and reading relevant publications. Continuous learning is vital to remain effective and provide innovative insights during research.

I advocate for regular touchpoints with cross-functional team members, fostering an environment of open communication. By aligning on objectives and maintaining transparency, I ensure that all stakeholders are informed and engaged throughout the research process.

I have extensive experience with usability testing, including planning, conducting, and analyzing tests across various platforms. I employ both moderated and unmoderated testing methods, leveraging insights to improve user experience and inform product design.