Sr. Systems Engineer - job 28 of 33

As a Sr. Systems Engineer at Visa Technology & Operations LLC, your primary responsibilities include providing infrastructure operations and production support for container technologies and orchestration platforms. You'll work on deploying and managing Docker and Kubernetes applications, securing the Kubernetes cluster, and ensuring adherence to ITIL practices. Collaboration with engineering and delivery teams is vital for seamless operations, and you'll be involved in the security remediation process as well.

To succeed as a Sr. Systems Engineer at Visa Technology & Operations LLC, candidates should possess strong experience with container technologies such as Docker and Kubernetes, along with a solid understanding of ITIL practices. A background in infrastructure operations and security management is highly beneficial. Familiarity with monitoring and auditing tools for Kubernetes is also important, along with excellent problem-solving skills and the ability to provide technical guidance to others.

Yes, as a Sr. Systems Engineer at Visa Technology & Operations LLC, you will be scheduled for on-call support to address infrastructure-related issues promptly. This is an essential aspect of the role to ensure operational continuity and reliability of our systems.

Yes, the Sr. Systems Engineer position at Visa Technology & Operations LLC allows for partial telecommuting. However, the primary location for the role is the Highlands Ranch, Colorado office, where in-person collaboration with the team may be necessary for certain tasks.

In the role of Sr. Systems Engineer at Visa Technology & Operations LLC, you will work extensively with Docker and Kubernetes for container orchestration. You'll also utilize monitoring and auditing dashboards to ensure security and operational efficiency, alongside ITIL-aligned tools for incident, change, problem, and release management.

When discussing your experience with Docker and Kubernetes, be sure to highlight specific projects where you deployed containerized applications. Discuss your familiarity with scaling, configuration, and management of these technologies, as well as any challenges you've faced and how you overcame them. Concrete examples can illustrate your expertise effectively.

In your answer, focus on the processes and tools you use to harden a Kubernetes cluster. Mention practices like network policies, role-based access control (RBAC), and implementing monitoring tools for auditing purposes. Show your understanding of security best practices and the importance of maintaining a secure environment.

When discussing incident management, describe your experience with ITIL practices. Share how you prioritize incidents, collaborate with teams to resolve them, and communicate effectively with stakeholders. Highlight tools or frameworks you’ve used to track and manage incidents for continuous improvement.

Explain your troubleshooting process for containerized applications, emphasizing how you use logging, monitoring tools, and metrics to identify issues. Sharing a specific incident where you resolved a problem can demonstrate your analytical capabilities and problem-solving skills effectively.

Provide an example that illustrates your communication skills by describing a situation where you simplified a technical concept. Discuss the strategies you used, such as using analogies or visual aids, to ensure your audience understood the importance and implications of the concept.

Describe the ITIL practices you're familiar with, such as change management, release management, and problem management. Explain why these practices are vital for maintaining high service quality and supporting continuous improvement in IT services.

Discuss your collaboration philosophy and experiences working with cross-functional teams. Highlight your communication skills, adaptability, and the importance of understanding different perspectives to deliver effective infrastructure support at Visa Technology & Operations LLC.

Share your strategies for continuous learning, such as attending webinars, participating in relevant forums, and taking online courses. Demonstrating an eagerness to grow and stay informed about new container technologies can positively highlight your proactive attitude.

Outline a specific project where you played a lead role. Mention the objectives, technologies used, the challenges faced, and the outcomes. This showcases your project management skills and ability to deliver results in a systems engineering context.

Discuss relevant issues such as security threats, the need for scalability, and maintaining operational efficiency in a rapidly evolving tech landscape. Providing insights on how you would tackle these challenges will show your strategic thinking and forward-looking mindset.