Strategy and GTM Director, Issuer Processing and Core Banking - Open to all locations in Europe

As the Strategy and GTM Director for Issuer Processing and Core Banking at Visa, you'll be responsible for defining the expansion strategy for Pismo across Europe. This involves assessing market opportunities, collaborating closely with various teams to ensure platform readiness, and optimizing delivery through innovative business models and financial planning. Your role is crucial in aligning opportunities with Visa's objectives while supporting the sales teams in their client engagements.

To qualify for the Strategy and GTM Director role at Visa, candidates should have extensive experience in the payments industry, particularly in product management or strategy with issuers or core banking systems. Familiarity with related regulations, market competitiveness in Europe, and strong leadership skills are essential. Additionally, exceptional analytical skills and excellent communication abilities will greatly contribute to your success in this position.

The Strategy and GTM Director plays a vital role in Visa's European expansion by formulating and executing the strategies for Pismo’s market entry. This involves deep dives into competitive analysis, customer insights, and identifying potential partnerships to harness growth opportunities. Your leadership will guide the teams in effectively meeting the evolving needs of clients and ensuring that Visa remains a leader in the payments processing market.

In the Strategy and GTM Director role at Visa, you will lead a small team of Solution Managers while collaborating with various stakeholders including Issuing Solutions sales and global teams. This setup fosters an innovative environment where you can mentor and motivate your team, encouraging creative problem-solving and strategic planning as they work towards our European expansion objectives.

The Strategy and GTM Director role at Visa is designed as a hybrid position, providing flexibility to balance remote work and office life. You can expect an engaging work environment where collaboration is emphasized, allowing for dynamic interaction with teams internationally while still enjoying the autonomy of remote work. This setup is aimed at promoting both professional growth and personal work-life balance.

In forming a market expansion strategy, it’s essential to conduct thorough market research to identify trends and opportunities. I begin by analyzing the competitive landscape, customer needs, and regulatory requirements. Involve key stakeholders to align on goals and craft a clear, actionable roadmap that accounts for potential challenges, ensuring continuous collaboration with teams for successful execution.

Key metrics I focus on include market share growth, client acquisition rates, customer satisfaction scores, and financial performance indicators such as ROI and revenue growth. Monitoring these metrics allows me to assess product performance in real-time and adapt strategies accordingly to maximize success in achieving commercial objectives.

One of my most successful products was a digital payment solution I managed, which streamlined the customer onboarding process. By incorporating customer feedback and competitive analysis into the development phase, we improved user experience and significantly increased adoption rates. This success translated into higher revenue and strengthened market positioning within a year of launch.

Effective stakeholder management involves clear communication, setting expectations, and being receptive to feedback. I prioritize establishing strong relationships by regularly updating stakeholders on project status, challenges, and achievements. Involving them in key decision-making processes helps to ensure alignment and foster collaboration, leading to smoother project execution.

To mentor my team effectively, I focus on creating a supportive environment that encourages open dialogue and knowledge sharing. I hold regular one-on-ones to discuss their career goals and developmental needs and provide constructive feedback on their work. Additionally, promoting cross-training and encouraging team members to take on challenging projects can enhance their skills and confidence.

I have extensive experience navigating various regulatory frameworks across Europe, including PSD2, GDPR, and anti-money laundering regulations. My approach involves staying updated on new policies, ensuring compliance in strategic initiatives, and conducting risk assessments to mitigate possible impacts on operations. I work closely with legal teams to develop strategies that align with regulatory requirements while driving growth.

Staying informed about market trends involves reading industry reports, subscribing to relevant news outlets, and participating in industry forums and conferences. Networking with peers and engaging in thought leadership discussions also provide valuable insights, which I leverage to make data-driven decisions in my strategic planning efforts.

My negotiation style is collaborative rather than confrontational, focusing on building win-win scenarios. I actively listen to clients’ needs and perspectives while clearly articulating our value proposition. By fostering an open dialogue, I can identify common ground and explore creative solutions that address their concerns while still aligning with company objectives.

Ensuring a product aligns with client needs starts with in-depth market research and direct customer engagement. I gather feedback through surveys, focus groups, or pilot programs to gain insights on their requirements and pain points. Additionally, maintaining ongoing communication with clients post-launch allows us to make necessary adjustments, ensuring the product continues to meet or exceed evolving expectations.

The key to Visa's success in the European market lies in our commitment to innovation, understanding local market dynamics, and regulatory compliance. By leveraging technology to develop cutting-edge solutions and fostering strong relationships with clients and partners, we can ensure that we remain at the forefront of the payments landscape while delivering exceptional value to our customers.